SUMMARY:

• Technically sophisticated, versatile, and talented professional offering broad - based experience in information technology; interested in pursuing IT management, Citrix engineering, digital forensics. Armed with superior talents in directing successful IT departments and technical support programs by implementing effective strategies to optimize business processes, elevate efficiency, and improve quality. Empowering manager with expertise in leading, motivating, and coordinating technical teams to provide innovative technical solutions and ensure total customer satisfaction. Equipped with keen eye for detail and proven ability to multitask in competitive, challenging, and fast-paced environments.
• Digital Forensics Data Recovery Specialist
• Software and Hardware Installation and Maintenance
• Design &, Implement Citrix XenApp & XenDesktop
• Technical Support and Troubleshooting
• Administrate and Manage XenApp Servers & Desktops
• Continuous Performance and Process Improvement
• Vendor Contract Research, Execution and Maintenance
• Leadership,, and Team Building
• Superior Interpersonal and Presentation Skills
• Conflict Resolution and Decision-Making

PROFESSIONAL EXPERIENCE:

Confidential

Responsibilities:

• Beginning with only a single Novell Netware 4.10 Server I purchased and provisioned a new server farm, installed Windows NT 4.0 on both and migrated data from Novell to the new Windows environment
• Designed and implemented a CAT based star LAN replacing the thinnet / coax token ring
• Implemented a new Microsoft Exchange server farm, migrating all email from the Novell GroupWise email system
• Installed and integrated a RedHat Linux server running the SAMBA protocol to integrate with Windows as well as Apache web services to run the companies first web site that was built by our software development team.
• Developed a full Citrix solution to better server the needs of users working remotely
• As our company expanded to London and New York I designed and implemented the WAN system as well as beginning the process of co-locating several duplicate servers with replication to our off site data facility in downtown Chicago
• Instrumental in recovering, retrieving, and analyzing computer evidence for federal cases with the FBI
• Successfully conceived, realized and ran a computer consulting s- corp specialized in servicing professional clients
• Developed and created a full set of login scripts and MS GPO to match the changing network environment while continuing to maintain high network security levels
• Designed and implemented legally enforceable full security and end user IT policies, and subsequently trained users on the information
• Wrote and taught end-user classes for Office, Windows, and other backoffice applications
• I am responsible for architecting and implementing a a highly automated Citrix environment ranging from automated installations, maintenance and updates of Citrix servers, ICA clients, application packaging, delivery and testing
• The environment spanned over 20 office buildings and warehouses throughout America, with detailed plans to expand to Canada and South America
• Managed and maintained user environments from single server small offices to multi-thousand user/endpoint environments in industries including medical, financial, public utility, shipping and logistics, and manufacturing

Confidential

Responsibilities:

• Keep daily log of all times and tasks for management and budgeting purposes
• Server patching, management, maintenance manually and via Ivanti patch management
• Data recovery and access logging scaled to the needs of the client and/or regulatory agencies
• Citrix Xen run updates, research hot fixes, install patches, and perform profile maintenance
• Citrix XenApp and XenDesktop publish and test applications, check logs for software issues and any potential security anomalies
• Check dates on all service and maintenance contracts as well as pricing for new or updated network technology and topology as old contracts expire
• Discuss options and opportunities with clients and management to address short-term and long-term needs
• User support for all hardware, software and mobile devices as needed
• Utilize McAfee, Symantec, Cisco AMP, Webroot, TrenMicro, and MalwareBytes within various client’s environments
• Maintain database of all technology inventory and trouble ticket tracking
• Verify email and network server data backups for continuity and compliance for all clients
• Continuously examine technology needs as it relates to an ever-expanding hardware and Citrix environment and then present projection and budgetary reports to management of various concepts and solutions
• Create new user accounts with proper security access and email accounts and aliases as needed
• Manage changes and additions to GPO, DHCP, DNS, AD, and various software management applications
• Solid foundation using cloud-based solutions such as AWS, Google Cloud, and MS Azure
• Coordinating and resolving problems between competencies
• Configuring policies throughout the Citrix Xen farm for printers, printing, client mobile devices, etc.
• Complete Active Directory management and maintenance and integration into Citrix Xen and Group Policies
• Developing and implementing both simple and complex PowerShell scripts to carry out client requested tasks
• Audit and scan for server security and vulnerability and eliminating and issues or concerns through patch management

