PROFESSIONAL

Results-driven IT professional with 15 years experience, including 9 years in leadership roles. SUMMARY Pivotal technical and guidance resource for organizations such as Bank of New York Mellon, Retreat Healthcare, and C S Wholesale Grocers. Strong advocate of business-focused use of technology, supported with broad technical background in finance, warehouse/distribution, and healthcare. Effective in speaking and listening at all organizational levels.

Confidential

EXPERIENCE Windows Team Lead

Responsible for Windows and Novell server deployment, security, and availability for financial services subsidiary of BNY Mellon. Provide leadership and mentoring for a staff of 5 having varying degrees of skill and experience, supporting 200 Windows and Novell servers. Develop and implement policies and procedures for server procurement, administration, security, and change management as mandated by BNY. Perform as Project Manager for business driven, server-based projects. Report to VP/Distributed Systems Engineering.

Key Accomplishments:

• Currently leading team in migration of NAS-based user data, server data, and Windows servers from one domain to an untrusted domain as part of corporate acquisition.
• Leading migration of servers, data, and users in remote facility to 3rd party as part of divestiture.
• Daily BAU management and support of Windows platforms through rigorous migration schedules.
• Standardized on-call and ticket support processes to ensure consistent business coverage.
• Authored documentation for technical processes related to Windows server deployment and support.
• Architected and built Altiris Deployment Solution for automated Windows server builds.
• Led team in retirement / rehosting of Windows 2000-based servers.

Confidential

Network Administrator

Administered Windows and Linux servers, network, and data protection for non-profit healthcare organization. Built and deployed physical and virtual servers monitored and supported Cisco firewall, routers, and switches for campus setting administered Exchange 2003, including OWA and IMF managed Big Brother server and device monitoring. Assumed senior role upon departure of IT Director. Advised and guided IT staff consisting of desktop support, application and database administration, and end user support and training. Capital and expense budgeting, reporting to COO.

Key Accomplishments:

• Upgraded Cisco core and edge switches to improve network performance and extend backup window. Saved money using certified pre-owned equipment.
• Using the budget for a single project, implemented VMWare Server for hosting small-footprint servers, including Facilities Management and Linux-based e-mail AV and spam filter.
• Established Good Mobile Messaging server for Treo mobile devices for Executive use.
• Installed Microsoft WSUS server for patch management.
• Deployed environmental appliance for temperature, power, smoke, and water alerts in DC.

Confidential

Manager, Intel Platforms

Planned and led delivery of corporate applications and messaging systems for this 18B company, encompassing over 200 Windows and Novell servers. Staffed and mentored a team of 7, including Helpdesk 2nd 3rd level , and rotated in 24x7x365 support for 2 data centers and 50 distribution centers. Prepared design criteria and costs for all Intel-based projects. Partnered with vendors and service providers, including IBM, HP, and VARs. Reported to VP of Enterprise Systems.

Key Accomplishments:

• Ensured reliable server performance and availability, with staffing levels well below industry averages. No significant unplanned outages for Intel platforms for over 4 years.
• Deployed SQL clusters for use in voice-controlled warehouse picking application.
• Defined standards and procedures for technology conversion of 100-store retail chain acquisition.
• Established Blackberry Enterprise Server BES for RIMM mobile devices.
• Seamlessly migrated Intel and AIX servers to a new raised floor data center.

Manager, Network Support

Supplied hands-on management for 270 Windows, Novell and UNIX servers, Helpdesk, and network infrastructure spanning 50 warehouse facilities and 100 retail stores. Oversaw a team of 17 and served as liaison between senior management, business units, and technical staff. Planned, staffed, and set direction for multiple technical disciplines. Prepared annual hardware/software budget for the department.

Key Accomplishments:

• Drove expansion of Windows Terminal Server farm with Citrix XPe, hosting published applications for transportation, warehousing, general ledger, and EDW.
• Expanded data center footprint from 50 to over 200 servers in 30 months.
• Delivered the integration of 7 newly acquired warehouses on time and within budget.
• Spearheaded 8-month corporate migration from numerous desktop platforms to a standardized Windows XP desktop with Outlook/Exchange messaging.
• Established corporate FTP and eFAX services, providing data interchange with customers and vendors.
• Replaced Legato Networker enterprise backup system with Commvault Galaxy, with no loss of data protection.

