SR. IMAGING APPLICATIONS ANALYST Resume

SUMMARY:

Professional Senior Software Analyst with extensive experience implementing IT projects for users in all phases of software development life cycle. A leader by example, who enjoys sharing expertise and knowledge to find solutions in a team environment. Strong communicator and organizer with expert skill level in troubleshooting and problem solving.
Troubleshooting proficiency
Active Directory
PACS Systems
Interface Support (Core point & EPIC Bridges)
Windows Servers
Healthcare Systems
DICOM
Robotic Process Automation (UiPath)
Vast Technical Knowledge
Windows 7, 10
MS Office Proficiency
Systems Analysis
EPIC EMR
Medical Imaging

PROFESSIONAL EXPERIENCE:

Confidential

SR. IMAGING APPLICATIONS ANALYST

Responsibilities:

Implements and provides daily application support for over 45 apps including PACS and dictation systems.
Monitor, administer, and maintain software infrastructure and applications
Identifies organizational needs.
Performs routine system backups and upgrades.
Provides PACS workstations support, networking and Active Directory.
Maintains EPIC interface error work queue and Core point interface engine using HL7 messaging
Provides first line IT troubleshooting for all medical devices.
Using SQL server to store and maintain database.
Trains all end users on clinical applications and support systems for Radiology, Cardiology, Neurology, GI etc…
Responsible for automating repetitive processes through Robotic Process Automation (RPA).
Project managed and/or assisted in major implementation of new systems that resulted in improved patient care.

Confidential

TECHNICAL SUPPORT SPECIALIST

Responsibilities:

Diagnose hardware and software related problems.
Integral member of team that successfully completed the hospital’s multimedia IT implementation project.
Train new employees and explained protocols clearly and efficiently.
Research issues on various computer systems and databases to resolve complaints and answer inquiries.
Serve as operating system expert, providing technical support to entire organization.
Oversee the daily performance of computer systems, including Dell, HP, and Lenovo models.
Setup, test, and configure networked desktops, laptops, and printers.
Resolve technical issues for clients in person, on the phone, and through email.
Coordinate hardware and software repair processes with outside vendors.
Install motherboards, processors, RAM, and graphic cards.
Perform diagnostic tests and repair malfunctioning hardware and software.