Application support Engineer Resume Houston, TX - Hire IT People

SUMMARY

Having 7 years of experience supporting Enterprise applications in the Microsoft platform. Involved in different phases of Software Development Life Cycle, have an extensive knowledge on .NET Development, SQL, PowerBI, DevOps and Microsoft Azure.
Lead a support team of onsite and offshore support engineers to support Enterprise level applications
Identified patterns of repeating issues, escalated to the Development team, and wrote scripts to have a quick turnaround time for the issue
Wrote complex SQL code and stored procedures utilized by applications, ETL and reports
Develop and implement standard reporting using advanced SQL to manipulate large datasets
Identify, analyze, and interpret trends or patterns in complex data sets
Designed and developed complex dashboards, reports, Power BI dashboards, and visualizations
Provide daily support for reporting systems, which includes maintenance and enhancements to reporting systems as well as responding to assigned tickets, troubleshooting and final resolution
Experience in working with Cloud technologies such as Azure.
Experience in building CI/CD Pipelines in Microsoft Azure DevOps
Good knowledge on functional, regression, integration, memory leak testing.
Good analytical and communication skills and ability to work independently with minimal supervision and a dynamic team lead who is consistently motivated toward success and completion of project

TECHNICAL SKILLS

Programming Languages: C#, Microsoft .NET

Databases: SQL Server, Oracle

Scripting Languages: PowerShell, Python

Reporting: SSRS, PowerBI

Cloud Platform: Microsoft Azure

PROFESSIONAL EXPERIENCE

Confidential

Application support Engineer

Responsibilities:

Expert in troubleshooting application issues developed in Angular, C#, .NET Core
Leveraged browser - based debugging tools to identify issues and provided support to the end users
Detailed technical write ups on the way the issue was resolved so it would be easier for the offshore team to leverage the notes and resolve issues faster
Provided technical documentation on the issues to the Development team in Azure DevOps so the team can clearly understand the issues and resolve it in future developments
Acted as a business analyst to gather needs for support tools development
Team building to bridge the gaps between onsite and offshore resources
Helped setup builds and CI CD pipelines.

Confidential, Houston, TX

QA Analyst / Support

Responsibilities:

As an only onsite QA Lead, my responsibilities included
Analyzed Business processes and functional requirements with the Product owners and was involved in documenting best test strategy plans for the application.
As part of the Agile methodology implementation, took part in day to day assessment of the Business requirements, test design inspections, test plan and case creation.
Created smoke and comprehensive test suites in Microsoft Test Manager and linked them to the automated tests using their respective dlls.
Used implicit wait and explicit waits which ever suits to the test case.
Published websites on the remote servers using IIS to have the latest code tested manually as soon as the developers check in.
Reported bugs and tracked them in the Team foundation Server until they are fixed and closed.
Configured Continuous Integration tool Team City to run the unit tests, Integration tests and Functional tests as part of every check in by the developers

Environment: .NET, Agile, Manual Test

Confidential, Woodcliff Lake, NJ

Application Support Engineer

Responsibilities:

As a Support engineer, worked with Auditors and Partners to resolve the issues in the eAudit application
Worked with offshore and onsite support
Developed scripts in SQL to resolve the issues much faster
Received recognition several times from the leads for closing maximum tickets
Worked very closely with the global support team to escalate issues and gather enough information for a quick turnaround time
Participated in team meets and escalated issues to the leadership
Worked on small utilities to help resolve the issues faster
Received recognition from partners and auditors for quick resolution of issues
Prepared detailed status reports and update the status to the business and technical teams during weekly review meetings.
Prepared reports on defects and conducted defect meetings with the development team.

Environment: C#, SQL, BMC Remedy.