SUMMARY

• A seasoned mainframe Systems Administrator with document management system expertise with the Enterprise Output Solution (EOS) product from Rogers Software Development that houses all corporate production data from all sectors of the company.
• Analysis and trouble shooting of online and archiving processes to ensure an uninterrupted and efficient process as the company's needs continually evolve.

TECHNICAL SKILLS

MVS: Multiple Virtual Storage

TSO/ISPF: Time Share Option

DFSMSrmm: Removable Media Manager For Tape Files

SDSF: System Display and Search Facility

JES: Job Entry System

Microsoft Office Suite including: Word, Excel, Outlook, PowerPoint, Visio

PROFESSIONAL EXPERIENCE

Confidential, FL

Systems Administrator

Responsibilities:

• Assisted Tech Support in diagnosing print data system problems with the new remote print center.
• Reduced corporate wide report printing by 20%.
• Documented and trouble shot issues during the disaster recovery testing.
• Trained and mentored lower level technical resources.
• Maintained 99.9% EOS system availability.
• Taught end users on how to use the EOS system.
• Integrated outside companies into newly created partitions of the EOS product.
• Migrated all microfiche output to EOS.
• Migrated all CD output to EOS.
• Migrated all data from the AXCIS report management product into EOS then retired the AXCIS product. -
• Migrated the EOS archived data from the 3490E tapes to the newer high-density 9840D tapes to meet the reduced footprint requirements of the new data center.
• Collaborated closely with Internal Audit and Computer Security to insure that all security and HIPPA requirements are continually maintained.
• Encrypted data files being sent out of house.
• Served as a liaison between the business community and the IT organization in order to provide technical solutions to meet user needs.
• Participated in the weekly change meeting with representatives from all departments with pending system changes.
• Reviewed pending changes and evaluated the level of risk, scheduling conflicts and impacts to meet service level agreements.
• Approved, denied or rescheduled pending changes.
• Coordinated and tracked changes to assure there were no missed service level agreements.
• Performed quality assurance review of updates and installation documentation.
• Consistently adhered to the formal change and problem management process that supported the business objectives.
• Communicates and educates others about new standards and procedures.
• Installed, supported, maintained and troubleshot issues in development/test and production environments.
• Consulted with production support on abends and system changes.
• Analyzed business partner's operations to understand their strengths and weaknesses to determine opportunities to automate processes and functions.
• Translated high-level business requirements into functional specifications for the IT organization and managed changes to such specifications.
• Contributed to the body of knowledge by adding solutions and other information that would be useful to others.
• Coordinated the testing of applications, systems, processes and procedures, hardware and/or software changes.
• Trained internal customers on changes, new systems and new procedures.
• Analyzed a change of events and applied technical knowledge by following established procedures and/or detailed specifications.
• Installed, supported, maintained and troubleshot issues in development/test/production environments.
• Facilitated and partnered with a business and other IT staff to facilitate a systematic process for capturing detailed business functional and technical requirements.
• Served as, but not limited to, the analyst, designer, developer, tester, and implementation project manager for projects whose scope and duration range from small to large.
• Anticipated risk and opportunities to business and professional relationships and initiates actions to build trust and credibility.
• Identified, articulated and provided solutions to address challenges which will impact successful implementation of change.
• Created analytical framework to monitor and address unique/complex situations in anticipation of future trends, events, or risk.
• Expanded or modified the system to serve new purposes or improves workflow.
• Developed, documented and revised system design procedures, test procedures, and quality standards.
• Provided staff and users with assistance solving computer related problems, such as malfunctions and program problems.
• Reviewed and analyzed computer printouts and performance indicators to locate code problems, and correct errors by correcting codes.
• Consulted with management to ensure agreement on system principles.
• Conferred with clients regarding the nature of the information processing or computation needs a computer program is to address.
• Read manuals, periodicals, and technical reports to learn how to develop programs that meet staff and user requirements.

Confidential

Field Service Hardware Technician

Responsibilities:

• Installed, serviced and repaired computer claims processing systems in hospitals and doctors’ offices in Florida.
• Supported desktop software and hardware products and problem solving/troubleshooting.
• Trained end users on how to use the computer claims processing system.
• Created a preventive maintenance schedule for the Texas Instrument hardware used in the field for the computer claims processing system to improve the customer satisfaction.
• Updated knowledge and skills to keep up with rapid advancements in computer technology.
• Test and verified hardware and support peripherals to ensure that they meet specifications and requirements, by recording and analyzing test data.
• Monitored functioning of equipment and make necessary modifications to ensure system operates in conformance with specifications.
• Analyzed information to determine, recommend, and plan layout, including type of computers and peripheral equipment modifications.
• Analyzed user needs and recommend appropriate hardware.
• Answered user inquiries regarding computer software or hardware operation to resolve problems.
• Entered commands and observe system functioning to verify correct operations and detect errors.
• Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software.
• Installed and perform minor repairs to hardware, software, or peripheral equipment, following design or installation specifications.
• Maintained records of daily data communication transactions, problems and remedial actions taken, or installation activities.
• Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.
• Referred major hardware or software problems or defective products to vendors or technicians for service.
• Progressed through multiple positions in and around the mainframe data center developing expertise in the data flow of the batch cycles.
• Entered commands, using computer terminal, and activate controls on computer and peripheral equipment to integrate and operate equipment.
• Monitored the system for equipment failure or errors in performance.
• Responded to program error messages by finding and correcting problems or terminating the program.
• Notified supervisor or computer maintenance technicians of equipment malfunctions.
• Answered telephone calls to assist computer users encountering problems.
• Recorded information such as computer operating time, problems that occurred, and actions taken.
• Performed needed re-runs or re-starts of applications or job streams.
• Operated spreadsheet programs and other types of software to load and manipulate data and to produce reports.
• Helped programmers and systems analysts test and debug new programs.
• Retrieved, separated and sorted program output as needed, and send data to specified users.