SUMMARY

• Systems Engineer with 8 years of experience in Windows Administration, Configuration Management, VMware, Citrix Virtual Apps and Desktops, Azure AD, Virtual machines, Azure storage and Cloud Implementations.

TECHNICAL SKILLS

• Windows Server 2008, 2012 R2, 2016, 2019
• VMware ESXi
• VSphere and vROps
• Citrix Virtual Apps and Desktops
• Microsoft Azure Hybrid cloud computing
• Server Monitoring Setup
• SQL Server
• Patch Management
• Microsoft PowerShell Automation
• Exceptional Troubleshooter
• Automation with scripting
• Process Improvement
• SCCM Engineer
• Microsoft IIS
• DHCP reservations and DNS
• Globalscape EFT Administration (SFTP)
• Hybrid Office 365 Administration

PROFESSIONAL EXPERIENCE

Systems Engineer

Confidential, Irvine, CA

Responsibilities:

• Managed Citrix Desktop as service (DaaS) for 10000 onshore and international users in 3 datacenters including on - premises and Microsoft Azure cloud.
• Managed 8 plus master images supporting 20 Delivery Groups.
• Manage Citrix Delivery groups, update VDI master disks, user access in Citrix Studio and Citrix policies.
• Migrated Citrix on-premises control plane to Citrix Cloud control plane.
• Administered Citrix Storefront and Advanced Delivery Controller (ADC) appliances for HA configuration in Hybrid.
• Designed and build 900 dedicated Citrix virtual machines in Azure Cloud to support international (offshore) software development activities.
• Build out MECM (SCCM) environment for patch management of dedicated VDI machines.
• User logon performance optimizations and user profile management (Citrix UPM) optimizations to improve user experience and optimize infrastructure storage utilization. (Google Chrome, MS Teams, Zoom, Office, etc.)
• Windows Defender, Citrix UPM and master image optimizations fine tuning application performance.
• Designed scripts to automate user profile migrations between Datacenters according to demand.
• Migrated VDI security suite from Cylance to Microsoft Azure ATP (Advanced Threat Protection) with best practices for VDI.
• Perform installation, configuration, and maintenance of Windows Servers and applications in a completely virtualized (VMWare and Microsoft Azure Cloud) environment (e.g., patching, backup/restore, etc.)
• Hands on experience with Azure stack (Azure Monitoring, Azure storage, Virtual machines, Resource Groups, Azure AD, etc.)
• Infrastructure monitoring and reporting using Logic monitor, VMware vROps and Dynatrace.
• Infrastructure backup configuration using Rubrik to cloud.
• Patch management of 1500 plus servers.
• VMware ESX, ESXi, and VSphere 6.7 environments with vCenter Management, Cisco UCS, Consolidated Backup, DRS and HA.
• ESXi and ESX, guest OS installation, setting up of VM priorities, Cloning, Snapshots, assist with capacity planning, analysis, and monitoring
• Microsoft Hybrid Active Directory and Group Policy creation and management.
• Office 365 Hybrid environment administration and troubleshooting. (Exchange Mailboxes, Shared Mailboxes, Distribution groups, Compliance and Security, Policies, Teams administration, etc.)
• Migrated Outlook archive (PST) files for 6000 users from network shared home drives to Office 365 mailbox, saving infrastructure storage and providing users access to their archive files from anywhere.
• Enterprise SFTP (managed file transfer) administration using Globalscape EFT.
• Experience with SQL servers.
• Network share management and administration.

Endpoint Engineer

Confidential, Irvine, CA

Responsibilities:

• Managed Citrix base images using VMware and keep the images updated to comply with security compliance levels.
• Manage Citrix Delivery groups, update VDI master disks, user access in Citrix Studio and Citrix policies.
• SCCM Administrator responsible for Patch management, Windows Deployment, Application deployments, Task Sequence and troubleshoot any SCCM related issue.
• SCCM SQL server upgrade to 2017 and configured database maintenance.
• WSUS maintenance.
• Implemented SCCM Azure Cloud Management Gateway to manage devices when outside of the company network.
• Office 365 Pro Plus migration from office 2013 and 2016 to provide more features of office 365 integration to end users, and configured servicing channels to keep application up to date and test changes prior to production roll out.
• Utilized SolarWinds to monitor health of Citrix and SCCM environments and respond to any alerts.
• Provide L3 support for Service Desk and Technical Services.
• Maintain written knowledge bases about enterprise systems & integrations in Service Now.

IT Operations Engineer / Systems Administrator

Confidential, Santa Ana, CA

Responsibilities:

• Supported all Windows Servers (900+ total)
• Developed automation scripts using PowerShell
• Troubleshooting of VMware ESXi environment
• Support multi farm Citrix XenApp & XenDesktop environment
• Support Citrix Xen Servers.
• Dell Compellent, HP 3Par and Pure Storage monitoring.
• Responded to customer support tickets and escalations related to servers and core enterprise applications,
• SCCM Administrator responsible for Patch management, Windows Deployment, Applications deployments and troubleshoot any SCCM related issue.
• Printer Server Management and DHCP reservations.
• Developed new processes and documentation following best practices
• Monitor & support enterprise systems technology stack (application, database, middleware, infrastructure, cloud) for performance and uptime.
• Major Incident Management: drives incident resolution, coordinates and owns responses to issues and outages with enterprise systems, and makes proactive process
• Coordinates & communicates with internal technical groups, business partners, and vendors to provide support and escalations for technical incidents
• Perform installation, configuration, and maintenance of Windows Servers and applications in a completely virtualized (VMWare) environment (e.g., patching, backup/restore, etc.)
• Maintain written knowledge bases about enterprise systems & integrations
• Microsoft SQL server process monitoring and troubleshooting.
• LogicMonitor alert setup for infrastructure server and Tier 1 applications.
• Escalation support for Helpdesk L2 team.
• Supported Active Directory policy creation/management
• Office 365 Administrator.
• Provide direct support for IT security team with their applications and servers (Cylance, Carbon Black, Netskope, Rapid 7, etc.)
• Cisco Identity Service Engine (ISE) & Anyconnect VPN
• IPAM and Citrix NetScaler management
• Globalscape SFTP server and service administration which was used for managing file transfer.