SUMMARY:

• IT professional with diverse 15+ years of technical experience insystemand network administration and a personal passion for technology.
• Detail - oriented professional with leadership skills, experience insystemadministration, networking, and IT support, including troubleshooting hardware, software, and networks.
• Strong skills with the ability to prioritize, delegate tasks, and make sound decisions quickly understanding the importance of time management.
• Truly shines when engaged with complex problems consistently achieving positive results especially when deadlines are a factor.

TECHNICAL SKILLS:

Platforms: Windows 7/10, Windows Servers, Mac and Linux(familiar) Cloud and On-premises, Azure, AWS

Hardware: Servers, Workstations, Printers and Peripherals, Network devices, POS

Software/Services: Microsoft Active Directory, MS Exchange Server, MS Office, RMM(Atera, Ninja), Anti-malwares, SAP similar apps (1C), VM(Hyper-V, VMWare, OpenBox), RDP(like Bomgar, Anydesk), familiar with Intune MDM, Oracle SQL, PL/SQL

Networking: Routers(Cisco, Ubiquiti, DELL etc), Firewalls(Watchguard, Cisco, Ubiquiti), Switches, TCP/IP, DNS, DHCP, LAN/WAN, VLAN, Remote/VPN Connectivity, Access Points, NASServer and Workstation Configuration(10+ years), Network Maintenance and Upgrades(10+ years), Security Management,Scripting (5+ years) Active Directory(8+ years),Desktop Support(10+ years),SystemAdministrator(10+ years), SystemBackups,Remote Access Technology(10+ years),Problem Resolution(10+ years),Excellent Diagnostic Skills(10+ years), Security Skills (10+ years), Technical Support (10+ years),Team Managing (5+ years), Budgeting (5+ years), Software and Hardware Repair(10+ years),IMACD activities(10+ years), SQL (3+ years)

PROFESSIONAL EXPERIENCE:

Confidential, New Jersey

System Engineer

Responsibilities:

• Administration of Windows servers, Linux servers on-prem as well as in the cloud.
• Provisioning, configuration, assigning roles (Domain Controllers, Exchange servers, jump-boxes, data servers, etc.).
• The big part of daily routine is work with Active Directory, Group Policies, Security Groups, Access to network resources as VPN+RDP, Shared drives, Data Bases, Intune.
• Another big part of my work is O365, Microsoft Admin Center, Exchange, SharePoint, Teams administration, providing support to Service Desk and Help Desk as Level 3.
• Participation in migration to AWS cloud projects, de-commissioning servers, including domain controllers.
• SSO implementation (SAML)
• Extensive use of PowerShell daily.
• Troubleshooting of the user’s and system’s issues escalated from the Helpdesk.
• Bomgar, Samanage, Assyst Web ticketing system, Assyst Net.
• Observe trends in issues to help make prioritization decisions
• Experience with Office 365, Exchange Online and on-premise and Azure
• Troubleshooting Windows operating systems both on-premise and Cloud providers.
• Supporting and administer third-party applications.
• Preparation and updating documentation for helpdesk which helps them quickly and practically respond to users reporting difficulties and problems.
• Helping with upgrades/migration of systems software as needed to ensure secure, reliable, and stable operation of servers and IT environment.
• Processing of new hires and leavers accounts.
• Troubleshooting network problems, which include, but are not limited to, WAN/LAN/Hardware/Servers/Software and test environment.
• Participating/taking the lead in IT related projects.

Confidential

System Analyst, System/Network Administrator

Responsibilities:

• Platforms: Windows 7/10, Windows Servers, Cloud and On-premises
• Hardware: Servers, Workstations, Printers and Peripherals, Network devices
• Software/Services: Microsoft Active Directory, MS Exchange Server, MS Office, RMM(Ninja ticketing system), Anti-malwares, VM(Hyper-V, VMWare), Azure, AWS
• Networking: Routers(Cisco, Ubiquiti, etc), Firewalls(Watchguard, Cisco, Ubiquiti), Switches, TCP/IP, DNS, DHCP, LAN/WAN, VLAN, Remote/VPN Connectivity, Access Points, NAS
• Server and Workstation Configuration, Network Maintenance and Upgrades, Security Management,Scripting, Active Directory,Desktop and Server Support,Backups,Remote Access Technology, Intune, PowerShell scripting
• Administration of Windows Server 2012, 2016 user setup and defining server roles, performance tuning with backup and restore. Active Directory administration. Assigned application access, security roles, and permissions. Cyber Security.
• Troubleshoot failed drives, warnings, and unscheduled reboots.
• Installed patches and performed backups,the systembuilds and image updates.
• Respond to the server and storage-related trouble tickets and follow-through to completion.
• Provide 2nd level help desk, technical and problem diagnosis for users with Windows 7, Windows 10 OS. Installed and upgraded internal and third-party software for both offices in the USA and Italy.
• IT for users.

Confidential, New Jersey

IT Project Manager, System Administrator

Responsibilities:

• Devised, developed, and maintain the company platform SAP similar 1C (SQL Database, using ISO standards) with VPN connections.
• Managed group of programmers and system engineers
• Maintained and install physical server systems, infrastructure, predominately rack servers.
• Analyze and propose the expansion of server operating systems based on the growth (Windows 2000/2003/2008 server environment).
• Reviewed network settings and made immediate updates, which improved overall security measures.
• Provided hardware, software, and security issues support for offices in the U.S., Germany, Russia, and China. Implemented an IT ticketing system.
• Document all operations-related problems; analyze cause and formulate solutions to prevent a recurrence.
• Basic troubleshoot for users.

Confidential, New York

System Administrator

Responsibilities:

• Developed platform connecting sales and management which supported efficient employee. workflow and resulted in the company successfully competing in the marketplace SAP 1C program (using SQL Database).
• Being responsible for the monitoring, maintenance, and administration of corporate servers. Windows servers in an Active Directory environment.
• Maintained by 60+ desktops and 10 servers.
• Implement a RAID structure for critical servers.
• Builtsystemwith fault tolerance was increased until 95%.
• Budget planning for updating, buying, and repairing equipment reduced company expenses.
• Diagnosed and resolve end-user issues regarding server and security policies.
• Facilitated daily meetings with co-workers to assess and address network issues maximizing network efficiency.
• Upgraded all company computer systems in the first year, boosting productivity and efficiencies.