SUMMARY:

• Offering 20+ years of management at both Corporate and Government level, including successes such as:
• Career marked by IT leadership roles with multinational organizations and industries such as Ford, Alcoa, GMC, Chrysler, Government, Banking, Insurance, and Marketing
• Develop and execute corporate wide programs and projects to ensure attainment of plans for growth and efficiency
• Reliable record of success in the project/program management, foresee the solutions, develop approaches, estimate resource, and run programs to achieve strategic goals and objects
• Speaks and writes clearly and effectively; correctly interprets messages from others and responds appropriately; tailors language, tone, style and format to match audience
• Exceptionally precise and comprehensive thinker; strong team builder; skilful negotiator
• Establish IT goals and policies; develop and execute digital transformation strategies, action plans, and programs to ensure attainment of plans for growth and efficiency
• Digital Transformation E - commerce
• Business Process Re-engineeringProject, Program, and Portfolio Management
• Budget/Cost ManagementRisk and Data Management

PROFESSIONAL EXPERIENCE:

Confidential

IT Project Manager

Responsibilities:

• Liaise between the product, marketing, finance, technical, vendor and executive teams; and identify, select, and prioritize strategic projects that support JYSK’s goals and initiatives
• Ensure project plans and programs align with strategic objectives; outlined both short-term and long-term program expected results and outcomes; monitor progress and deliver updates to corporate executives
• Work with the Global IT Director to identify the success criteria of projects, benchmark KPIs, and measure success against identified KPIs; and negotiate project priorities and workload with internal stakeholders and team members
• Independently ensure the successful implementation of projects including and managing timelines, scopes, budgets, communications, quality, issues, risks, critical paths, and resource constraints
• Provide insight around potential risks and opportunities, resolve conflict, initiate resolution, and deliver results; help schedule and prioritize requests across all ecommerce systems; and deliver overall solutions into production e-commerce environment
• Lead cross-functional team of analysts, developers, testers to deliver solutions; Keep up to date on current e-commerce trends and opportunities
• Interface with potential and existing vendors to in corporate tasks/integrations needed for projects and releases
• Manage the development of project plans, process flow diagrams, use cases, current/future state diagrams, and functional and technical requirements
• Identify project tasks, managed scope, and estimate efforts to ensure successful project delivery; and manage projects interdependency
• Perform cost-benefit analysis of software estimation process, enhance IT customer focus, and deliver incremental value

Confidential

Project/Program Manager

Responsibilities:

• As a digital transformation program manager assisted in the challenging role of developing a national multi-year strategy and action plan that identified, selected, prioritized, and chartered 80+ citizen-facing digitalization projects
• Coached High level officials from different administrations into agreement on intergovernmental digitalization initiatives; authored terms of, reports, memorandum of understandings, cooperation agreements
• Oversaw the planning and implementation of a national portal, digital services, data exchange platforms, e-payment, workflow, and case management systems
• Instituted project-management policies and procedures (Earned value Management, Qualitative and Quantitative risk management, etc…) to create PMO model to control projects.
• Oversaw the planning and implementation of IT functions such as data center management, technical support, application development, and disaster recovery planning
• Managed the development of analysis, design, and functional specification documents; Oversaw the development the processes of staging, testing, deployment, and documentation
• Conducted business process re-engineering, IT analysis, organizational assessment; improved public service delivery through citizen service centers; and developed baseline administrative burden measurement and set reduction targets
• Tracked costs to ensure adherence to budgetary constraints; developed quality plans, risk analysis, and IT operational policies
• Exploited economies of scale to reduce coordination costs and risks of the programs; and processed payments and defined key performance indicators
• Developed program management tools such as cost estimation, project prioritization, business requirement gathering, and business process mapping
• Negotiated software purchases and consulting services; initiated, developed, and maintained relationships with business partners, software consultants, and professional services vendors
• Resolved employee disagreements and provided support; outlined career development plans; and empowered employees to deliver their best outcome

Confidential

Project Manager

Responsibilities:

