SUMMARY:

• Systems Administrator II/Intune Admin/Azure (AD) AdminOver 18 years of comprehensive technological experience in networking, hardware, and software support resulting in enhanced process efficiency, increased product and service exposure, and improved End - User satisfaction.
• ServiceNow Admin
• ComptTia A+ Cert
• Slack Admin
• SPLUNK
• Cisco VPN/Junos Pulse
• Cisco Meraki Console
• ManageEngine Desktop Central Tool
• OKTA Admin
• Atlassian Tools
• Windows 7/8/10
• Ivanti (LANDesk)
• Exchange Admin
• SharePoint Admin
• Azure (AD) Admin
• G Suite Administrator
• Windows 2008/2012/2016 R2 Servers
• (iDRAC8) Dell Server Admin
• (SEP) Symantec Administrator
• Office365 Global Admin
• Ubiquiti UniFi Access Points
• Jira/Confluence admin
• SCCM Configuration Manager
• Intune/AAD Endpoint Manager
• Lansweeper Admin
• Mimecast Admin
• OpsGenie Admin
• GOOD Mobile Platform
• Veeam Backup & ReplicationVMware View/VMWare Horizon/VMWare vSphere/ESXi

PROFESSIONAL EXPERIENCE:

Confidential, Norcross, GA

Systems Administrator

Responsibilities:

• Troubleshoot and configure mobile devices such as tablets and smart phones for enterprise applications
• Assist with configuration and improve core platform capabilities in accordance with ITIL best practices within ServiceNow
• Set up, manage, and track CRM communications for user accounts
• Provide support for the SAFe and Scaled Agile 2.0 Frameworks within ServiceNow (Essential SAFe and Portfolio SAFe)
• Assist with provisioning, MDM auto enrollment configurations, Company Portal Branding, Enrollment Restriction Rules, and alerts and notifications within the Intune Endpoint Manager application
• Manages the meetings, conference bridges, the all org-wide settings, upgrades, and Teams client settings within the Microsoft Teams application
• Performs domain infrastructure administrative tasks including: Group Policy Management/Providing configuration of and access to shared resources/Restoration of user and system files
• Support and maintain Lightweight Directory Access Protocol (LDAP) architecture to provide authentication, synchronization, user provision, and authorization services for Active Directory user accounts
• Administrator for the ManageEngine Desktop Central tool. Manage automated patch management, software and OS deployments, MDM management for mobile devices, Asset & license management, software metering, and remote control access
• Deployed applications, scripts, and service packs using SCCM, monitor installations status, troubleshoot, and resolved installation failures
• Supported 1200+ users, and images for multiples OS, utilized (AD)/group policy to support and secure clients, including configuring settings, registry settings, SCCM client install startup scripts
• Assists with creating and deleting sites within SharePoint. Manages site collections and the global SharePoint settings
• Modify, configure, and troubleshoot issues within Mimecast for the Secure Email Gateway, Targeting Threat Protection, Large File Send, Cloud Archiving, and Secure Messaging tools
• Maintains improvements on the cloud networks and cloud-based systems. Manages end-user profiles on the cloud service, assists with configuration of equipment and management of user logon credentials for accessing on-premises equipment and the cloud service through the ForcePoint Cloud Security application

Confidential, Atlanta, GA

Systems Administrator I/II

Responsibilities:

• Created workspaces, groups, and modify user accounts within the Confluence application
• Created documents within Confluence for and team collaborations
• Administered and modified access with the Atlassian tools including the Jira Software, Jira Core, Jira Service Management, Confluence, and Bitbucket
• Assigned approved apps within G Suite as an administrator
• Maintained and supported Dell Remote Access Controller 8 (iDRAC8) to manage individual machines and switches with the data center management application for the Dell EMC OpenManage Server Administrator application
• Configured and supported Ubiquiti UniFi access points within an Enterprise environment
• Managed Microsoft Windows 2008, 2012, & 2016 Servers, OS, storage and other hardware/software supported by IT Engineering and IT Operations
• Configured and troubleshoot issues with the SentinelOne agent application
• Created image-level backups of virtual/physical machines in Veeam Backup
• Created virtual desktop environments using VMware Horizon Suite 6

Confidential, Atlanta, GA

Associate Systems Administrator

Responsibilities:

• Performed daily adding, removing, and updating of the users (AD) accounts and modification of passwords within the system
• Troubleshot complex software, hardware, and other technical issues following established policies, procedures, and processes in line with corporate standards
• Provisioned and Deployed Desktops/Laptops with Windows 7/Windows 10
• Created and modified accounts in the Office365 Admin Center
• Deployed applications, scripts, and service packs using SCCM, monitor installations status, troubleshoot, and resolved installation failures
• Responsible for initiating, planning, executing, configuring, and deploying the SPLUNK versions on the Windows environment
• GOOD Mobile Management for Android, iPhone, and iPad mobile devices.
• Demonstrated analytical/problem-solving skills for the root cause investigation for LANDesk (Ivanti) desktop management issues

Confidential, Atlanta, GA

Sr. Desktop Support Engineer

Responsibilities:

• Configured and troubleshot Junos Pulse VPN connections
• Updated and resolved tickets reported through the Remedy Ticketing System and the CA Service Management ticketing systems. Created tickets to track the End-User requests, issues resolved, and Change Requests/Configuration Items within the ticketing system
• Troubleshot issues using the Bomgar and LogMeIn Rescue remote utilities
• Configured End-Users AD (Active Directory) accounts
• Configured and troubleshot issues with the Citrix Systems
• Supported and strategic planning and project leadership over systems migration, configuration, administration, and upgrades and troubleshooting initiatives
• Assisted with resolving network failure by troubleshooting LAN/WAN connections on Cisco Servers
• Configured and set-up profiles on the Symantec VIP Manager
• Configured the Java Applet on laptop and desktop machines
• Assisted the End-Users with installing and configuring the Cisco VPN Client
• Set-up and configured VMware and the Remote Desktop Connection (RDP) applications on the laptops
• Configured and troubleshot issues with iOS/Android mobile devices
• Configured and troubleshot the MobileIron app for End-Users on the iOS/Android Mobile Devices
• Configured and troubleshot Microsoft Outlook 2003/2007/2010/2013 applications
• Assisted with troubleshooting support calls for the Avaya/Cisco Servers
• Utilized the ServiceNow ticketing system on a daily basis

Confidential, Atlanta, GA

Associate Desktop Support Analyst

Responsibilities:

• Created Microsoft Active Directory (AD) Accounts
• Created Oracle Identity Manager (OIM) Accounts
• Supported the Avaya/Cisco Digital desk phones
• Supported Verint Systems Audio/Video Analytics
• Supported the Windows 7 deployment. Coordinating refresh appointments with the end-user to refresh their laptops
• Imaged, configured, installed applications, restored user data and deploy the machines
• Provisioned Desktops/Laptops with Windows XP/Vista/7/8 OS
• Troubleshot and configured Box.com accounts for PC/MacBook Pro/iOS/Android devices