Database Administration - SaaS Systems Analyst Resume Dallas, TX - Hire IT People

SUMMARY

Talented leader offering superb abilities in training and mentoring employees, interpersonal communication skills, administrative oversight and continuous improvement.

AREAS OF EXPERTISE

PROFESSIONAL EXPERIENCE

Confidential - Dallas, TX

Database Administration - SaaS Systems Analyst

Responsibilities:

Led IT Customer Support Desk staff’s Service Desk training of key IT software to support customers.
Developed production of instructional materials for IT training.
Mobile app experience with tablet buildout.
Achieved resolutions by testing issues in the training database environment.
Experienced in documenting and communicating software defects.
Maintained up-to-date product knowledge and understanding of support and engineering processes to effectively identify and communicate customer escalations, bugs, and other product requests.
Enhanced team performance and maximize customer satisfaction by strategically managing calls.
Implemented process improvements to drive efficiency and productivity.
Devised metrics to measure organization’s success in delivering excellent customer service.
Created positive end-user behaviors, increased productivity utilization of ServiceNow and technical assets.
Supported and researched problem resolution within area of expertise.
Effectively implemented a root cause solution for each reported incident.
Documented, escalated where necessary and performed quality assurance checks on all Service Now incidents.
Provided end user support, technical advice, guidance, and training to end users using hardware and software programs related to Confidential.

Confidential - Irving, TX

Referral Coordinator

Responsibilities:

Administered and supported physician’s facilities.
Tracked incoming physician referrals by urgency and worked them accordingly in compliance with an established timeline.
Scheduled medical and diagnostic appointments for patients.
Provided daily physician reports for pending appointments.
Scanned all pertinent patient/demographic records into patient charts.
Engaged physicians and patients with appointment status.
Monitored upcoming schedules to streamline and optimize daily appointments.

Confidential - Fort Worth, TX

Office Coordinator

Responsibilities:

Initial implementation of Confidential in uploading patient medical records from paper to EMR format.
Utilized computer system Confidential for patient medical records and scheduling purposes.
Acted as liaison between patients and staff related to patient schedules.
Managed all aspects of the patient/client intake process in Confidential .
Administered, verified, and maintained new, current, and termed employee status