Network Engineer / Telecommunication Resume

SUMMARY:

Savvy technical professional, utilizing extensive industry background to provide support and improve systems. Expert at looking at problems with fresh perspective to quickly identify and resolve system issues. Calmly manage urgent and complex projects.

PROFESSIONAL EXPERIENCE:

Confidential

Network Engineer / Telecommunication

Responsibilities:

Programmed and installed analog, digital, and voice over IP phones, ensuring equipment was performing correctly and making adjustments where necessary.
Coordinated installations of outside vendor devices and equipment. Installed station wiring and interfaces and terminated on 110 punch down blocks.
Provided valuable support by administering and maintaining production customer service call center.
Installed, programmed, and instructed fellow associates on use of AVAYA ONE - X agent and ONE-X Communicator software applications, allowing agents and associates to work remotely from call centers.
Demonstrated commitment by performing network changes that could only be completed during 1 to 4 a.m. maintenance windows.
Assigned IP addresses to associates for use with PCs and laptops, enabling network access through Cisco switches.
Administered Cisco switch ports, allowing network access for PCs, laptops, and other network devices.
Provided real-time and historical reports, keeping clients informed and current on all necessary information.
Minimized downtime by repairing and maintaining all inmate phones and pay phones at each location.

Confidential, Atlanta, GA

Implementation Engineer / Local Service Consultant

Responsibilities:

Coordinated information gathering process, meeting with sales representatives, customers and customer’s vendors, assessing and resolving compatibility issues, internal and external problems, and setting timelines and intervals for installations and conversions.
Acted as product and technical specialist in meetings, providing valuable insight and information throughout process.
Facilitated operations by entering data into online order-entry system, verifying orders were received by downstream departments, tracking progress of service orders and monitoring installations.
Assisted team by performing tasks such as initiating LNP process and confirming numbers ported and setting up conference bridges so required personnel could participate in cut overs.