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It Project Manager Resume

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SUMMARY:

  • Exceptional project management and interpersonal skills combined with process, and program management experience. Detail and results oriented. Diversity Advocate. Team player
  • Process, Project, and Program Management
  • Agile/Waterfall and Full SDLC Experience
  • Banking and Point of Sale (POS) Experience related to Retail and Entertainment Industry
  • Project Management Professional (PMP) with over 15 Years of Experience; Managed Projects from $5K to $7 Million
  • Data Stewardship, Analysis, Reporting, Budgeting, and Presentations; Documentation (i.e. project plans, procedures, statements of work, technical/ docs, status reports/dashboards, issues lists, meeting notes)
  • Clarity and SAP; JIRA, Azure DevOps, and ServicePoint
  • Experienced in working in all types of work environments (i.e. Private and Public Sector, Large, Medium and Small Companies, and as an Employee and Consultant); New Implementations and Professional Services

WORK EXPERIENCE:

Confidential

IT Project Manager

Responsibilities:

  • Working on End of Life Phase 3 Project. Scheduled laptop replacement did not happen during Covid due to lack of laptop availability. The current project is to move devices to the Cloud and speed up the replacement in 2023.
  • Global Mobility project to ensure employees receive proper W2 Forms for tax purposes.
  • Desktop and Mobile App Development of base software and coordination with incorporating all tangent products offered by Fiserv (BillPay, SecureNow, TransferNow, Zelle, etc). Both new implementation and Professional Services experience.
  • Planning, executing and controlling all project management activities including scope management, requirements management, coordinating technical design and development teams, testing, communication management, issue/risk management, budget and resource management.
  • Own complete project life cycle from definition to completion including success.
  • Demonstrated an excellent ability to communicate, manage lead and influence teams that do not directly report to me.
  • Working with multi - national companies in numerous time zones in the US, Costa Rica, India, and New Zealand.
  • Use of Clarity for Project/Budget Tracking; JIRA and ServicePoint for Issue/Case tracking. Azure DevOps is newest system for tracking.
  • Provided leadership regarding PM processes and best practices to IT team members.
  • Planning, executing and controlling all project management activities including scope management, requirements management, coordinating technical design and development teams, testing, communication management, issue/risk management, budget and resource management.
  • Ensured information and operational issues concerning project status (schedules, deliverables, costs, risks, issues) passes to-and-from stake holders, project team, and executive management.
  • Monitor costs and project risks from all perspective and effectively communicate appropriately.
  • Own complete project life cycle from definition to completion including success.
  • Demonstrated an excellent ability to communicate, manage lead and influence teams that do not directly report to PM.
  • Successfully Program Managed delivery of 15 projects to retail customer since taking over the account. Oversaw two on-site implementations of software for new client
  • Experienced working with multi-national companies in numerous time zones and vendors.
  • US Scrum Lead and Design/Development/QA/Implementation/PM Leadership Team Member

Confidential

Project Manager

Responsibilities:

  • Managed numerous cross-divisional projects and project teams in collaboration with project leaders and managers; numerous presentations to S&R Senior Leadership Team, Officer Group, and Director/Manager Group.
  • Aided in SharePoint implementation for department. Leaded effort for team to implement Sharepoint as for PP&T Team. Led change management effort for implementation within PP&T.
  • Mail Management Project: Took hard-copy mail the department receives on a daily basis and created a method to scan and electronically deliver the mail to traveling examination staff. Full project life-cycle.
  • Started project to overhaul the way information is captured and presented to department senior leadership team (Management Information System “MIS”). Looked at what information is collected, method of delivery (electronic versus paper), timing of delivery, etc.
  • Managed creation of policies and procedures around process improvement for S&R for internal audit review. Played integral role in the creation of Project Management standards and tools (including the policies and procedures) for S&R.
  • Provides guidance and to others as needed; actively mentoring members of S&R regarding how to put a Project Plan together and manage projects.
  • Successfully completed bank mentoring program with VP in Information Technology. Accepted into the program after being with the bank only six months.
  • Active Diversity Advisory Council member.
  • Business Continuity Back-up for department.
  • Supported Lead Project Manager in planning and executing project to implement new budget software for the state of Virginia.
  • Managed internal Quality Assurance/Control Processes for all billable deliverables. Obtained approvals from the client of all contractual billable deliverables. Reconciled incoming revenue with expenses to ensure we could continue the project.
  • Created the Project Management Plan and all component documents; I was a driving force in the creation of substantive approaches for each of these.
  • Daily direct interactions with the client and partners.
  • Communications Lead. Created status reports, dashboards, decks, and notes. Communicated project status, risks, issues and changes to team members. Scheduled meetings, reviewed action items, and documented lessons learned sessions.
  • Managed the central document repository for the team (i.e. SharePoint)
  • Risk Management Lead. Conducted monthly risk reviews.
  • Mentored two individuals to successfully pass PMP Exam.

Confidential

Project Manager

Responsibilities:

  • Drove cross-functional Asset Management Team agenda to complete government agency asset reconciliation. Met deadlines by working with Data Analysts, Service Delivery Providers, External Vendors, the Virginia Information Technology Agency (“VITA”) and other State Agencies to create new service bills for the agencies.
  • Performed preliminary data analysis and worked with Data Analysts to finalize agency asset inventories.Performed analysis of Human Resource and Legal data and provided reports to legal and company senior management, including CEO, CFO, and other Senior Executives.
  • Managed creation of multiple applications to track, analyze, report and facilitate processes regarding Human Resource/Non-Compete information and Executive/Non-Executive Terminations in the Legal department. Led cross department project to transition technical support of legal department databases from contractor to internal IT resources, which resulted in an annual savings of $100,000 for the department. First Agile project in the company. Wrote project plans, requirements, procedures documentation, and manuals for applications.
  • Led PeopleSoft integration of Legal Processes and Programs.
  • Managed data entry clerk, department IT contractors, database records and Legal/HR records room.
  • Program Manager for Executive Termination Program for Legal department and Human Resources; part of the cross-functional team that created the program.
  • Process Manager for Non-Compete Program for Legal department; managed enforcement/waiver of non-compete clause process--100% compliance with the process over 4 years resulting in no unnecessary costs to the company; managed post-employment compliance, placement of employees on the agreement, auditing and reporting of payroll system, legal review of general employee population severance packages for accuracy reducing risk to the company.
  • Central point of contact for Subprime Credit Card Marketing and Analysis Project Management Organization (“PMO”). Functioned as a consultant in securing project resources for various department projects.
  • Coached four associates to pass aptitude tests so they could be promoted from Non-Exempt to Exempt Status employees.
  • Diversity Affinity Group Steering Committee Member that drove initiatives to raise the profile of the group and increase .
  • Business Continuity Lead for Team.

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