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Systems Analyst Resume Profile

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Bellerose, NY

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SUMMARY:

Highly motivated technology professional, experienced to perform technical support. Creative and self-motivated with innovative ideas and concepts for increasing the transference of learning from the classroom to the job and in motivating employees

PROFESSIONAL EXPERIENCE:

Systems Analyst

  • Break/Fix all aspects of hardware desktops, laptops, tablets and peripherals
  • Troubleshooting software issues at local and remote sites in.
  • Troubleshooting network connectivity issues via line command tools.
  • Perform workstation and laptop setups, deployments, training, and retrievals onsite and remotely
  • Installed Microsoft suite on clients computers, configured and added new accounts, profiles in
  • Outlook.
  • Administer new hire technology needs, including active directory setup of login ID, email WebEx
  • Recommends and / or performs upgrades on systems to ensure longevity
  • Orders computer supplies
  • Assists in maintaining LAN/WAN records and, as appropriate, telephone systems cable

Desktop Support consultant

  • Responsible for guiding the T echnical Support team members
  • Hired, motivated, developed and retained quality personnel by creating and maintaining positive work environment.
  • Collaborated and consulted with end users regarding new technologies and deployment strategies to ensure their ever-changing requirements and priorities were being met.
  • Supervised the day to day Technical Support operations. This includes working with clients to determine support needs, scheduling, coverage support, interviewing potential help desk candidates, working with subcontractors, performance reviews of the help desk staff, etc.
  • Managed the developed support procedures, related documentation, and training of Technical Support team members in the use and support of new products and systems
  • Operate effectively with little or no supervision, experienced with team-building exercises. Skilled in managing difficult people.
  • Worked with staff and end-users to assure accurate definition of technical requirements, job scopes, staffing needs and fulfillment of stipulated projects

Desktop Support Engineer

  • Ability to build excellent and friendly relationships with all employees, willingness to learn new systems, and skills, configured proxy Server settings in IE
  • Monitored data backups of Exchange users and database utilizing Symantec Backup Exec
  • Managed and supported users accounts on Blackberry enterprise server
  • Managed servers via Cisco VPN server software
  • Managed ongoing monitoring and alerting utilizing Hyperic software
  • Configured local and network Hewlett Packard printers with JetDirect Network cards.
  • Recovered data from non-operable systems, optimized windows operating system by removing Spyware and Adware
  • Supervised and maintained hardware and software utilizing BMC Remedy software.
  • applications loading, installation, troubleshooting, maintenance, diagnostics and repair
  • Assisted users with specific hardware and software difficulties
  • Managed Trend OfficeScan Client-Server Suite
  • Maintained discovery all IT assets, software License harvesting in BMC Remedy

Desktop Analyst

  • Managed a distributed workforce to accomplish enterprise goals, respond to problems, and proactively scope the Desktop Infrastructure for the future
  • Developed and provide system usage statistics, monitoring approach and tuning
  • Implemented and troubleshoot systems to ensure functional and business objectives are met
  • Documented and maintained a comprehensive technical library of system configurations and supporting documentation
  • Regularly monitored incidents, status, and speed of resolution of enquiries and problems is proactive in devising improvements and recommending changes to systems, products, or services
  • Oversight of the sourcing contract and establishment of metrics to ensure a high level of customer satisfaction

Systems Analyst

  • Worked with users to analyze current business processes and procedures to help identify gaps and areas for process improvement
  • Analyzed business requests and be able to make technology needs and requirement assessments to meet the strategic direction of the organization
  • Acted as the liaison for the business segments during project development lifecycle
  • Contributed in Windows XP Deployment Project by employing charting and data Collection tools
  • Helped developed subsequent phases of SDLC by completing preliminary investigation
  • Worked with IT management and other managers to define, refine, implement and enforce SLAs service-level agreements for support within the organization

COMPUTER SKILLS:

  • Windows 7, Vista, XP, and 2003 Server, MS Exchange Server, Blackberry Enterprise Server.
  • MS Office 2010 Suite, MS Outlook, MS Project, Norton Internet Security, Acronis 2010
  • Symantec Ghost Cast Server , Cisco VPN, Oracle Virtual Box, Fedora 15

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