IT Technician & TRAINER Resume Information Technology Specialist - Hire IT People

SUMMARY:

Logical Programmer skilled at application development, testing, and optimization. Excels at coordinating ground - up planning, programming, and implementation for core modules.
Maintains strong object-oriented and software architecture fundamentals.

PROFESSIONAL EXPERIENCE:

Information Technology Specialist

Confidential

Responsibilities:

Maintain and troubleshoot systems that support the Army’s logistics and classified data. Build firewalls that can withstand any cyberattack and the programs that Guard Soldiers rely on to accomplish their mission.
Perform maintenance on networks, hardware and software.
Help others learn to use networks and software.

General Worker

Confidential

Responsibilities:

I performed multiple manual tasks in a seafood production facility preparing product to meet specifications. Duties include cutting, cleaning and packaging products.
Monitored work areas for cleanliness and functionality and removed obstacles for safety.
Performed cleaning duties, including wiping tables and equipment, sweeping and refillingstock.
Kept restaurant lobby, front counter, drive-thru, kitchen, and restrooms neat and clean throughout shift.
Packed all fast-food products in approved containers, cups, and bags.
Prepared quality products while maintaining portion control and presentation within servicegoal times.
Demonstrated proper food safety practices by accurately completing a quality controlchecklist.

IT Technician & TRAINER

Confidential

Responsibilities:

Responded to assistance requests from users and directed individuals through basic troubleshooting tasks.
Monitored ongoing service requests to verify timely and satisfactory completion, supporting exceptional satisfaction ratings.
Performed troubleshooting on networking and connectivity issues to restore connections and network access.
Trained newly hired top talent to fill key positions and maximize productivity.
Developed and coordinated to help individuals learn company policies and procedures and job tasks.
Identified areas of concern uncovered during sessions and suggested methods to reduce risk.
Trained newly hired top talent to fill key positions and maximize productivity.
Developed and coordinated to help individuals learn company policies and procedures and job tasks.
Identified areas of concern uncovered during sessions and suggested methods to reduce risk.

Banking Customer Service Representative

Confidential

Responsibilities:

Displayed strong telephone etiquette, effectively handling difficult calls.
Answered questions and informed customers of current sales and promotions.
Handled client inquiries with exceptional professionalism and enthusiasm.
De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
Technical support to Internet banking users and the HSBC app, solving blocking problemspassword change, user registration, and faults in general.

IT SUPPORT

Confidential

Responsibilities:

Assisted customers with various types of technical issues via email, live chat, and telephone.
Reviewed support cases for technical and troubleshooting accuracy and identified needed process improvements.
Managed customer system updates, informing clients of all installation progress stages.
Set up new desktop systems and configured

Retention Customer Service Representative

Confidential

Responsibilities:

De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
Educated customers on special pricing opportunities and company offerings.
Documented conversations with customers to track requests, problems and solutions.
Fielded customer complaints and queries, fast-tracking them for problem resolution.
I performed an analysis of Telcel's business phone lines to lower costs to companies to retain those who had attempted to migrate to another company.

Warehouse Helper

Confidential

Responsibilities:

Wrapped items, placed in boxes, and added proper labeling to prepare for shipment.
Prioritized and organized tasks to efficiently accomplish service goals.
Performed scheduled inventory counts and supply audits.
Coordinated inventory, stocking, and ordering.