SUMMARY:

• ver 15 years of experience working for various private sector enterprises in Nepal; most notably Confidential ., one of the largest internet and network service providers in Nepal. While at Worldlink, Sagun worked as Senior Network Administrator responsible for operations and maintenance of a Micro Data
• Center at the firm’s headquarters in Kathmandu. Notable experience includes planning, budgeting and implementing various wireless network infrastructure upgrades and day - to-day maintenance; ensuring successful 24-hour operation and optimal network service for millions of end-users. He also worked as Senior Cable Network Supervisor responsible for supervising 30 staff and managing cable network infrastructure at the branch office; which he helped establish, as well contributing to business development. Previous experience includes professional installation of computer hardware and software for government ministries of Nepal, five-star hotel and international non-profit organizations; as well as providing on-call support for troubleshooting various IT issues.
• Experience with Windows 98/ME/XP/Vista/Windows7/ Windows8, Windows NT operating systems, as well as desktop & laptop hardware
• Network-based printers & copiers; network switches, firewalls (Wi-Fi equipment), Backup software
• Supports mixed environment of Linux and Macs
• Wireless Manager server for canopy AP& SM, cloud cambium networks (wifi E400 and E500), Nagios monitoring server, CNUT Software, Radio Mobile

TECHNICAL SKILLS:

Network Monitoring Tools: Wireshark, Solar Winds, Wi-Fi AnalyzerMikrotik (RB450G, WLA-9000AP, Switch and router)Ubiquity Discovery for IP, tftp firmware uploading, Custom SDK firmware for UBNT Airos Devices, Ubiquiti Network Management System for monitoring, Information pulling from AP and SM for graph with script with help of server teams, Nagios Monitoring Server, MRTG Cacti Server(Multi Router Traffic Graph)

LAN Technologies: Ethernet, Fast Ethernet, and Gigabit Ethernet, SMTP, VLAN, Inter-VLAN Routing, VTP, STP, RSTP, Lightweight access pointNetwork/ Protocols: Web (DNS, HTTP/HTTPS, FTP), Data (Net BIOS/NetBEUI, IPX/SPX, TCP/IP), Email (IMAP, POP3, SMTP), SNMP, ARP, ICMP, VNC, BGP

Network: Telnet, SSH, Remote Desktop Connection, Remote Access, Technologies (VPN, TeamViewers, Any Desk)

Software: FTP Clients (File Zilla), Compression (WINZIP, WINRAR), Email Client (Microsoft Outlook, Outlook Express, Internet Mail, Thunderbird, Eudora), MS Office

Network: based Antivirus solutionsExtreme XOS (summitx250e, Summit x350, Summit x460, X450E-24P )Raisecom (ISCOM2110EA-MA, ISCOM2128EA-MA, ISCOM2828F, ISCOM2924, ISCOM2828)Juniper router where can check (Monitoring Access only where you can check from command)

System Utilities: SCP, SFTP, FTP, RSYNC, VMSTAT, TOP, IFTOP, SAR, CPIO, TAR,NC, DD, TCPDUMP, TRACEROUTE, PVCREATE, LVCREATE, VGDISPLAY, FDISK, GPART, PVSCAN, WLCONFIG, IWCONFIG, IFCONFIG, TAIL, GREP, KILL, PS, MODPROB, RMMOD, DF, WHEREIS, WHICH, FIND, CUT, CP, MV, LN, CHOWN, CHMOD, RMDIR, MKDIR, RM, CHFN, FSCK, MOUNT, LSOF,SUDO, PSTREE, GIT

PROFESSIONAL EXPERIENCE:

Senior Network Administrator

Confidential

Responsibilities:

• Planning, budgeted and implementing of managing Point of Presence and Micro Data Center (Major Pop 100G: 8 Site, Distribution Pop: 80 Site inside Kathmandu valley). Managing the operations and maintenance of Point of Presence (PoP) & Micro Data Center at the firm’s headquarters in Kathmandu.
• Provided day-to-day Maintenance of Network Racks, Optical Fiber cables, Lighting, Server Room Air Conditioning and Power Systems. Device Used: 47U Open/Close Rack, Vertical and Horizontal Fiber Cable Manager, 1or2 tons Air Condition As required major PoP, 15 kva Genset major pop, Cable ladder for fiber managing
• Coordinated with key stakeholders for troubleshooting network issues and developing appropriate corrective action plans (Estimate task price, Quotation price and Coordination with stakeholder to finished the task like cable ladder, aluminum partition etc.)
• Coordinated the Installation and Monitoring of Camera system and City Power Supply Monitoring System (Nagios). Device Used: Hikvision Camera & NVR 32/64 channel, UBNT Loco for monitoring tool. Used for configuration: SADP tools for Camera and ivms4200/ivms4500 software and Ubnt discovery tools. Power Mgmt (DUMC Device, Eltek Device, Smart Power, Din Relay and 24v power through Ethernet ) and NEA Online Device for Power Monitoring
• Managing Optical fiber cable installation and Patching cable, while coordinating with commercial and residential retail network teams.
• Planned, budgeted and implemented various wireless network infrastructure upgrades. Total number of wireless pop is around 30 in side Kathmandu.
• Monitoring and Supervision of the wireless network performance to ensure optimal level of service for end-users. Installation and maintenance of servers
• Study, Maintenance and Repair of device going to use in network and used in network. Need to make customize firmware for ubnt device for client end. Repair and maintain damage device.
• Need to Installing & Maintains of Server as reqired. Linux ( Red Hat 9.0, Fedora 9)
• Contributed to the development and execution of network plans to support network configuration upgrades for customers.
• Development of new products & tools to improve the wireless access point infrastructure
• Periodic audit and maintenance of existing wireless access point infrastructure

Senior Cable Network Supervisor

Confidential

Responsibilities:

• Contributed to the successful expansion of the company’s branch office in Thamel
• Supervised 30 staff and their day-to-day task assignments
• Responsible for asset management, maintenance, monitoring and installation of the cable network and infrastructure
• Resolved network issues and ensured minimum service downtime in the designated Cable network
• Handled conflicts and disputes between support staff (including field attendants) and maintained friendly work-environment.
• In charge of daily monitoring and e-Support, including assignment of new installation and troubleshooting tickets
• Identified and developed new business opportunities for the wireless and fiber network
• Performed troubleshooting for retail and cooperative wireless, as well as fiber trunk link by applying necessary tools (Fiber Splicing Machine, OTDR, Power Meter)
• In charge of updating and maintaining inventory records & documentation
• Developed Network Maps in Google Earth and maintained the necessary documents

Customer Support Representative

Confidential

Responsibilities:

• Monitoring server and very small aperture terminal (VSAT)
• Provided on-call field / phone support for installation, maintenance and troubleshooting for various internet and network issues
• Maintaining Fax Service
• Trouble-shooting for all computers within the support dept. office
• Maintaining the documentation for the record and

Consultant (IT Support)

Confidential

Responsibilities:

• Provided day-to-day technical support,
• Maintained office IT equipment (computers/printers etc.)
• Provided software updates as needed.
• Performed troubleshooting of various hardware and software issues.

Hardware Technician

Confidential

Responsibilities:

• Phone support and field support to client as required for hardware, software and internet.(New installing and repair old branded laptop and desktop computer, installing printer etc.)
• Maintained and administered computer networks and related computing environments
• Provided implementation support and verified the network is operating at optimal level of service
• Professional installation of computer hardware and software for government ministries of Nepal, five-star hotel and international non-profit organizations
• Setting up the full functioned range of computer and printer at SNV Nepal (Nepalgunj) and Red Cross Office (Dolkha) remote area.
• Installation software & Maintenance server system: