SUMMARY:

• Results - oriented Network Analyst with a wealth of progressive experience. Superior record of optimizing small to large scale, mission critical projects on time while exceeding quality assurance expectations. Recognized as a trusted, logistical, resource with a history of making key decisions regarding projects, teams, and application support functions. Experienced in the strategic detail planning, execution, and leadership of enterprise-wide technology initiatives while working in 24x7 NOC environments. Known for supporting business goals, delivering continuous improvement, and enhancing productivity levels.
• Hardware Configuration / Installation | Network Performance Monitoring | Vendor Relationship Mgmt. | End-User Technical Support
• LAN / WAN Technologies / Protocols | Troubleshooting / Resolution | Equipment Selection & Procurement
• Managed all aspects of network management from implementation, through maintenance and upgrading of existing networks.
• Played a key role on the network team; charged with implementing Broadband and T1 networks to over 1500 BBB sites.
• Established test labs to mimic store configuration for wireless network devices and managed time sensitive projects.
• Monitored network system performance and responded to anomalies and issues according to documented procedures.
• Interfaced with company network Vendors ranging from Verizon, AT&T, GTT, Granite, Manage Business Solutions, Cisco Meraki Support, and Extreme Wireless.
• Oversaw high profile client network infrastructures with thousands of end users while working with various carriers ranging from AT&T, Verizon, and Level 3 Communications.
• Monitored and maintained LAN/WAN networks as well as client Data Center locations.
• Successfully configured and managed network devices for Department of Defense and other high-profile clients.
• Charged with identifying and resolving problems across a variety of hardware platforms that included Cisco routers, switches, Riverbed, F5 Load Balancers.
• Partnered with Cisco TAC on troubleshooting problems including cosmetic bugs and IOS updates.
• Assisted in deployment of new data centers with Cisco Nexus 7k, Nexus 5k and Nexus 2k and Cisco ISR routers.
• Charged with the deployment of organization’s US Retail Wireless LAN / WAN Infrastructure consisting of over 5,000 users in approximately 450 locations.
• Oversaw the organizations Cisco CE500 Switch Replacement Upgrade deployment project for the US and Canada.
• Led the deployment and maintenance of the organization’s network infrastructure consisting of approximately 500 locations.
• Provided OS upgrades on following Cisco products / platforms: Cisco Router 2901, 4331 routers, and Cisco Catalyst 2960 switches.
• Performed Fortinet Firewall OS upgrades via Fortinet Manager and scheduled the deployment, decommissioning of CE500 switches, and upgrade to 2960 Cisco switches.
• Tested and mitigated connectivity issues with Field Support during upgrades and provided user support via remote login and phone support.
• Performed configuration and integration supportfor wireless network deployments.
• Mitigated network alarms and problems as escalated by Level 1 (NOC).
• Charged with managing data center installation and decommissioning and directed the coordination of material ordering and delivery schedules to ensure quality of installation.
• Managed installation requests from initiation to closure, performed equipment troubleshooting, and updated the databases noted as required.
• Oversaw the advanced removal, installation, maintenance, and troubleshooting of switching, routing, and peripheral equipment associated with the Pearson, Old Tappan NJ Data Center.
• Coordinated with other groups for the graceful shutdown of network elements, data communications, and peripheral equipment while maintaining network integrity and quality of all systems still actively supporting customer traffic.
• Managed / maintained inventory with real time status and relocated and moved large enterprise equipment.
• Successfully monitored network alarms and provided Tier 1 and Tier 2 troubleshooting to resolve network and facility issues.
• Mitigated network and systems-related issues and partnered with vendors for fault management, event notification, and escalations.
• Responded to network issues promptly by opening / updating tickets and providing status tracking.
• Collaborated with a 24/7 real time global event management team and was responsible for monitoring network outage issues and providing first level troubleshooting to quickly resolve issues and or document results for escalation and resolution.
• Monitored the global infrastructure for circuit outages or network device downtimes while taking appropriate troubleshooting and escalation action as needed.
• Escalated tickets to Level 2 if an incident or request could not be resolved at the Level 1.
• Engaged with vendors such as EMC, Netapp, Hitachi by providing access to internal devices for troubleshooting and escalating hardware issues to correct Data Center Operations group.
• Managed / observed server environment consisting of over 5000 servers, both Windows, Unix, and Linux based.

TECHNICAL SKILLS:

Operating Systems: Windows 7 / Windows 8 / Windows 10 | Protocols / Standards: TCP/IP, EIGRP, OSPF, RIP2, BGP, VLAN, HSRP ACL, DHCP, Wi-Fi | Communications Equipment: Cisco Catalyst 2950, 2960, 3550, Cisco 2811, 2901, 4331, Cisco Nexus 7000, Nexus 5000, Nexus 2000 FIX, WLC, Cisco Wireless AIR-CAP23702I-K9, AIR-CAP2602I-A-K9, Cradlepoint, FortiWiFi-60D, Meraki Switches

Tools: Network Node Manager, Cisco Prime, NetScout, Netcool, Aruba AirWave | Software: MS Word, MS Excel, MS Outlook, MS Visio, Verizon Dynamic Network Manager Portal, Remedy, Service Now