IT Fundamentals Trainee Resume Newark, NJ - Hire IT People

PROFESSIONAL SUMMARY:

I am a dynamic and determined professional with prior leadership experience and technical experience/; seeking to obtain an entry - level position within an information technology role where I can leverage my previous customer service experience and strong work ethic.

PROFESSIONAL EXPERIENCE:

IT Fundamentals Trainee

Confidential - Newark, NJ

Responsibilities:

Hardware Configuration - Performed lab work, including Assembly/Disassembly of computers
Linux - Conducted multiple simulations that applied our knowledge to troubleshoot client computers.
Troubleshooting - Learned TCP/IP, OSI Model, and the troubleshooting process to troubleshoot computing devices better.
Networking - Used Kali Linux, an open-source OS, to manipulate a computer's IP and MAC address to match up with the leading network.

Security Supervisor

Confidential, New Jersey

Responsibilities:

Performed diagnostics and troubleshooting of system, hardware, and software issues
Continuously evaluate, identify and support opportunities to drive process improvements.
Helped Install Hardware and software on desktops and laptops
Identified, resolved, and escalated issues to the appropriate personnel related to the issues
Installed computer peripherals, modified and repaired computer hardware and software
Provide Clients with Security tours of designated areas
Give access to new guest/Help with guiding older unfamiliar guests appropriately

Sale Associate

Confidential, New Jersey

Responsibilities:

Used the systems, tools, and policy procedures to serve as a balanced advocate for both the customer and Jack Threads.
Met or exceeded all monthly scorecard expectations: quality assurance score of 2.0 or higher and contacts per hour of 810 contacts per hour.
Build a strong understanding of our product offering and help customers build new looks and outfits from our available brands.
Worked collaboratively with peers to present trends regarding website issues and customer requests.
We have demonstrated professional and accountable behavior.
She maintained vendor contact to investigate discrepancies and provide information in non-routine situations.