WORK EXPERIENCE:

Senior Operating Systems Engineer

Confidential

Responsibilities:

• Lead a virtual, cross LOB team that ensured clusters meet best practices before they hit the floor, remediate clusters on the floor, and serve as SMEs for high availability. Also provide consulting to application owners to ensure they are getting the most benefit from clusters.
• Clusters included single - site clusters (up to 10 nodes); geographically dispersed clusters using AG+shared nothing or AG+FCI. There are also Microsoft High Performance Compute clusters for grid computing.
• Cluster storage is SAN based across EMC, Hitachi, and PURE arrays.
• Veritas Infoscale/Storage Foundations SME
• Pure Storage Migration SME
• Served as Windows server team lead for a Pure migration project that saw the migration of all end-of-life Hitachi arrays migrated to Pure arrays. This required collaboration between the outside vendors, data center management, and storage teams.
• Automation
• Deployment and support of Puppet for desired state config
• Use of PowerShell for the creation of automation jobs
• Use of HPSA for the execution of automation jobs and Windows patching
• Consulting
• Work with application owners to ensure that their requirements are being met and discuss ways to improve their utilization.
• Analytics
• Generate SPLUNK queries for information mining of server event logs.
• Design ServiceNow dashboards for data visualization and workflow improvement.
• Vulnerability Management
• Testing and deployment of weekly operating system patches and firmware.
• Research and remediation of vulnerabilities discovered during weekly patching.
• Patch windows servers weekly.
• Server Builds and Rebuilds
• Served as member of an Agile team that used Agile methodology to develop and implement a rapid refresh program. This process allowed for a net reduction in the cost of server rebuilds by $10.6 million in one year.
• Support
• Provide support for Windows server issues including failure to boot, failure to install products via automation, DNS issues, vulnerability remediation, Active Directory (AD), and GPO issues.
• Implement changes to the infrastructure as required to meet the growing needs of the business units my team supports.

Implementation Engineer

Confidential - Greensboro, NC

Responsibilities:

• Responsible for the implementation of VOIP and VideoOIP collaboration software on client site on both physical servers and VMWare ESX hosts.
• Responsible for the implementation and configuration of SQL Server 2005 and IIS0
• Installed, configured and deployed SUSE Enterprise Server for Samba file sharing and hosting of project management software (dotProject), running on Apache andPHP5
• Used P2V to migrate physical servers to virtual servers

IT Manager

Confidential - Greensboro, NC

Responsibilities:

• Built Windows 2003 Active Directory domain from the ground up on a 50 node network.
• Designed and implemented Active Directory and Group Policy structure to meet FAA guidelines
• Managed conversion of ERP solution from and Interbase platform to SQL Server
• Implemented redundancy through multiple servers
• Implemented WSUS through Group Policy for patch management
• Implemented performance monitoring to establish baselines and provide capacity planning
• Implemented Sharepoint to increase collaboration between departments
• Deployed Nagios for SNMP monitoring
• Performed day to day break-fix and ERP support

Network Consultant/Engineer

Confidential - Greensboro, NC

Responsibilities:

• Responsible for Active Directory domains ranging in size from 10 users to 200 users. These were a mix of Windows 2000 and Windows 2003 Active Directory domains.
• Used ntdsutil to perform lossy repairs of corrupted AD databases.
• Used ntdsutil to seize FSMO role from unhealthy domain controllers.
• Deployed n-able system monitoring platform for remote SNMP and WMI monitoring of disparate clients.
• Provided High Availability solution for client using Microsoft ClusteringServices
• Installed and administered Citrix servers
• Implemented mobility solution involving Exchange 2003 and Windows Mobile devices for three clients
• Rescued four Exchange 2003 servers from the brink of collapse

Systems Support

Confidential - Columbus, OH

Responsibilities:

• Worked on multi-site Windows 2000 Active Directory infrastructure connecting 12
• Provided day to day support and performance monitoring of clustered and non-clustered SQL server 2000 databases.
• Provided day to day user support for US locations.

Network and Database Administrator

Confidential - Greensboro, NC

Responsibilities:

• Developed and managed an Access database that attained over 1 million records
• Generated statistical analysis of all data for reporting Private, State and
• Provided network administration and client support for a small network.
• Project never suffered an unscheduled downtime.
• Maintained and supported project networks and operating system infrastructures
• Installed, supported and administered a Windows NT networks
• Upgraded computer hardware and software

Assistant Network Administrator

Confidential - Greensboro, NC

Responsibilities:

• Installed and configured firm's accounting software
• Troubleshooted and repaired hardware issues related to modems, ethernet cards, cabling, and peripherals
• Built and deployed firm's computers
• Deployed anti-virus software

Graduate Assistant/Helpdesk

Confidential - Greensboro, NC

Responsibilities:

• Provided software and computer instructional support to departmental professors.
• Support was via telephone and in-office
• Supported Microsoft Office products as well as UNIX based mail systems (Pine).
• Installed and troubleshooted print devices

Student Worker/Computer Helpdesk

Confidential

Responsibilities:

• Provided support for Windows 3.11 and 95, as well as Macintosh OS 7.x and Unix servers.
• Laid Cat5 cabling for campus wide ethernet
• Provided support to university professors and students for Microsoft Office