Infrastructure Analyst Resume Sunnyvale, CA - Hire IT People

SUMMARY

Enthusiastic Infrastructure Analyst eager to contribute to team success through hard work, attention to detail and excellent organizational skills.
Clear understanding of Cloud architectural and training in Cloud Platform.
Motivated to learn, grow and excel in Cloud Architecture to seek and maintain full - time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

AREAS OF EXPERTISE

PROFESSIONAL EXPERIENCE

Infrastructure Analyst

Confidential, Sunnyvale, CA

Responsibilities:

Communicated and explained business requirements to team members to understand and implement functional demands.
Collaborated with upper management to drive strategy and implement new processes.
Analyzed existing systems and databases and recommended enhancements to solve business needs
Troubleshot incidents reported by end-users to schedule system changes and identify permanent solutions.
Oversaw document development across project workstreams to create internal control statements per compliance and regulatory standards.
Collaborated with team members to achieve target results.
Identified issues, analyzed information and provided solutions to problems.
Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.

Independent Contractor

Confidential, San Diego, CA

Responsibilities:

Planned optimal routes to deliver multiple orders per trip and achieve strong performance ratings.
Kept delivery vehicle clean and neat to maintain company's professional reputation.
Stayed in constant communication with dispatching team to quickly respond to delivery updates.
Verified orders prior to completing deliveries to avoid customer complaints.
Drove continuously during shifts, meet deadlines and achieved high customer satisfaction ratings.
Met promised delivery times consistently by using GPS software to spot and avoid traffic delays.
Documented mileage, deliveries, pickups, customer issues and damages.
Maintained consistent on-time delivery record with 100% of orders arriving ahead of schedule.

Desktop Support Specialist

Confidential, Indianapolis, IN

Responsibilities:

Identified negative hardware performance trends and common issues afflicting systems, reporting findings for remediation.
Collaborated with business partners and internal stakeholders to optimize scheduling of repair and upgrade jobs, minimizing resource availability disruptions.
Deployed devices across multiple facilities, connecting hardware to central network hubs for multi-site interconnectivity.
Obtained and evaluated information about new systems, peripherals and software technology.
Broke down and evaluated user problems, using test scripts, personal expertise and probing questions.
Rolled out software updates and applied server patches to thwart threats from penetrating networks.
Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
Managed end-user accounts and permissions, overseeing correct provisioning of access rights in accordance with security best practices and company policies.
Enhanced helpdesk ticketing system, resulting in 70% reduction in support call turnaround time.