SUMMARY

• Certified Salesforce System’s Administrator with an inquisitive mind and passion for Salesforce. Experience with data security, configuring profiles and administrative permissions to grant/deny users access to platform features. Experience with UI customization for ease of use and productivity. Skilled at creating customized reports and dashboards to enhance company performance and share insights. Knowledgeable of infrastructure and skilled at preparing, reviewing, revising, and maintaining technical documents. Proficient in troubleshooting within Salesforce, outlining problems, and developing innovative solutions.
• Sales cloud | Service Cloud | Government Cloud | CPQ
• Reporting Analytics | Dashboard Building | Custom Reports
• Public Speaking | Leadership | Problem Solving Skills | Research Skills
• High Attention to Detail | Excel | Cross Team Collaboration | Flows
• Strong Communication Skills | Project Management | Strategic Planning
• Business Process| Custom Objects | Workflow Rules | Validation Rules
• Data Manipulation | User Roles | AppExchange| Agile
• API | Record Types | Setup | Formula Fields | Web Services

• Created an application for government agencies to track grant programs and their recipients. This app included providing key information on tracking how allocated funds are being utilized and tracking expenses.Slack Salesforce Integration Project
• Developed a how-to training manual on integrating Salesforce and Slack. Assisted in building a flow that sends notifications, for example when a lead turns hot in Salesforce. This increases communication and efficiency among team members.Salesforce LMS (Learning Management System) Workflow Building Project
• Created various custom objects and fields to implement and enforce a flow for my organization. Also, implemented validation rules, workflows, and process builder for our custom objects. Finally, I activated the flow for my organization.

EXPERIENCE

Confidential

Salesforce Systems Administrator

Responsibilities:

• Analyzing internal clients’ existing business needs and helped define business objectives that Salesforce should support.
• Creating user groups and configuring workflows to enable proper delivery and routing to team members.
• Enforce standard practices and procedures by utilizing built-in tools through Process Builder, Workflow rules, and Approval Processes.
• Created approval process to generate for discounts over a certain percentage
• Configuring custom fiscal year in Salesforce allows my org to accurately analyze the data related to revenue, earnings, and other expenses.
• Creating chatter groups to help my org to communicate with customers and employees as well as configuring and creating custom objects under particular conditions.
• Utilizing Salesforce security settings to check what data should be accessed by the user as well as the privileges should be given to the user.
• Provide internal stakeholders with account observations, identifying trends, forecasting, and documenting end-
• to-end processes.
• Performing data queries and prepared reports on a daily, weekly, monthly, and quarterly basis
• Building custom reports and dashboards to help each department make more informed and tactical decisions.
• Handling all essential administrative functions, including user account maintenance, data imports, reports and dashboards, and workflows.

Confidential

Digital Customer Advocate

Responsibilities:

• Utilize emotional intelligence to problem-solve and assist with issues effectively
• Collaborate with teammates and resources to find the best solution to a customer’s problem
• Responsible for troubleshooting system workflow issues and other systems, such as DocuSign
• Interact and collaborate with other users across the organization to gather, analyze and understand business requirements
• Adaptable in working in agile environment with numerous transitions, including familiarity with ServiceNow, Zendesk and Tableau systems

Confidential

Data Specialist and Program Administrator

Responsibilities:

• Managed day to day administrative functions and point of contact for resolving problems
• Developed technical training documents and trained new employees and less experienced employees on a new system
• Overseen a public health grant and successfully advocated for more program slots for indigent patients
• Monitored scope, budget and billable rate to ensure alignment with contact and stakeholders
• Utilized PowerBI, SharePoint and Excel to analyze patient data, such as retention and collection rates, progress throughout the program
• Responsible for data collection and reports that were presented to committees
• Delivered results with minimal management while improving business processes for patients

Confidential

Nutrition and Physical Activity Intern

Responsibilities:

• Provided technical assistance to trained facilities on policy development and implementation. Facilities responsible for developing documentation to be reported to state and successfully received documentation within a few weeks
• Enhanced company website with up-to-date researched public health information and interactive graphics
• Analyzed and evaluated data for the effectiveness of a newly developed training program
• Collaborated with team members to develop policy language for schools to be implemented