IT technician Resume Burlington, NJ - Hire IT People

SUMMARY:

Consistently demonstrate a level of initiative that has frequently been regarded by superiors and clients as unparalleled
Invariably complete assigned tasks at a rate that exceeds expectations set by managers and SLAs
5 years of experience operating and maintaining proprietary software, hardware, and POS systems being run on various Windows and Linux distributions

EXPERIENCE:

Confidential, Burlington, NJ

IT technician

Responsibilities:

Pushed firmware updates to over 250 RF devices running Android OS. Used StageNow to pass new Wireless Network information to these devices and establish MDM (Avalanche) as the device owner. Used Excel to track hardware and record firmware changes. These changes have improved data transfer rates, provided a more reliable network connection site - wide, and allowed for remote configuration going forward.
Created and modified configuration files for networked hosts using PuTTy to connect to Nagios server and BASH to navigate and edit. Allocated the created datasets via icons in Nagvis to visually represent over 100 hosts and printers on site map. Used NSClient++ in conjunction with Nagvis to query information from networked hosts. Queries returned realtime host data. This work vastly improved troubleshooting resolution across the site, greatly reduced the number of user submitted tickets in ServiceNow, and allowed for remote monitoring of important production assets.

Confidential, Philadelphia, PA

Responsibilities:

Configured BIOS and imaged over 100 new assets through PXE, resulting in improved client experience and infrastructure.
Used AD and SCCM to manage and create users, reset passwords, change group policies, deploy applications, and deploy patches as needed.

Confidential

Responsibilities:

Directly supervised the proper distribution of over $100,000,000 worth of merchandise, resulting in less losses from theft and error
Personally managed over 10 security professionals who patrolled our buildings and implemented physical security measures which ensure the safety of clients