System Analyst Resume
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OBJECTIVE:
- Seeking for a position wif immense scope for both organizational and personal growth in the field of System Administration on both VMWare and Windows platform through my knowledge, education, experience, and certifications.
SUMMARY
- Over 11+ years of Canadian and Indian experience in System Administration, architecture and design on both VMWare and Windows platform wif exposure to Microsoft Azure and Nutanix platform.
- Expertise in ESXi 6, 6.5 and 6.7 host builds
- Expertise in configuring ESXi clusters, enabling HA and DRS.
- Configured automation level in DRS and Host resource availability in HA
- Experience in performing Vmotion and Svmotion as per the client requirement
- Configured Vswitch and port groups for Vmotion and managing Virtual machines
- Created datastores to provide disks for VMs
- Patching ESXi host through host update manager and upgraded ESXi from 6 to 6.5 to 6.7
- P2V using standalone converter
- Installing patches on ESXi using Update manager
- Troubleshooting networking issues through ping, telnet, Ipconfig and packet tracer.
- Experience in security using SonicWALL and Cisco Meraki
- Experience in performing tuning, root cause analysis for server crash and performance issues
- Expertise in using and managing ticketing tools like Remedy, JIRA and ServiceNow.
- Implementing best practices/processes for the IT operations
- Trained in the ITSM procedureof designing, delivering, managing and ITIL procedure of selection, planning, delivery, maintenance, and overall lifecycle of IT services.
- Worked in all mainstream areas of production, troubleshooting, implementation, deployment, and migration wif adherence to the industry best practices for the IT operations
- Self - motivated person wif a positive attitude, willingness to learn, acceptance of challenges and skilled in understanding client requirements.
PROFESSIONAL EXPERIENCE
System Analyst
Confidential
Responsibilities:
- Expertise in ESXi 5, 5.x host builds
- Expertise in configuring ESXi clusters, enabling HA and DRS.
- Configured automation level in DRS and Host resource availability in HA
- Experience in performing Vmotion and Svmotion as per the client requirement
- Configured Vswitch and port groups for Vmotion and managing Virtual machines
- Created datastores to provide disks for VMs
- Patching ESXi host through host update manager and upgraded ESXi from 5 to 5.1 to 5.5
- Built new VMs through templates and OS images
- Performed VMware tools upgrade and component upgrades
- Performed VM cloning per the request
- Taken snapshots, reverted and deleted per the requirement
- Enabling Fault tolerance on VMs
- Performance tuning on VMs through OS level
- Providing RCAs
- Enabling Fault tolerance on VMs
- Performance tuning on VMs through OS level
- Installing patches on ESXi using Update manager
Systems Engineer
Confidential
Responsibilities:
- Windows Server Infrastructure support including server provisioning and administration
- Installing, configuring, maintaining and troubleshooting DNS and DHCP
- Creating & managing users, groups and policies in AD for win 2003, 2008 and 2012
- Monitoring of Virtual machines and VSXi sever through VCenter
- Checking CPU and memory statuses of all VMs using Vsphere client
- Remote support for locations across North America, South America, Europe and Africa
- Share and NTFS permissions for file located in file servers
- Administration. Monitoring and troubleshooting of LAN
- Configuring and troubleshooting print servers and scanners over the network
- Installing important security, OS and application software related patches
- Strong Analyzing system logs and identifying potential issues wif server systems
- Root cause analysis process for problem leading to strategic solution
- Coordinate wif business stake holders to get downtime and to plan and schedule hardware changes/upgrades
- Analyzing incident, change and problem tickets and providing status on weekly status call
- Proactively communicate wif management about major issues
- Handled the tasks of maintaining & monitoring wif Verizon and NAP data center facilities
- Worked on incident management, change management and service request raised by customer and monitoring system alerts
- Administrating & maintaining Go Daddy account hosting servers, domains, SSL’s & security
- Complete administration & maintenance of security, backup & phone systems
- Administrator for Cisco Meraki’s (Network) configuration, deployment, security and maintenance globally developing and updating PCI policies.
System Support Engineer
Confidential
Responsibilities:
- Complete B2B support for the entire infrastructure of multiple businesses outsourced to Confidential
- Experience monitoring and maintaining server 2003 and server 2008
- Responsible for user account creation, access and security in active directory
- Working knowledge of Incident Management, broadcasting & Change Request
- Monitoring logs and alerts, performance and H/W troubleshooting servers
- Controlled reboot of server for hardware repair/replace as per compliance
- Managing Wintel server on VMWare infrastructure
- Creating, managing and migrating VMs, updating VMWare tools based on service request
- Troubleshooting failover cluster related issues using cluster logs
- Performing security health check of windows servers and other compliance
- Controlled shutdown and restart of services and dependencies
- Responsible for file and data migration between file servers
- Responsible for AD roaming profile and user home drive migrations
- Monitoring, troubleshooting and providing access to citrix based applications
- Monitoring backup using Symantec endpoint backup tool
Technical Support Representative
Confidential
Responsibilities:
- Provided technical support for Belkin routers, ISPs like AT&T, Bulldog and British Telecom
- Experience troubleshooting desktops, laptops, TCP/IP, WLAN, firewalls, WEP/WPA security
- Experience in router, security, frequency and USB Dongles configuration
- Performer of the month for over 4 times in a team of over 500+ employees
- Implemented SLA report generation which halped save the company a fortune
- As a Subject Matter Expert trained employee wif new technologies brought into business
- Events Squad Team, Student Association, George Brown Colege
- Secretary, South Asian Student Association, George Brown Colege
- Tax filing Volunteer, Canadian Revenue Agency (CRA) Mar 2011
References available upon request