SUMMARY:

• 14 years of experience successfully deploying and configuring various types of network nodes within complex physical and logical networks
• 5 years of experience with SQL, consisting of connection solution development and complex query design
• 4 years of experience installing structured cabling within a production level data center
• 5 years of experience with developing scripts in Python, BASH, and Power Shell to create automated solutions
• Supported business services by tracking trouble tickets in: Service Now, Remedy, Jira, Heat ticketing system
• Illustrated proficient skills installing and configuring Cisco networking devices
• Conveyed knowledge of how the OSI model corresponds to network standards and protocols which assists in identifying points of failure with the network

PROFESSIONAL EXPERIENCE:

Confidential, Centennial, CO

Network Engineer III

Responsibilities:

• Achieved success managing the software patches and device configurations with NETCONF - YANG and RESTCONF python modules.
• Demonstrating success developing python code for the Django based web application that we use to host RIMS (reservation and inventory management system)
• Developed automated test cases for network engineers hosted on iTest platform
• Developed python-based tool to probe network devices for running configurations and Netconf capabilities
• Established and maintained a Gitlab repositories for SDWAN tools, and web applications
• Interact with Project manager and Project owner in an Agile Framework to ensure that Agile stories and features are completed in the allotted time

Confidential ; Denver, CO

Infrastructure Security Engineer

Responsibilities:

• Pioneered automation best practices for patching known vulnerabilities reported by IPS with scripts developed with PowerShell
• Designed a framework for targeting vulnerabilities with automation, by analyzing data extracted from IPS reporting dashboard
• Authored change management documentation by working with vendors to optimize, configure and remediate known vulnerabilities
• Displayed competency with proprietary technology by validating vulnerability remediation game plans in the lab environment to facilitate successful changes for the production environment
• Aided work with application owners to determine root cause of unsuccessful change requests, and create revised game plans

Confidential ; Denver, CO

Computer Systems Analyst

Responsibilities:

• Completed software deployments by leveraging SCCM
• Remediated known vulnerabilities reported by IPS using Power Shell
• Addressed a broad range of day-to-day onsite technical issues on network infrastructure and internal desktop systems
• Determined the most cost-effective repair to minimize customer downtime
• Prepared reports for analysis of product failure trends and service issues, by documenting issues
• Administering version control best practices with Github skills are required daily
• Assisted in the use of the Agile framework to manage projects in Jira
• Developed automated solutions in Perl, Python, and Bash shell scripting to identify root cause analysis of vulnerabilities reported by Splunk instances
• Developed automated solutions that hook into SQL databases hosted on Amazon EC2 instances to mitigate support escalations
• Supported iControl account management escalations by troubleshooting configurations issues
• Managed software version control and cronjobs being hosted on Amazon EC2 instances running Linux app and file servers
• Deployed patches to root directory on android 4.0 tablet to update firmware by creating SSH tunnel
• Remediated Wifi connectivity problems to IoT sensors listed in iControl management database powered by SQL server hosted on AWS virtual machines for Xfinity Home Security customers
• Installed structured cabling and network devices for firmware testing to develop root cause analysis for bug jury session

Confidential; Centennial, CO

Quality Assurance Analyst

Responsibilities:

• Executed automated and manual test cases by editing running configurations and python scripts hosted on Linux app servers or from a console cable. The specific test cases include testing line cards, testing load balancing capabilities, assigning ports to VLANs to manipulate test environment, troubleshooting ACLs, changing the frequency of downstream channels, and editing python scripts by hardcoding MAC and IP addresses of network devices to automate specific test cases
• Assisted in implementing automated test cases with a third-party application called Spirent’s iTest. This included troubleshooting failed test cases and developing new test cases for DOCSIS 3.1 specifications by editing session profiles, and quick call libraries that contained python scripts
• Initiated network monitoring tools like; Wireshark, nmap, and traceroute to troubleshoot failed test cases
• Submitted Jira tickets to track bugs found in wireless CPE vendor firmware
• Racked and stacked network equipment: network switches and routers, servers, power distribution devices, and equipment for grounding
• Track network devices by updating information in Enterprise Database
• Installed structured wiring including: network drops, coax cable drops and specialty cable with appropriate connectors in support of facilities operations for the corporate offices
• Validated various test sets including: power system multi-meters, cable test sets, fiber test sets (Fluke OTDR/TDR testers), cable testing and
• Utilized equipment for engineers to be more efficient during the maintenance window, this includes crash carts to configure network and BIOS settings
• Configure and troubleshoot hardware, software, and network issues

Confidential ; Boulder, CO

Engineering Technician/Asset Manager

Responsibilities:

• Headed support for the development lab by working closely with the engineering staff and project managers, focusing on completion of initiatives and projects as part of the storage hardware form factor development cycle
• Updated the asset management system by modifying data storage configurations that are deployed within the lab.
• Implemented device specific configurations for switch interfaces and server connections.
• Built and modified physical data storage components for deployment

Confidential ; Louisville, KY

Help Desk Analyst

Responsibilities:

• Monitored network performance with a web-based GUI called What’s Up Gold
• Provided front end and back end technical support for proprietary financial software and hardware
• Responsibilities included remotely troubleshooting POS peripherals such as: pin pads, receipt and workstation printers, cash drawers, automatic coin changers, UPC scanners, managers and terminals
• Familiar with SQL queries used to identify and resolve real time issues with communication between POS systems, gas dispensers, relay devices, and credit processing equipment.
• Proficient in troubleshooting LAN/WAN network failures
• Worked with vendors, developers, direct managers and directors to identify existing problems with internally developed software within a Microsoft environment
• Worked in conjunction with other store support staff to roll out new hardware and software

Confidential ; Louisville, KY

Broadband Technical Specialist Tier II

Responsibilities:

• Operated proprietary billing and ticketing software
• Familiar with proprietary Charter networking devices, and network management software
• Troubleshoot different desktop operating systems, SOHO routers, and DOCSIS modems
• Worked with external customers to resolve broadband television, internet, and telephone issues