SUMMARY:

• Expert IT support and project management professional with over 15 years’ experience in providing successful IT solutions in federal and corporate sectors. Working knowledge of federal IT standards and current support solutions. Able to systemize technical projects, identify appropriate products and services, develop and implement project plans and administer resources toward solutions that fit the needs of the agency.

TECHNICAL SKILLS:

• Project Management
• SharePoint 2010
• SharePoint 2013
• Information Security
• IT Security Management
• Java
• Microsoft Project 2003
• Microsoft Visio
• Microsoft Access
• Unix
• SCCM
• Active Directory
• Disaster Recovery
• HTML
• Percussion WCM
• Exchange Server
• MS Office 2013
• Microsoft Windows 2000 Server
• Microsoft TCP/IP
• HIPAA
• Leadership
• Six Sigma
• Sun Solaris (Telecom Backups)
• Remedy
• HP Service Manager
• Banner Service Manager
• Jira Service Desk
• Magic Helpdesk

PROFESSIONAL EXPERIENCE:

Confidential, Atlanta, GA

IT/Infrastructure Project Manager

Responsibilities:

• Responsible for medium and large scale $3.5 million infrastructure projects; (software, hardware, networking, and domain migrations) in an Agile/Waterfall environment.
• Develop and implement project plans to meet team objectives and integrate project activities. Develop and support product release plans.
• Present project plan to c - level executive, shareholders, and product groups (customers)
• Schedule and lead team meetings and functions
• Created power point documentation for presentation
• Created and maintained Excel spreadsheet for data updates
• Work closely w/ IS Director, IS Engineers (SME) and PMO to meet customer needs and reach milestones
• Serve as the liaison between product development and information services groups
• Project scoping & proposal development. Develop and implement product release plans and administer project resources and project closure
• Manage and consolidate demand requests from the businesses in relation to IS services in general and infrastructure activity in particular.
• Escalation liaison for IS infrastructure support issues.
• Schedule, track and manage end to end assignments.
• Deliver projects / reaching milestone on time with a high success rate
• Status reporting, Issues & Risk management

Confidential -Atlanta, GA

Web Content Management (WCMS) / Project Manager

Responsibilities:

• Develop case analysis for assigned (IT) projects, programs, or tasking such as determining new tools for the agency.
• Develop and implement project plans to meet team objectives and integrate project activities.
• Administer project resources
• Identify project documentation requirements for WCMS support and FAQs.
• Develop and support product release plans.
• Collaborate with system developers and engineers to resolve WCMS support requests.
• Manage, develop, and administer the WCMS Support and FAQs SharePoint site.
• Manage, develop, and administer SharePoint discussion board for use by WCMS content mangers and system users.
• Coordinate all phases of web content management system customer support.
• Develop, maintain, and evaluate the Agency’s web sites for federal (508) compliance.
• Support WCMS end-user for basic and advanced topics.
• Conduct quality assurance and control checks to ensure that graphics, visual presentations are developed and created using modules and elements within the CDC.gov template standard.
• Provide expertise and assistance to system users for developing, managing, and evaluating highly visible graphics, web pages, publications, and databases.
• Technical support on web development and web migration projects and tasks

Confidential, Alpharetta, GA

Sr. Network Engineer/IT Project Manager

Responsibilities:

• IT Project Manager for medium to large scale projects; software, hardware, networking, and domain migrations.
• Develop and implement project plans to meet team objectives and integrate project activities.
• Develop and implement product release plans and administer project resources,
• Identified project documentation requirements including: best practices and policies for installing, configuring, maintaining, and troubleshooting end user workstation hardware, software, and peripheral devices.
• Identified project documentation needs for computer software and hardware and databases within IT and other business departments where applicable.
• Provided and development for helpdesk support team on troubleshooting and resolving escalated issues while provided extraordinary customer service.
• Maintained and supported all aspects of the wide and local area network and corporate data communications.
• Provided leadership, support and assistance to network technicians as needed in network issues.
• Analyze network subsystems and related issues. Diagnosed and troubleshoot local and wide area network-related issues.
• Investigate system and application problems to identify the root cause of the problem and determine possible resolutions
• SharePoint Administrative lead on SharePoint2010 server; created and edited user accounts
• Developed and adhered to standard desktop policies and procedures in a mixed operating system environment
• Led documentation effort during migration project, working with team members to share and contribute ideas and solutions for shared products and services.
• Created and edited existing OU’s in Active Directory to work in conjunction with GPO’s
• Image and reimage desktops/laptops via SCCM for Win 7 deployment
• Developed software distribution packaging via SCCM for software deployment and patch management

Confidential, Atlanta, GA

Lead - Information Technology Specialist

Responsibilities:

• Maintained integrity of information systems to ensure policies, procedures and guidelines are administered appropriately.
• Project manager for PC systems rollouts to CDC Employees in Atlanta. Supervise and train employees on help desk systems, PC provisioning, and PC setups to support a 1200 local and remote LAN/WAN network.
• Responsible for project plans, schedules, and task coordination at the Confidential /Information Technology Office through the use of Microsoft Word, Microsoft Power Point, Microsoft Visio, Microsoft Excel and Microsoft Access
• Maintained asset inventory of Hardware and Software
• Served as the liaison between users and the CDC Information Technology office. Responsible for development of policies and procedures to ensure the user and network equipment and peripherals were always met.