Senior Systems Network Engineer Resume
New York, NY
SUMMARY
- Highly skilled and accomplished IT Manager and Systems Engineer with a track record of success on projects including infrastructure expansion, Active Directory/Exchange and 365 migrations, management of Enterprise server environments, data/voice wiring renovations/migrations, and VOIP engineering.
- Strategic Planning
- Goal Setting/KPIs
- Project Management
- Change/Transformation Management
- User Requirements
- Cross - Functional Communication
- Consensus Building
- Value-Added Services
- Process Improvements
- Continuous Quality Improvement
TECHNICAL SKILLS
Desktop, OS & Apps: Windows 10/11/2008R2/2012R2/2016/2019 Active Directory; Exchange 2010, 2013, 2016; Microsoft Office 365 Suite; VMware; Linux; Websense; MSSQL LiteSpeed; Arcserve; Paragon; Symantec Backup Exec NetBackup; COMM Vault; Rapid Recovery; NetSuite; CyberArk.
Endpoint Protection: Symantec; McAfee, ESET, VM Carbon Black.
Incident Management Applications: Web Helpdesk; Remedy; Helpdesk Pro; ServiceNow; Magic; Track It; Zendesk; OTRS; Cherwell, Datto Autotask.
Management: OpenView; Dell Footlight; vROPs; Symantec Altiris; MOM; SCOM; Open Manage; RVTools; Meraki console Kaseya.
Deployment & Patching: WDS; WSUS; PDQ
Cloud: 365
CRM: ACT & Salesforce
Network: Cisco/Meraki/Sophos MX & HP ProCurve Switches; Routers; Firewalls.
Voice: Analog; Digital & VoIP Cisco/Avaya/Siemens/Mitel PBXs Hosted/On-Premises; In Contact.
PROFESSIONAL EXPERIENCE
Confidential, Mamaroneck, NY
LEAD TECHNICAL ENGINEER
Responsibilities:
- Managed the daily operations of all the company computers systems.
- Installed, configured, and managed all the company’s customers endpoints.
- Installed the Firewalls and Switches to the company’s customers.
- Responsible for an effective disaster recovery and business continuity.
- Evaluated new costumers’ IT needs.
Confidential, College Point, NY
IT MANAGER
Responsibilities:
- Oversaw all the data operations for the main office and at the remote offices.
- Managed the daily operations of all the company servers, computers, VOIP, surveillance systems and mobile devices.
- Administer all the domains operations, users request and other projects.
- Support, administration, and maintenance of the finance systems servers.
- Responsible for an effective disaster recovery and business continuity.
- Maintained an accurate and up to date equipment information of inventory, equipment acquisition, service contracts, and software licenses.
Confidential, Brooklyn, NY
IT DIRECTOR/INFRASTRUCTURE ENGINEER
Responsibilities:
- Responsible for all information technology operations in a 24/7/365 environment and all equipment/software purchases for the Autogroup with seven remote locations in New York State and Florida.
- Renewed, set-up the network infrastructure of existing and new dealership location.
- Supervised the Exchange 2016, Office 365 environment.
- Managed and approved the dealership’s IT budget and all the services accounts.
- Align IT solutions with broader strategic objectives.
- Used project management skills to take ideas from concept to successful implementation.
- Facilitated cross-functional communication with business units to build consensus and support for shared goals.
Confidential, Yonkers, NY
ASSISTANT DIRECTOR OF INFORMATION TECHNOLOGY
Responsibilities:
- Implemented a help desk solution to support 1,800 users with a very highly motivated team of Engineers on a 24/7/365 casino operation, supporting the backup office network and gaming floor networks.
- Configured and administered AD PCI compliance mixed domain environment of Windows 2003/2008R2/Exchange 2007/2010, implemented/supported VMware with 300 VDI/RDS desktops.
- Administered all system management tools, Open View, SCOM and deployment packages/patches SCCM and WSUS for workstation and production servers.
- Researched, procured, and installed all domain infrastructure devices.
- Oversaw disaster recovery and business continuity in a storage-area-network (SANs HP Lefthand iSCI physical, virtual appliances and Hitachi storage fiber channel) environment.
- Performed systems capacity planning to monitor trends and ensure that systems can oversee new and long-term growth.
- Established project goals, milestones, and due dates.
- Used performance metrics/real-time project tracking to take an initiative-taking versus reactive response to risks and opportunities and as a baseline for continuous improvement.
- Shared ownership and accountability with business units for goal attainment.
- Streamlined and re-engineered workflows and processes to maximize team productivity.
- Built close working partnerships with business units.
Confidential, New York, NY
SENIOR SYSTEMS NETWORK ENGINEER
Responsibilities:
- Designed and implemented the Windows AD, Exchange, Citrix, Websense server environments, and the new Cisco Call Manager phone system.
- Managed 360 project lifecycle, taking ideas from concept to successful implementation.
- Planned and managed all data projects for renovations and new company locations.