Windows Phone Support/Test Engineer Resume Redmond, WA - Hire IT People

SUMMARY:

Dedicated and reliable systems administrator with solid experience of effective network administration. Dynamic and energetic professional with a record of excellence providing technical support for a range of Microsoft, Cisco and other networking solutions. Excels at identifying and implementing efficient and cost - effective solutions to enhance customer service. Lifelong learner with recent professional in digital forensics, network security and server management.
Systems Administration Network Security Digital Forensics Problem Solving Root Cause Analysis
Troubleshooting Technical Support Client Relations Communication Mentoring
Staff Supervision Team Leadership Marketing Business Development Recruiting & Hiring
Payroll Accounts Receivable Inventory Management Budgeting Systems Integration
Hardware & Software Support Configuration Management Risk Assessment
Exchange Mail Server IM Communications Web Conferencing Messaging SharePoint
Internet Information Server Microsoft Windows Server Office Communicator
Windows Mobile Live Meeting Power Shell DNS Router configuration Switch Configuration
OSPF ACLs EIGRP WAN Protocols ISA Server Troubleshooting Hardware
Install Active Directory DHCP Group Policies Client Services Cisco Networking Linux/Unix
VLAN Visio Basic 2007 MS Office

PROFESSIONAL EXPERIENCE:

Confidential, Redmond, WA

Windows Phone Support/Test Engineer

Responsibilities:

Desktop Test pass and Triaging test environment triage and follow up on Bug and failure resolutions and make sure they resolved correctly. Identifying and submitting bugs to Operations. Ensure the desktop machine which runs the test should have the latest heartbeat, and running smoothly. Dealing with customer’s request by System Center Service Manager and Email. T3 is our working platform and the automation test pass running platform. Monitored the T3 backend service/Server status and test pass status, phone devices status, the system health status/ RLD status etc. and investigate the issue root cause, escalate the issue to other team to push the fix ASAP.

Tools: Used: Win debugger, Product Studio, WTT

Confidential, Redmond, WA

Responsibilities:

Excellent problem solving skills with the ability to break issues down, look at them from different perspectives, determine root cause, collect data from various sources and determine a solution which meets or exceeds business needs. Ability to interpret and take action on complex analysis. Analytical thinking with a demonstrated talent for identifying, scrutinizing, improving, and streamlining complex work processes to maximize productivity. Performing an in-depth evaluation of potential fraud investigations and develops investigations that involve monetary losses, sensitive issues, meet criteria for referral to law enforcement, or the imposition of administrative actions.
Delivered technical advice, coaching and mentoring to colleagues to enable improvements to efficiency and customer service.
Successfully resolved a customer issue by assisting client to get his domain federated.
Promoted twice within one year.

Confidential, Bellevue, WA

Distributor

Responsibilities:

Devise and implement database to enable route mapping and payment collection for newspaper delivery to 500 customers.
Diagnosed, repaired and maintained hydraulic and pneumatic equipment and tracked inventory and costs.