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System Analyst Resume

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OBJECTIVE:

  • Seeking for a position wif immense scope for both organizational and personal growth in the field of System Administration on both VMWare and Windows platform through my knowledge, education, experience, and certifications.

SUMMARY

  • Over 11+ years of Canadian and Indian experience in System Administration, architecture and design on both VMWare and Windows platform wif exposure to Microsoft Azure and Nutanix platform.
  • Expertise in ESXi 6, 6.5 and 6.7 host builds
  • Expertise in configuring ESXi clusters, enabling HA and DRS.
  • Configured automation level in DRS and Host resource availability in HA
  • Experience in performing Vmotion and Svmotion as per the client requirement
  • Configured Vswitch and port groups for Vmotion and managing Virtual machines
  • Created datastores to provide disks for VMs
  • Patching ESXi host through host update manager and upgraded ESXi from 6 to 6.5 to 6.7
  • P2V using standalone converter
  • Installing patches on ESXi using Update manager
  • Troubleshooting networking issues through ping, telnet, Ipconfig and packet tracer.
  • Experience in security using SonicWALL and Cisco Meraki
  • Experience in performing tuning, root cause analysis for server crash and performance issues
  • Expertise in using and managing ticketing tools like Remedy, JIRA and ServiceNow.
  • Implementing best practices/processes for the IT operations
  • Trained in the ITSM procedureof designing, delivering, managing and ITIL procedure of selection, planning, delivery, maintenance, and overall lifecycle of IT services.
  • Worked in all mainstream areas of production, troubleshooting, implementation, deployment, and migration wif adherence to the industry best practices for the IT operations
  • Self - motivated person wif a positive attitude, willingness to learn, acceptance of challenges and skilled in understanding client requirements.

PROFESSIONAL EXPERIENCE

System Analyst

Confidential

Responsibilities:

  • Expertise in ESXi 5, 5.x host builds
  • Expertise in configuring ESXi clusters, enabling HA and DRS.
  • Configured automation level in DRS and Host resource availability in HA
  • Experience in performing Vmotion and Svmotion as per the client requirement
  • Configured Vswitch and port groups for Vmotion and managing Virtual machines
  • Created datastores to provide disks for VMs
  • Patching ESXi host through host update manager and upgraded ESXi from 5 to 5.1 to 5.5
  • Built new VMs through templates and OS images
  • Performed VMware tools upgrade and component upgrades
  • Performed VM cloning per the request
  • Taken snapshots, reverted and deleted per the requirement
  • Enabling Fault tolerance on VMs
  • Performance tuning on VMs through OS level
  • Providing RCAs
  • Enabling Fault tolerance on VMs
  • Performance tuning on VMs through OS level
  • Installing patches on ESXi using Update manager

Systems Engineer

Confidential

Responsibilities:

  • Windows Server Infrastructure support including server provisioning and administration
  • Installing, configuring, maintaining and troubleshooting DNS and DHCP
  • Creating & managing users, groups and policies in AD for win 2003, 2008 and 2012
  • Monitoring of Virtual machines and VSXi sever through VCenter
  • Checking CPU and memory statuses of all VMs using Vsphere client
  • Remote support for locations across North America, South America, Europe and Africa
  • Share and NTFS permissions for file located in file servers
  • Administration. Monitoring and troubleshooting of LAN
  • Configuring and troubleshooting print servers and scanners over the network
  • Installing important security, OS and application software related patches
  • Strong Analyzing system logs and identifying potential issues wif server systems
  • Root cause analysis process for problem leading to strategic solution
  • Coordinate wif business stake holders to get downtime and to plan and schedule hardware changes/upgrades
  • Analyzing incident, change and problem tickets and providing status on weekly status call
  • Proactively communicate wif management about major issues
  • Handled the tasks of maintaining & monitoring wif Verizon and NAP data center facilities
  • Worked on incident management, change management and service request raised by customer and monitoring system alerts
  • Administrating & maintaining Go Daddy account hosting servers, domains, SSL’s & security
  • Complete administration & maintenance of security, backup & phone systems
  • Administrator for Cisco Meraki’s (Network) configuration, deployment, security and maintenance globally developing and updating PCI policies.

System Support Engineer

Confidential

Responsibilities:

  • Complete B2B support for the entire infrastructure of multiple businesses outsourced to Confidential
  • Experience monitoring and maintaining server 2003 and server 2008
  • Responsible for user account creation, access and security in active directory
  • Working knowledge of Incident Management, broadcasting & Change Request
  • Monitoring logs and alerts, performance and H/W troubleshooting servers
  • Controlled reboot of server for hardware repair/replace as per compliance
  • Managing Wintel server on VMWare infrastructure
  • Creating, managing and migrating VMs, updating VMWare tools based on service request
  • Troubleshooting failover cluster related issues using cluster logs
  • Performing security health check of windows servers and other compliance
  • Controlled shutdown and restart of services and dependencies
  • Responsible for file and data migration between file servers
  • Responsible for AD roaming profile and user home drive migrations
  • Monitoring, troubleshooting and providing access to citrix based applications
  • Monitoring backup using Symantec endpoint backup tool

Technical Support Representative

Confidential

Responsibilities:

  • Provided technical support for Belkin routers, ISPs like AT&T, Bulldog and British Telecom
  • Experience troubleshooting desktops, laptops, TCP/IP, WLAN, firewalls, WEP/WPA security
  • Experience in router, security, frequency and USB Dongles configuration
  • Performer of the month for over 4 times in a team of over 500+ employees
  • Implemented SLA report generation which halped save the company a fortune
  • As a Subject Matter Expert trained employee wif new technologies brought into business
  • Events Squad Team, Student Association, George Brown Colege
  • Secretary, South Asian Student Association, George Brown Colege
  • Tax filing Volunteer, Canadian Revenue Agency (CRA) Mar 2011

References available upon request

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