• Managed a project to design and develop a system to provide business executives with critical sales, marketing, and financial reports
• Significantly enhanced the quality of the decisions made by the Ford Motor Company business executives through valuable on demand quality information
• Conducted intensive business analysis, requirement gathering, met end-user requirements, cost, and quality objectives through timely development and execution of Information System functions and computer operations.
• Identified technical infrastructure, software, and hardware needs needed to delivered efficient IT solutions
• Worked with Subject Matter Experts to extract their field knowledge, business rules, workflow, reasoning process, and expertise so it can be documented and digitalized
• Incorporated IT solutions as enabler into business processes to improve effectiveness and efficiency; performed root cause analysis; and developed baseline metrics for measuring the impact of future improvements
• Improved a CRM System which led to an overall process improvement; unnecessary steps were eliminated and effort duplications were avoided
• Anticipated changes and settled issues; recommended amendments and extensions of contracts; facilitated dialogue among a wide range of stakeholders

Confidential

Project Manager

Responsibilities:

• Led the successful implementation of home grown ERP System to enhance the processes of product design, manufacturing, change tracking, inventory, BOQ, billing, and shipping. 500 users in eight countries utilize the system
• Led the successful planning and implementation of a substantial enterprise-wide digitalization initiative. Performed intensive assessment including process modeling/analysis and organizational assessment of the Accounts Receivable function followed by a proposal of a new business model including target organization, workflow, and business processes. Collection improved by 20%.
• Managed a project to design and develop an electronic documentation management and distribution system. Focused on document versioning and workflow. Work included identifying the impact of on back-end systems and processes including design and manufacturing. Accuracy increased by 60%.
• Led the planning and implementation of a system to process warranty claims. Automotive dealers submit claim information electronically for validation and classification purposes. Provided business analysis expertise in comprehensive extraction and development of detailed functional requirements, process diagrams, and report specifications. Warranty claims processing speed increased by 15%.
• Led the business analysis of a 2D CAD drawing tool to provide 50 design engineers in 4 countries with the ability to draw and plot wire harnesses. The drawing tool generates Bill of Material Information (BOM). Performed root cause analysis and proposed practical workable solutions.
• Led the design planning and implementation of a comprehensive project request system that improved communication and issue resolution for cross-functional teams and senior management.Analyzed existing processes and workflows to evaluate current capabilities and identified inefficiencies and improvement opportunities. Project request tracking dissemination time reduced by 40%.
• Transitioned business division to employ reusable object-oriented programming modules for applications development slashing time-to-deliver by 30%.
• Implemented rigorous development and testing processes decreasing software defects by 25%.
• Increased efficiency of development group by 25% through matrix organizational structure

Confidential

Consultant/Technical Lead

Responsibilities:

• Designed and implemented workflow and document management processes for Carlson Marketing group, a General Motors supplier, to improve performance and response time, digitize manual steps and streamline the processes and workflows to expedite customer reimbursement. Response time improved by 20%
• Led the design and development of an intranet application to phase out a mainframe system used to track and document shipping and transportation information. Reverse engineered, and developed the whole system. Tracking accuracy and speed improved by 30%
• Led a team to determine specifications and design of billing application to protect $200M annual revenue; successfully shut down two billing applications with no residual billing problems.
• Acted as an agile project manager and a Subject Matter Expert to design and develop a system to remarket previously owned vehicles. Provided guidance on business processes, implementation, and of end users. System serviced hundreds of users.
• Designed an application to reduce by 30 percent the time needed to run previously too-lengthy informatics quarterly reports cycle that had negatively impacted customer satisfaction

Confidential

Senior IT Consultant

Responsibilities:

• Played key role in transition from old, inefficient systems that crashed, resulting in hundreds of thousands of dollars in lost revenue, to new, state-of-the-art applications that created potential for future business growth.
• Conducted data validation and developed quality control procedures designed to implement a quoting system a major computer hardware re-seller. The new business process overcame the data deficiencies of the old process while also significantly improving business efficiency and effectiveness.
• Responsible for leading the review and analysis of a resource management system that tracks resources’ skills and availability. Successfully converted business requirements into an efficient and robust software system.
• Enhanced an application for a global pharmaceutical company. The application stores clinical trials prescription drugs information
• Designed and developed an application for an employee health and dental benefit firm. The program runs on a nightly basis to refresh the main benefits database.
• Assisted in the documentation, redesign, and digitization of a retirement contribution (RRSP) investment process for a major bank. Provided a road map for implementing Records Management to ensure compliance with laws and regulations