IT Systems Administrator/Support Desk Manager Resume Fenton, Missouri - Hire IT People

TECHNICAL SKILLS:

Information Systems: Hyper - V and VMWare Virtualization, Backup On-site and off-site replication, Cloud Hosted Infrastructure, Office365, VPN technologies (tunnels and access servers), System monitoring (SNMP)

Hardware: Servers, Desktops, VoIP, Laptops, Smartphones, Printers, High-volume copiers, Specification research, Ethernet cabling, Routing, Switching, Firewalls, SAN

Software Experience: Windows Server 2008R2, 2012R2, 2016 Windows Desktop 7/8/10, Linux (CentOS, Ubuntu), VPN

System Administration Skills: Server and Workstation support, IIS support and troubleshooting, Active Directory, Remote user support, Network support and monitoring, Backup systems, Cyber security, Atlassian JIRA, Packet capture analysis

Regulatory Agency Experience: Familiarity with HIPAA, Federal Trade Commission, and Sarbanes-Oxley compliance regulations

PROFESSIONAL EXPERIENCE:

Confidential, Fenton, Missouri

IT Systems Administrator/Support Desk Manager

Responsibilities:

Network configuration and support including routing, switching, and wireless
Cisco ASA gateway administration
Vmware system administration of 2 environments (one for disaster recovery)
Microsoft Hyper - V administration
Microsoft Active Directory Administration
Veeam backup administration
Office 365/Hosted Exchange administration
Cisco Cloud Umbrella DNS/Ironport CES implementation and support
Extensive project planning and support for initiative execution through internal resources and Managed Services Partners
AWS system administration and support
Epicor ERP system support and administration

Confidential, Chicago, Illinois

IT Systems Administrator

Responsibilities:

Data Network configuration and support including routing, switching, and wireless pfSense Security Gateway administration
PowerShell script adaptation for notification and service related problems
IIS Site migration, implementation, and support
VoIP system implementation and support
VMware and Microsoft Hyper - V administration
Microsoft Active Directory Administration (2008)
Veeam backup system administration
Office365 administration
OpenVPN Server set-up and administration
Microsoft SQL Server support (intermediate level)
On-premise and Hybrid Exchange administration
Cloud Anti-Virus and Anti-Spam
Desktop administration management (patch & application deployment, remote access)
End user application and device support including smart phones, mobile devices, desktop computers, and printers

Confidential, Chicago, Illinois

Network Administrator

Responsibilities:

Data Network configuration and support including routing, switching, and wireless
Cisco ASA gateway administration
Sophos Security Gateway administration
VoIP system implementation and support
Microsoft Hyper - V administration
Microsoft Active Directory Administration
Symantec Backup Exec System Administration
Hosted Exchange administration
End-point anti-virus system support including BitDefender and Malwarebytes Enterprise
End user application and device support including smart phones, mobile devices, desktop computers, and printers

Confidential

2nd Level Networking Support Engineer

Responsibilities:

Resolve system networking issues with proper Cisco Switch configuration (i.e. VLAN configuration, duplex mis - match)
Troubleshoot routing problems for retail locations (i.e. BGP configuration, sub-interface mis-configuration)
4-6 Network conversions per week of Duane Reade branded stores to Walgreens network by directing on-site technicians for proper connections to new device interfaces
Cisco Firmware upgrade/re-install of Catalyst 3560 and 2960 series switches through console session and serial communication methods
Conversion of WAN circuits from legacy frame-relay to modern MPLS T-1 circuits for retail locations ccurred

Confidential

Networking Support Engineer

Responsibilities:

Identify and troubleshoot networking problems for business level data circuits including OSI Layer 1, Layer 2, and Layer 3
Investigate trouble reports by directly accessing Cisco IOS/JunOS command line on various routers and switches
Analyze and collect data/statistics for Root Cause Analysis of issues such as network latency, routing (BGP), and connections
Fulfill 99% service level agreements to customers by providing consistent and timely reporting on resolution progress

Confidential, Barrington, Illinois

Technical Support Engineer, Level 2

Responsibilities:

Windows Server Operating System troubleshooting and support (i.e. software patches, registry changes)
Investigate potential and actual 3rd party software conflicts (i.e. port blocking, Anti - Virus conflicts)
LAN troubleshooting and support by doing packet capture analysis
Level 2 Support for Technical Support Team including and technical advisement to Level 1 Support Engineers
Perform other tasks as assigned by Team Leads such as research, special projects, beta testing, etc.

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It Systems Administrator/support Desk Manager Resume

Fenton, MissourI

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