SUMMARY:

• IT professional seeking an opportunity to shift my career and to utilize my engineering background to help organizations better plan and execute projects.
• With mind that is continually learning, growing and seeking out challenges, I am looking for the next step in my career. Where I can use my experience from working with the multiple methodology/insights to be a key asset to the right organization. I have worked in Information Technology for over 20 years, in the telecommunications and financial services sector, where I have been part of great successes and industry changes. I want the next position to allow me to leverage my experience and be an asset that helps improve and grow an organization s potential. I strive to stay on top and explore all of the new shifts in the industry and have learned to adapt as the environment changes, in my approach to the ever changing needs in the roles I have been in.
• I have expertise in developing and overseeing processes/projects that equal and beat established objectives because of my role as an engineer. I have been a leader on creating documentation standards that encouraged and manifested in continued growth of all the organizations I have been a part of. I excel at successfully growing partner relationships and working in cross functional teams. I work to gain insight to my team and partners through my approach where I learn about each contributor and work to get the most out of our collaborations. My background not only includes creating and guiding major projects that have yielded millions of dollars in profit and increased team/company value. But my ability to be a good mentor to junior engineers and them to be subject matter experts in operations.
• I am recognized by peer and management teams for my ability to deliver exceptional results leading in fast - paced, dynamic technical business environments. I believe my background as an engineer will allow me to have a more in-depth understanding of the project management side of the business because I the technical product expertise to guide project plans. I hope you will allow me the opportunity to demonstrate.
• Areas of Expertise Include:
• Technical Solution Planning
• Engineering Leadership
• Customer Service Excellence
• Technical Documentation
• Problem Solving & Troubleshooting
• Disaster Recovery Planning/Implementation
• Network Application/Infrastructure Migrations/Updates
• System Engineering Best Practices
• Cross Functionality Collaboration/Adaptability
• Platform Infrastructure Operations/Development
• Project Management concepts (Agile/Kanban)
• In addition to my current skill set above, I continually complete courses to hone and improve my skills.

TECHNICAL SKILLS:

Networks/Telephony: DOCSIS, Fiber HSD, Coax HSD/VOICE, WiFi, CTBH, Fiber Topologies, MPLS, Enterprise payment processing/settlement topologies and related PCI security technologies

Servers/Tools: Microsoft Windows Server 2003, 2008, UNIX (Solaris, Redhat Linux), Microsoft AD Account and GPO Management. Microsoft IIS, VMWare vCenter, Red Hat Cloudforms Management Engine. Amazon Web Services EC2, S3, Route53, SFTP and Cloudfront. Chef Automation

Applications: Remedy, Microsoft Office and Visio Productivity Tools, GlobalScape Electronic File Transfer (EFT) Enterprise Administration Server, FTP Clients, IBM Sterling File Transfer Gateway and Integrator, Atlassian Confluence/CHALK, JIRA, Splunk, GIT.Cisco Prime Network Registrar DHCP Server, Cisco BAC RDU, Custom DOCSIS CPE Management Tools, Remote Connectivity Tools (UNIX and Windows Based SSH, Opsware, Telnet), Enterprise ftp/sftp/scp Infrastructure operations.

Methodologies: Scrum, Kanban, Agile, Waterfall, ITIL, PCI

PROFESSIONAL EXPERIENCE:

Confidential, Greenwood Village, CO

APO-CPE, CPE Activation, Systems Engineer IV

Responsibilities:

• Liaise/work across enterprise teams to develop detailed project plans for configurations and project launches of new customer facing infrastructure projects. Improved the deployment of new IP allocation and network device turn ups by 75%.
• Support break/fix analysis and resolution of customer issues for the organization by helping to create documentation to assist troubleshooting/problem recognition.
• Develop operational MOP documents and perform hands-on of junior personnel in BAU tasks and any troubleshooting of issues.
• Support weekly network deployments within/outside group that encompasses all supported technologies for the department. This process was streamlined with the development of a procedure map that aligned tasks to specific teams, increasing the completion of tasks to 2 days from 1.5 weeks.
• Develop and guide new process efficiencies in standardization of monitoring, configurations, and support of cross department network and application team projects which has facilitated more concise network devices deployments and decommissioning efforts by 50%.

Confidential

IT, Senior TEchnology Engineer/Technical Product owner/team LEAD

Responsibilities:

• Trained NOC organization team members to serve as subject matter experts on settlement/ EFT operations. Which increased recovery from errors to less than 15min in most incidents that occurred.
• Led efforts for Mercury and Vantiv backend services integration projects and creation of documentation detailing the process to merge pricing and merchant settlement activities. Allowing for a clearer strategic roadmap to be created that ensure do duplication of platforms or processes.
• Established inter-partner data transmission protocols and documentation that enhanced customer product lifecycle needs and facilitated faster development and deployment of products to production environments.
• Provided comprehensive on-call support for all file transmission products/projects, activities and issues for five years. Ensured customer issues were resolved promptly and fixes documented for future development of product. In 90% of incidents, recovery was handled concisely and within 1hr because of flowcharts I created to pinpoint responsible parties in settlement chain.
• Worked extensively with outside partners/customers in all product lifecycle development aspects including Global Payment Systems, Global Payment Canada, Wells Fargo, American Express, MasterCard, Visa, PayPal and Discover to ensure success of partnerships. This created a level of comfort where I was the first contact when new products were assessed and developed, ensuring a smooth transition to production.
• Planned, deployed, documented and provided production support to the electronic file transfer platform that provided customer settlement of $30-60M daily. This allowed the growth from 3 customers in 1st year of deployment to over 21000 by year 3 of deployment due to my efforts that included proper documentation that allowed smoother deployments.
• Helped simplify data transfer operations that consolidating two legacy infrastructure products and data protection processes into one virtual based system. That was more PCI secure and allowed for growth in customers that could leverage the system and keep infrastructure securely updated.
• Distinguished as only technology engineer that had knowledge and support experience with Mercury and Vantiv data transmission infrastructure. Due to this knowledge and expertise with this infrastructure, I was key to the development of the project to merge data transmission infrastructure when a redesign of the network was a strategic goal.

Confidential

Regional Data Center Engineering, Systems Engineer

Responsibilities:

• Oversaw RR Central Region infrastructure servers/applications development and deployments from Kansas City Data Center for a region that serviced over 10million customers.
• Helped physical and service buildout of Peakview Data Center in .
• Key member of the team that completed the complex and 1st of its kind infrastructure and application migrations from the Kansas City Data Center to the newly constructed Peakview National Center that merged customer facing services for broadband, commercial, and VoIP services for over 15million customers.
• Managed multiple major infrastructure projects for major migration of infrastructure and applications from failed sister data centers in the California region back to the Peakview National Center in Denver area. Working of the consolidation of regional services, adding over 11million customers to our subscriber count and multiplied our infrastructure by 3 times to support this expansion.
• Led development and launch of feature upgrades for large commercial Wi-Fi access projects including citywide Wi-Fi services in downtown Los Angeles, Village West, and sports venue. This was the first test and deployments of metro wi-fi products for Time Warner and served as a proof of concept that evolved into production deployments.
• Collaborated with commercial services and advanced engineering teams in initial setup and testing of exhibit that demonstrated 300mb DOCSIS 3.0 cable modem at 2011 NCTA show.