IT Project | Support Manager Resume Alpharetta, GA - Hire IT People

SUMMARY:

Customer focused IT professional with extensive experience conducting numerous technology and facilities related projects and initiatives. Demonstrated success at fostering productive relationships with customers and employees at all levels of organization. Critical thinker that can balance needs of business with those of customers and vendors. Resilient and able to adapt to changes in environment, ensuring new processes are understood and acted upon. Self - directed with a strong work ethic and desire to add value wherever possible. Key attributes include:
Collaboration Customer Support Problem Resolution Project Management
Proficient in various software, hardware and voice systems: Microsoft Office Suite, Microsoft Project, Microsoft Visio, BMC Service Management, PC hardware repair, network printer support, network equipment installation, Avaya PBX administration, VoIP

PROFESSIONAL EXPERIENCE:

Confidential, Alpharetta, GA

IT Project | Support Manager

Responsibilities:

Supervised and participated in PC software, hardware, mobile device and voice system upgrade projects. Consistently met all due dates.
Partnered with CB Richard Ellis project managers as IT lead for corporate real estate office reconfigurations and moves.
Experienced at working with various project vendors, including: general contractors, data cabling, sound masking and furniture installers.
Created effective partnerships with leaders across multiple lines of business. Initiated meetings to discuss IT support and address questions or concerns.
Utilized solid written and verbal communication skills to relate appropriately with employees and vendors, adjusting method as necessary to promote understanding.
Strong knowledge of network, server, wireless, voice, print and critical facilities infrastructure.
Employed effective problem-solving skills to help team get through obstacles and efficiently handle large volume of escalated incidents.
Ensured field offices in territory were appropriately staffed to support daily IT activities. Key offices included Alpharetta, with a census of 900 and Knoxville, a high visibility call center.
Partnered with Critical Facilities group, assisting with coordination of work between their contractor staff and IT support staff in enterprise’s field offices. Acted as intermediary to discuss issues associated with vendor HVAC, UPS and generator maintenance activities.
Monitored daily operations to ensure assignments were being handled appropriately, with an emphasis on attention to detail and providing excellent customer service.
Analyzed report metrics to confirm targets were being met relative to current projects, problem tickets and IT asset management.

Confidential, Alpharetta, GA

Senior Information Systems Consultant

Responsibilities:

Provided strong customer service and support of company’s employees in Alpharetta, Birmingham and Data Center locations. Handled problem tickets, new hire setups, Virtual Machine administration, AV support and ad hoc technology requests.
Developed effective rapport with customers, which helped in meeting their expectations and generating positive feedback for IT team.

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It Project | Support Manager Resume

Alpharetta, GA

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