IT Administrator Resume Profile,NY - Hire IT People

Career Focus:

Information Technology, Technical Writing, Educational Technology, Security

Experience Summary:

After a 15 year Government Career, transitioned into the private sector before Sequestration and Budget Issues permanently erased development potential. Currently working for global manufacturing technology company.
Lifelong geek with a passion for all things related to IT. If it's broken, I can fix it. If they don't know how to do it, I can train them. If you need it written down, I'll write the book on it.

Professional Experience

IT Administrator Confidential

Provided Level 1-3 IT Support to 100 User Network, on-site and remote. Administered ticket portal with 400 support tickets per month.
Supported Active Directory, Server 2008, Exchange, AS400, SAP ByDesign ERP. Oversight of Hardware Software Vendors, Purchasing Experience, Tech Research, Disk Imaging. Administrator and Creator of all MS Sharepoint Team Sites. Forecasting and Strategic Planning for future company needs.
Conducted training sessions, technical writing, authored SOPs, security protocols, user guides. Supported VOIP Phones, Sonicwall, Antivirus, TCP/IP, Printers, Mobile Devices, Security and Camera systems, etc.

Aviation Safety Assistant Confidential

Computer systems specialist, providing break/fix tech support to 30 user network, and Standard Client testing, deployment, and support across a 40,000 user agency. Equally skilled in hardware and software.
Developed training courses and presentations for new software deployments, Safety Management Systems, and train-the-trainer courseware. Designed and administered statistical tracking databases, Sharepoint Team Sites, and internal audits on all processes. Technical Writing at all levels.
Assisted in the performance of investigations related to aviation safety, and possible violations of 14 CFR. Performed interviews with airman, and creation of detailed investigation packages.

Aviation Support Clerk Confidential

Processed Enforcement Violation Packages, seeking the suspension of pilot certificates, civil penalties, and other fines and violations against civilian and aviation companies.
Provided oversight and training of Administrative and Inspector Staff, to ensure compliance with documented office procedure. Responded to Congressional Inquiries, Committee Investigations, Technical Writing, etc.

Computer Skills

25 Years Experience with all versions of Windows, MS Office, and all Mobile Technology Platforms Android, iOS, Blackberry. Active Directory, Exchange, AS400, Ticketing Portals, Imaging Software, MS Sharepoint, Sonicwall, Access, Visio. Adept at Hardware replacements, motherboards, power supplies, RAM HD, etc. Slowly working towards A and A Network Certifications while continuing to save the world, one computer at a time.

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It Administrator Resume Profile

NY

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