Windows Systems Administrator

Efficiently deployed and managed Windows and Novell systems during a period of rapid growth. Application support for transportation, warehousing, financials, and EDI.

Key Accomplishments:

• Promoted to group manager in 18 months.
• Managed 10TB SAN end to end, including fiber switching and zoning in dual fabrics.
• Facilitated cost recovery of damaged goods by architecting and implementing solution with thin client and terminal services front-end and SQL back-end.
• Deployed KVM over IP, enabling server console access from any location.
• Tested and documented comprehensive disaster recovery procedures for NT4 and Windows 2000 servers.

Network Manager Consultant

Oversaw day-to-day operations of a high availability, mixed Windows and Novell network, including servers, infrastructure, voice and data. Reported to President.

Key Accomplishments:

• Effectively assumed role of MIS Manager during turnover, accountable for a staff of 8 developers and network/desktop support personnel.
• Enhanced reliability by designing and implementing new Windows NT and Novell server platforms.
• Deployed Checkpoint firewall for secure Internet connections added DSL connection and Linux firewall for Internet redundancy.
• Established and maintained stand-by Novell and Citrix servers in a test lab, and authored disaster recovery procedures.
• Implemented Citrix to Internet-enable Windows application for client payroll entry and processing. Project's success led to company's first remote office.

IT Consultant

Owned and operated successful firm delivering network and systems integration services to diverse clientele. Handled sales, accounting, vendor relationships, and regulatory compliance.

Key Accomplishments:

• Implemented and supported Windows Terminal Services and Citrix WinFrame/MetaFrame in academic and public libraries across the country.
• Worked diligently with state university to evaluate needs and develop single-source technology solution, resulting in six-figure contract through state purchasing.
• Re-architected failed remote access implementation at public library and wrote extensive user documentation to turn project into success.
• Performed moderate Visual Basic development and Web design.
• Coordinated logistics and attended national and regional trade shows.
• Obtained 2 trademarks for company products.
• PROFESSIONAL VMWare VCA-DCV, 2013 VMWare VCA-Cloud, 2013
• CERTIFICATIONS ITIL Foundation V3, 2011 update Microsoft TCP/IP Networking
• Citrix Certified Administrator CCA Microsoft Network Essentials
• Citrix Silver Solutions Partner Microsoft NT4 Workstation MCP
• Microsoft NT4 Server, Enterprise Microsoft Windows 95 MCP
• Microsoft NT4 Server, Core A Core and DOS/Windows

TECHNICAL Platforms: Windows 2008/2003/2000/NT4 Server, Novell Netware 6/5/4x, VMWare SKILLS ESXi, Exchange, Terminal Services, Citrix MetaFrame / XPe, Microsoft Clustering, Linux, AIX, Solaris, Windows Desktops.

Hardware: HP DL/ML Series Servers, Dell PowerEdge Servers, IBM xSeries Servers, IBM pSeries Servers AIX , SAN HP EVA/MSA , Brocade/HP/IBM Fiber Switches, NAS, Cisco Switches, Thin Clients, RAID.

Networking: Active Directory, Group Policies, DFS, DNS, DHCP, Proxy / ISA, Cisco Routers / Switches / Firewalls, Cisco and Checkpoint VPN.

Systems NetIQ AppManager, EMC Ionix Server Configuration Manager SCM , Management: Symantec Enterprise Security Manager ESM , Backup - Legato Networker, Veritas Backup Exec, and Commvault Galaxy, Microsoft Windows Server Update Services WSUS , Symantec and McAfee Anti- Virus.

Databases: SQL Server 2000/2005, Interbase

Software: Visual Basic, HTML, Microcode, C, Perl, Scripting VB, Batch, KiXtart, WinBatch

Other Tools: Technical Writing, Technical Training, Schematics, Test Equipment