TECHNICAL SKILLS

• CentOS
• VM ware
• Microsoft Office Suite
• Red Hat Linux
• Active Directory
• MacAfee/Norton
• Xubuntu
• JIRA
• TCP/IP
• Windows Server 2003/2008
• ServiceNow
• Networking
• Windows XP/7/10
• Remedy

PROFESSIONAL EXPERIENCE

Senior Windows/Linux System Administrator

Confidential, Hanover MD

Responsibilities:

• Configure, image, and deploy Dell Servers running Redhat & Xubuntu Linux into new enclaves.
• Provided desk side and phone support (reach enclave and transfer data) for over 600 customers which resulted in high computer uptime and high customer productivity.
• Provided Tier 1 and Tier 2 support for both Windows and Linux server environments.
• Troubleshoot, analyze, and resolve computer problems related to both hardware and software.
• Deploy new Dell Servers and installed customer applications, which enables the customer to perform their job function on updated equipment which leads to higher work output.
• Performed daily system monitoring, verifying the integrity and availability of all hardware, server resources, and reviewing system and application logs.
• Provided server maintenance and installation, desktop deployment and maintenance, and end user support.
• Managed and created Active Directory accounts, network shares, and printing services.
• Performed daily backup operations, ensuring all required file systems and system data are successfully backed up to the appropriate media.
• Responsible for applying security updates and IAVA patches on servers, desktops, and laptops.

Senior Windows/Linux System Administrator

Confidential, Chantilly VA

Responsibilities:

• Installed Windows 10 and Xubuntu Workstations.
• Rack and stacked servers.
• Provided onsite desktop support and also user remote desktop to help users and install software.
• Responded to telephone calls, email, requests for technical support; and document, track and monitor problems to ensure a timely resolution.
• Managed and tracked tickets through Service now and JIRA.
• Managed Hardware Inventory for the organization.
• Reset Passwords for users in Active Directory.
• Created Accounts for users.

Windows System Administrator

Confidential, Hanover MD

Responsibilities:

• Proactive and works directly with the customer to resolve technical issues relating to the local area network (LAN), Lotus Notes, hardware, Microsoft Office Suite (Excel, PowerPoint, Word, Outlook), and/or other component specific applications.
• Installed Windows 10 workstations.
• Kept inventory of hardware and software.
• Worked closely with team members to ensure customers' concerns and projects were resolved in a timely manner and stayed abreast of and participated in upcoming changes to various systems.

Hardware Engineer

Confidential, Ft. Meade MD

Responsibilities:

• Tested working models and prototypes with computer simulations.
• Checked hardware and software performance in collaboration with engineering staff.
• Designed hardware and components for CPU integrated circuits and microprocessors.
• Ensured accordance of all equipment with specifications.
• Documented hardware development specifications and kept peripheral records.
• Set up Cisco Routers and configured severs to them.
• Tested working models and prototypes with computer simulations.
• Maintained hardware design and acceptance documentation.
• Tested computer system components assemblies and subsystems to ensure compliance with design requirements.
• Install Software and updates on servers.
• Rack and stack servers for shipment.
• Provided technical support as required.

Windows/Linux Server Administrator

Confidential, Fort Meade MD

Responsibilities:

• Ensured that all server hardware, operating systems, software, and procedures aligned with organizational standards and strategic business plan.
• Revamped NetBackup schedule and upgraded multiple Oracle servers. Optimized system availability (averaging 99.95% uptime) and equipped company with scalable systems to support business growth.
• Increased team productivity and automated repetitive tasks by using batch files, PowerShell, VBScript and WMI.
• Acted as escalation point for troubleshooting advanced network/systems issues; consistently earned 100% issue - resolution scores by providing excellent service to internal and external customers.
• Directed the implementation and performance tuning of Windows 2008 Server environment for client’s global operations. Delivered a major improvement over old VPN system that catapulted productivity of remote sales force.
• Maintained Virtual Machines and keep them up and running. The VM’s had sensitive material on them.