Confidential

Responsibilities:

• Expertly maintain and manage Toshiba PBX system, PC hardware, printers, laptops, touch pads, mobile devices, and digital phone system for seven offices situated in the United States; London, United Kingdom; and Switzerland
• Concept development, design, installation, repair, maintenance, and upgrades of both physical and virtual Citrix and XenApp, XenDesktop, Citrix Presentation Server, and multiple client versions including the newest Citrix Receiver in an enterprise environment spanning multiple countries
• Provide full research and implementation of full database of all technology and service tickets for the employees
• Backup all XenApp and Xenadesktop servers and developed, implemented a full Disaster Recovery protocol with access redundancy
• Exemplified proficiency in utilizing Windows Server NT 4.0 through MS Server 2019, Redhat and CentOS Linux servers
• Purchased and carried out virus scan integration and virus cleanup expertise on all computer hardware.
• Wrote and implemented compliance document in regards to the use of any mobile devices or external storage devices
• Facilitated to employees on Microsoft Office Suite 2003, 2007 and 2010; Windows XP, Vista, and 7; and users on proprietary trading platforms and back office systems
• Exhibited familiarity with Lotus Notes, QuickBooks, ACT, Kaseya, VMWare server and client, SnagIt screen capture software, Microsoft Office Suite, Adobe Acrobat Pro, and Windows and Macintosh operating systems
• Drove all efforts from concept to contract and from integration to testing of a full-battery backup system for the entire Barrington location, including emergency and disaster recovery solutions for local and remote offices
• Served as an integral contributor on federal search and seizures including on-site shutdown procedures, inventory and proper evidence handling and chain of custody procedures
• Experienced with Forensics software for data recovery and reporting (FTK, various Magnet tools, EnCase, and multiple mobile and computer password and data recovery software solutions
• Develop and provide instructional classes for end users to acclimate them to a Xen environment and corporate IT policies to help their comfort level and increase productivity of end-users.
• Global remote support of all Citrix enabled hardware and Windows servers for over 20 different clients/enterprise environments around the world
• In-depth knowledge in dealing with Windows Registry and File Systems
• Experience in administering Windows Terminal Server, Group Policy management and Active Directory environment
• Onsite installation of warehouse virtual environment systems and software
• Implemented and manage AppSense virtual environment application
• Manage and maintain user connections to the Citrix Web Interface and Store Front servers for both internal and external connections
• Expertise in using/administration of Citrix Xen suite (Access Management Console, Presentation Server consoles, Xen Studio, etc.)
• Fix the interoperability among different applications and setting the rules on profiles in Application Isolation Environment (AIE). Involved in troubleshooting functionality errors of the applications in isolation environment
• Hands on experience on Virtualization technology- VMware Workstation and vSphere, HyperV, vCloud, MS Azure, AWS, XenServer
• Performed server builds utilizing VMware, UCS, Citrix XenServer
• Fully implemented redundant Netscaler appliances in the DMZ of the data center
• Resolved various issues such as Windows Policies, Application licensing through RDP, Net - meeting. Coordinating with Vendors regarding production issues & solving problems
• Regularly attend Webinars and various informational presentations to assist in my job and gain knowledge of new and current technologies
• Thoroughly Document step-by-step process used throughout all processes, concepts and troubleshooting
• Founded and owned a computer consulting firm with 10 employees and 50 professional clients (doctors, dentists, lawyers)
• Vide President of Information Technology reporting to CEO and managed 20 employees