TECHNICAL EXPERIENCE

Experienced in technical support, application development and user training. System Administration experience with various versions of UNIX AIX, HP-UX, SUSE and RHEL Linux, Solaris BMC Patrol BMC Performance Manager and other operating systems and monitoring applications.

Confidential

Contractor

• Managed a project to upgrade BMC Patrol Agents on over 3000 AIX, Solaris and Linux RHEL servers.
• Coordinated upgrades with affected teams according to Change Management policy.
• Investigated application installation failures on new RHEL release determined RHEL 6 security and configuration settings needed to allow successful application installation.
• Investigated issue where application failed to start on testing servers determined that the non-standard build did not set the LD LIBRARY PATH variable properly providing the correct LD LIBRARY PATH allowed the application to function properly.
• Developed UNIX scripts to automate frequently performed maintenance operations.

Confidential

Monitoring/System Administration Contractor

• Primary monitoring Administrator for a 700 server infrastructure supporting Blue Cross Blue Shield plans and members across the US. Supported monitoring requirements of UNIX AIX, Solaris and Linux , Windows, Database and Application administrators.
• Upgraded monitoring infrastructure components to current versions
• Created scripts to streamline monitoring agent installation for new server builds.
• Investigated application failures on newly installed RHEL 5.10 systems determined that the Network Security group revoked access to /tmp to improve security, which also prevented certain applications from functioning.
• Investigated issue where application failed to start on RHEL servers determined that the Network Security group removed shared libraries from the standard installation to improve security, identified the required shared libraries and had them reinstated in the standard build.

Confidential

Service Assurance Service Automation Support Analyst

• Column Technologies is the largest BMC Software Business Service Management BSM Certified Partner, adding value to BMC solutions and providing support services to corporate customers. As a member of Front Line Support, I provided solutions to address the questions of subscribing customers.
• Responded to e-mail and telephone support inquiries from internal and external customers. Provided Level 2 support for the following BMC products: ADDM Atrium Discovery and Dependency Mapping , Business Objects XI bundled with BMC Analytics for BSM , BladeLogic Suite Server Automation, Client Automation/Marimba, Network Automation, Database Automation , Patrol Agent monitoring and Portal Agent-less monitoring.
• Created test environments to reproduce customer issues and verify product defects for presentation to the manufacturer.
• Documented steps to reproduce failures and to guide customers in implementing workarounds or resolutions. The documentation for failures and the associated workarounds or resolutions were added to a Knowledge Base.
• Acted as liaison between customer and manufacturer for defect submission and resolution.
• Guided customers through installation, upgrade and product usage steps. Directed customers to the pertinent documentation as appropriate.

Confidential

Manager

• Project management and implementation of Service Delivery/Availability Management best practices using the ITIL framework at financial services and government agencies.
• Performed a gap analysis of monitoring tools and compared against tools requested for the next budget year. Nearly 1M in unnecessary spending was removed from the budget.
• Directed a staff of analysts to produce Configuration Management, Disaster Recovery and Data Center Operations deliverables documents for a government agency. Even with an aggressive schedule, was able to meet document submission deadlines to avoid contractually specified liquidated damages.
• Orchestrated Readiness Acceptance Tests to demonstrate to the client our capabilities for implementing system and network monitoring for Availability Management.
• Instructor in a formal, classroom setting providing training and mentoring to lower career-level employees.
• Managed data center migration of several applications in support of data center relocation projects. Successfully reconstituted the applications within the established outage window.
• Availability Management Team Lead and Subject Matter Expert for BMC Patrol server and application monitoring software for a 234 server SAP installation at The Department of Defense.
• Developed custom Patrol solutions in PSL to ensure Windows and UNIX server availability.
• Maintained a license inventory for BMC products to ensure client's compliance with software licensing requirements and to reduce costs by identifying licenses no longer needed. Over 250K per year was saved by retiring or reassigning otherwise unused software licenses.
• Assistant Infrastructure Operations Manager over a team of UNIX, Windows, SAN, CONTROL-M, REMEDY and Patrol administrators. Received a promotion and several monetary commendations from project executives for team leadership during the manager's absence.
• Employment ended under terms of the US Consulting Workforce Voluntary Separation Program .
• Technical Training
• ADDM 8.1 - BMC Certified ADDM Administrator
• BMC ProactiveNet Performance Management 8.0
• BMC Atrium CMDB 7.5
• BMC Remedy AR System 7.5 Foundation - BMC Certified AR System Administrator
• BMC BladeLogic 7.x
• BMC Configuration Automation for Clients Marimba 7.x
• Veritas/Symantec i3 Application Performance Management software
• Sun Enterprise 10000 training E10K ES-400
• BMC Performance Manager Patrol Developer for Unix
• EMC Technical Training for New Systems Engineers
• Solaris 2.6 Network Administration SA-380
• Solaris 2.6 System Administration II SA-286
• Sun Volume Manager with SPARCstorage Array SA-345
• Sun Systems Fault Analysis Workshop ST-350