Network Operations Center Technician Resume

SUMMARY

I’m an experienced & seasoned Network Technician with a demonstrated history of providing network & infrastructure support through multiple industries.
Those industries include Transit and Casino in a wide range of multiple areas & capacities such as generalized technical support, routing & switching technologies, designing, configurating & maintaining network infrastructures.
I currently hold a CCNA certification and also have an Associate’s Degree in Networking Technology.

TECHNICAL SKILLS

Networking Technologies & Platforms: Troubleshooting, Technical Support, Cisco Technologies, Printers, TCP/IP, Network Administration, VPN, Nexus Switching, Alcatel Lucent Edge Switches, Cisco ASR, Cisco ASA, Cisco ISE, Windows & MAC Platforms, Routing & Switching Protocols

Languages: PowerShell, JavaScript, Ansible, Linux, Unix

PROFESSIONAL EXPERIENCE

Network Operations Center Technician

Confidential

Responsibilities:

Troubleshoot and monitor DAS ROU link failures using DMS
Accommodate Confidential client’s network with 5G service and support
Create JIRA tickets for documentation and escalation of projects and issues
Troubleshoot and support network configuration to access points, network switches, routers, and firewalls
Configure and troubleshoot Westell switches, catalyst and nexus switches, and ASA firewalls
Manage Purchase requisitions for inventory devices that support clientele needs
Provide support for maintenance and communicate with vendors for service improvements and support

Field Service Network Technician II

Confidential

Responsibilities:

Network Support for 5500 casino floor gaming machines, NYC video lottery kiosks, video lottery terminals, configuring port security.
Troubleshoot, maintain & configure Cisco Switches on the Catalyst and Nexus platforms
Monitor Temperature in Server room.
Monitor Distribution Switches issues and disconnects.
Installing, troubleshooting and maintaining network peripherals, PCs, printers and servers.
Troubleshooting server network and peripheral issues; ensuring seamless network connectivity.
Diagnosing and resolving mechanical, hardware, software and systems failures on network devices.
Installing and upgrading systems with virus protection software, spyware and firewall
Ensuring seamless operation of Self Redemption Kiosks, vending machines and ATM machines.
Maintaining detailed knowledge of LAN, MAN and WAN deployment and functionality.
Complete all hard and complex Move, Add Change (MAC) requests within the defined service levels
Overseeing stellar levels of customer and technical assistance, providing tier II support to casino staff and answering support calls and Salesforce tickets.
Imaging PCs using Ghost, Symantec and Acronis.

Help Desk analyst

Confidential

Responsibilities:

Provide end user support via telephone/onsite for hardware and software.
Provide training for entry level technicians.
Responsible for reviewing weekly technical reports of entry level technicians.

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