Senior Analyst Resume Senior Analyst Albany, GA - Hire IT People

SUMMARY

Systems Support | Technical Trainer | Developer | Application Support | Network Specialist | Senior Analyst Dedicated IT professional with history of meeting company goals utilizing consistent and organized practices.
Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Organized and dependable; successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

TECHNICAL SKILLS

OPERATING SYSTEMS: MICROSOFT Windows (98, 2000, XP, VISTA, 7, 8, 8.1, 10) and Linux, Windows Server R2

SOFTWARE: Microsoft Office Suite, Adobe Suite, Open - Source Software, i.e. can utilize and navigate any software product; boxed or developed

HARDWARE: Cisco Products, Barracuda, Dell, HP, Ad Tran, Towers, Laptops, Servers, Devices, etc…

NETWORKING: LAN, WAN, VLAN, TCP/IP, Ethernet, DHCP, VPN, VMware, Windows Server, and administration

PROGRAMMING: C, C++, C#, Java, JavaScript, Visual Basic, HTML5, CSS3, MVC, XML, ASP.NET, VB.Net, SQL, MySQL, Database Administration development, design, management, SQL, MySQL, ODB, RDB

PROFESSIONAL EXPERIENCE

Senior Analyst

Confidential - Albany, GA

Responsibilities:

Troubleshoot repair and resolve all users PC, software, network, and phone issues
Windows 10 migration/upgrades
CCM\SCCM troubleshooting configuration and repair
Pc and device reimaging
Raid configurations, creation, troubleshooting
Ticketing systems
Taught new team members correct procedures for all areas of operations.
Set positive example for team members by providing high-quality, efficient service.
Coordinated workshops for employees to better understand company mission, streamlining daily activities and aligning worker and company priorities.
Analyzed company training methods and made adjustments to rectify issues, increase efficiency and exceed training goals, resulting in Successful, high preforming employees.
Customer Service Excellence
Desk-side, remote, phone, and email support
Analysis and Advanced Troubleshooting
Backfill and load balance for engagement success
Exceptional multitasking skills

Confidential, Detroit, MI

Responsibilities:

Develop networks for a family company and several friends
Develop website for family company
Troubleshoot systems for friends and family
Developing applications for tracking and monitoring internet usage
Install hardware and software into systems and train users on those systems
Analyze system issues and develop solutions
User experience: taught several people how to use a variety of products and then reported issues and solutions to the developers of the applications and software
Completed projects within global team on a weekly basis for SDLC and application development for over 4 years while attending University
Team leader, trainer, mentor
Customer Service

Confidential - Troy, MI

Analyst

Responsibilities:

Services/ Caretech (3 month contracts), Assist users with phone and remote support of Caretech systems
Resolved users issues with software and applications
Discovered root causes of problems and identified appropriate solutions

Confidential - Pontiac, MI

Global Operations Center Analyst

Responsibilities:

Monitor and analyze events
React/ respond to Business Critical issues
Document actions and distribute data
Set up BC meetings, notifications, and processes
Utilize SharePoint, tools, and applications
Identify and process BC instances and resolve

Confidential - Livonia, MI

Helpdesk Coordinator

Responsibilities:

Call center environment
Remotely troubleshooting and diagnosing customer systems
Hardware, applications and parables
Work closely with third party vendors
Work quickly and efficiently to resolve customer issues
Frontline break/fix support for pharmacists, pharmacies and healthcare providers

Confidential - Detroit, MI

IT Support Specialist

Responsibilities:

Work quickly and efficiently to resolve all user issues
Support IT Ticket systems all levels of incidents
Setup and design new Network infrastructure for now and to support future growth
Analyze Network and threats
Setup of new users and computers
Set security standards and regulations
Administrator of IT and related functions
Develop and track database in real time
Server Maintenance front and back end
Application manager
Much more

Confidential - MI

Executive Administrative Assistant

Responsibilities:

Created and managed company website
Transform paper filing into electronic filing; create data forms and applications for company use
Multitask daily responsibilities including IT, Communications, HR, Billing, Mail, Customer
Service, Data manipulation, Updating database, managing database, SQL Queries, troubleshoot: equipment, server, network, systems, PC's and devices, etc…
Install and update systems, software, applications
Administration: Network, database, policies, employees, and benefits
Sensitive security information
Develop and complete projects as requested before deadlines and under budget.

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Senior Analyst Resume

Senior Analyst Albany, GA

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