Linux System Administrator

Confidential, Fort Meade MD

Responsibilities:

• Provided administrative support for Linux/RHEL/Centos and Windows systems.
• Maintained, deployed, implemented, upgraded, monitored, diagnosed, troubleshoot, and resolved complex issues for all project/lab IT hardware, software, and operating systems.
• Performed site surveys outlining requirements and planning for all infrastructure related tasks and operations.
• Collaborated with server engineering, desktop engineering, active directory, centrify, and software teams. to ensure workstations remain online, operational, and compliant with standards.

System Administrator

Confidential, Tysons Corner VA

Responsibilities:

• Managed systems configuration and maintenance, problem troubleshooting, system and network security with Cyber Trust, scripting applications and program management, network monitoring and performance tuning, planning, and directing upgrades and testing operations to ensure optimum system functionality.
• Responded to inquiries and requests for assistance with the organization's computer systems. Provided advice to assist users as well as coordinated with other Teams to resolve problems if necessary.
• Worked directly with customers to resolve technical issues relating to the local area network (LAN), Lotus Notes, hardware, Microsoft Office Suite (Excel, PowerPoint, Word, Outlook), and/or other component specific applications.

System Administrator

Confidential, Fort Meade MD

Responsibilities:

• Operate master consoles to monitor the performance of computer systems and networks, and to coordinate computer network access and use.
• Monitored network performance to determine whether adjustments needed to be made, and to determine where changes would need to be made in the future
• Gathered data pertaining to customer needs, and use the information to identify, predict, interpret, and evaluate system and network requirements
• Responded to inquiries and requests for assistance with the organization's computer systems identified problems, troubleshot, and provided advice to assist users as well as coordinate with other areas to resolve problems if necessary

System Administrator

Confidential, Fort Meade MD

Responsibilities:

• Upgraded, configured, and installed computer hardware and software
• Stayed on top and maintains current knowledge of new technologies.
• Responded to telephone calls, email, personnel requests for technical support; and document, track and monitor problems to ensure a timely resolution.
• Resolved computer software and hardware problems for all personnel as well as consulting with users to determine the source of a specific error and recommended solutions

Operations and Maintenance Engineer

Confidential, Fairfax VA

Responsibilities:

• Performed correction analysis on various websites to ensure quality of service.
• Reviewed and adjusted anomalies on operational email and event logs.
• Received trouble calls in a timely manner to ensure customers’ satisfaction and operational performance

System Admin Support Specialist

Confidential, Springfield VA

Responsibilities:

• Maintained smooth operation of multi-user computer systems, including coordination with systems and Network administrators.
• Configured administrator and service accounts, maintaining system documentation, tuning system performance coordinating installation, providing backup Recovery.
• Installed system wide software allocating mass Storage space.
• Ensured and/or verified schedule work is completed on time and with expected results. Identified and resolved processing anomalies.
• Performed workgroup management functions to include information systems.
• Performed configuration management and initial diagnostic of information systems.
• Ran systems diagnostics and determines cause of hardware and software failure. Coordinated and documented information system repairs.

Printer Technician

Confidential, Fort Meade MD

Responsibilities:

• Installed Multiple Functional Devices(copiers), printers and computers.
• Troubleshot and repaired several lines of Lexmark Printers.
• Performed upgrades and replacements to CPU memory sticks, video, sound, and network cards.
• Established and maintained adequate levels of inventory to support operational requirements.
• Provided customer support and training.
• Re-manufactured and De-manufactured Dell computers, HP computers.

WorkGroup Manager

Confidential

Responsibilities:

• Installed Windows NT, 2000 and XP and other mission critical software on multiple computers.
• Performed unit software management (Inventories, Remove unauthorized software).
• Managed individual user accounts (Adds/Removes mail and domain users).
• Performed unit computer hardware management (receives/Inventories hardware and software, Turn-in excess hardware and software).
• Reported security incidents and formulates corrective security procedures.
• Implemented procedures for manual and electronic creation, control, coordination, dissemination, and disposal of administrative communications.