SUMMARY

• Results driven communicative professional. I have a BSIT with 12 plus years Data Center and large - scale Enterprise Applications Support experience.
• I also have 10 plus years Aerospace / Mechanical Engineering experience managing new product development and production process elements.
• I have utilized a data driven approach in conjunction with value stream mapping to leverage efficiencies within my assigned area.
• I have worked with dissimilar teams spread across a global landscape to insure successful project completion.

TECHNICAL SKILLS

Project Management Tools: Six Sigma, TQM, JIRA, Visio

Databases: SQL, ORACLE

Operating Systems: HPUX, AIX, Red Hat Linux Enterprise Server Windows Server 2016, Server 2012, Server 2008

Citrix Client and Xen Server,:

Methodologies: Agile / Scrum, Waterfall, SDLC, Pareto 80/20, LEAN, JIT

Office Tools: Crystal Reports, Active Directory, Microsoft 365

Collaboration Tools: Skype, JIRA

Web Tools: XAMPP, WordPress, FileZilla, NetBeans

ERP Tools: SAP, Baan

ITIL / ITSM: Service Now, Remedy, Manage Engine

Network Monitoring: PRTG Network Monitor, SolarWinds, Wire Shark, SCOM

Programming Languages: JAVA, C++, ABAP, COBOL, PowerShell

Testing Tools: VMWare or VBox cloned virtualized environments (Windows or Linux based op system within), Docker

Additional: Requirements Gathering, GMP, HealthCare IT, HIPAA, Technical Training Coordinator

PROFESSIONAL EXPERIENCE

Confidential

Information Technology Specialist

Responsibilities:

• Ensuring Help Desk tracking and IT asset Information is accurate.
• Set up and install new IT equipment and educate users on proper usage and protocols
• Issue necessary equipment to support the influx of telework users due to the COVID-19 Initiative
• Support computers and users from the main Medical Center Campus and the Northeast Consolidated Patient Account Center.
• Work with technicians in Northeast Consolidated Patient Account Center (NECPAC) to issue new equipment for both on-site work and telework
• Document processes and operating procedures for current and future employees
• Use Elevated (Admin) Privileges to complete administrative tasks and configurations that standard users cannot
• Manage user accounts and computers in Active Directory and Microsoft Identity Manager
• Enable and disable user accounts as directed by management and higher administration
• Install, manage and troubleshoot specialty software for medical and administrative processes
• Configure and install telecom hardware and software for on-site and remote users
• Activate, set up, and troubleshoot GFE smartphones for end users
• Escalate tickets to higher tiers and support teams as necessary when work is out of scope
• Ensure all IT equipment is accounted for and inventoried with the proper user or location
• Properly organize and dispose of old IT equipment to the standard set by the organization
• Answer email requests and questions from end users and properly communicate solutions
• Ensuring organized data closets when adding or removing patch cabling
• Supporting telecommunications systems configurations related to Moves, Adds, and Changes (MAC)
• Diagnosing and resolving problems in response to customer reported incidents
• Investigating and recommending purchase of tools and technologies to improve responsiveness to customer requirements
• Managing moves and/installations of IT equipment to assure coordination of IT support and customer service
• Providing feedback on problematic trends and patterns in technical support to team leads and/or supervisor
• Developing and maintaining problem tracking and resolution databases ensuring accurate records are filed
• Installing and configuring VA approved software applications.
• Experience in the use of oral and written communication methods or techniques to accomplish continuing coordination with IT program managers, customers, and prepare and present briefings to senior IT staff on complex IT issues.

Confidential, Fredericksburg, PA

Inventory Coordinator

Responsibilities:

• Management of inventory items utilized within a poultry processing environment.
• Receiving materials used in production packaging of product, assigning raw goods to production Updating the system to reflect current inventory levels of critical items.
• Processing tickets / paperwork for critical controlled items that come in contact with product.
• Operation of motorized equipment to move product within facility.
• Assist with training new employees to the department.

Confidential, Reading PA

Application Support Analyst

Responsibilities:

• Maintaining a direct relationship between the business users and the business analysts technical support team.
• Identification and development of solutions to business issues through understanding of divisional disciplines - e.g. - credit, order entry, planning, shop floor, logistics, accounts payable, etc.
• Logging and tracking calls using problem management database and maintain history.
• SAP HANA, ECC, R4 (All Function Modules Level 1 to Level 2 Support)
• System Administrator, Metrix Service Support system. (Maintain directory of users the creation/ deletion of accounts.
• Ensure accuracy of transactions and work with Application Developers to resolve system issues.)
• Liaison EDI Van Services to insure smooth efficient data flow between clients. Resolution of transmission errors and resubmittal of transactions.
• Manage Engine: Create custom Queries for specific problem tracking and facilitation of resolutions. Creation of personal dash boards to identify effectiveness of implemented solutions.

Confidential, Denver, PA

ERP Specialist

Responsibilities:

• Project Management (Requirements gathering, Process mapping, assemble technical implementation team for in corporation of new ERP / MES system)
• Responsible for the business analysis, application design, development, integration, and delivery and application maintenance and support function for ERP applications and systems
• Provides technical leadership and guidance on the architectural design for enterprise resource planning (ERP) programs, systems and processes across all sites and users in strategic alignment with the overall business strategy, delivering top line value and business transformation
• Manage user profiles, software installation, and training to ensure full system capability and functionality are achieved
• Develop documentation for procedural use of system
• Maintain expert level understanding of systems and work with system providers to ensure they are kept up to date with patches and upgrades. Support trouble ticket process internally and with software providers
• Continually monitor and review data in ERP system to ensure consistent and accurate records
• Collect and document current daily, weekly, monthly and quarterly reports tied to the ERP system (ERP System SysPro with Crystal Report editor)
• Product Administrator for all 6 ADVARIS Cable Solution Modules. (A comprehensive, fully-integrated operations management system for wire and cable manufacturers).
• Key point of contact for Report Writing and Data Warehouse systems (Crystal Reports and SQL Server Repository)

Confidential, Harrisburg, PA

Computer Operations Specialist

Responsibilities:

• Advanced knowledge of batch process scheduling, configuration management, problem and change management, and vendor coordination functions as they apply to a large data center.
• This is comprised of Windows servers and AIX) (Mainframe was utilized but has since been retired)
• Experience in the use of oral and written communication methods or techniques to accomplish continuing coordination with IT program managers, customers, and prepare and present briefings to senior IT staff on complex IT issues.
• Facilities environmental and Security Systems monitoring from networked hub and control system.
• Resource management between multiple groups during maintenance windows. Validation of availability after system maintenance has been performed.
• Utilization of software tools to reboot physical and virtualized resources.
• UNIX scripting for AIX environments.
• Manual submission and validation of customer data for standard weekly processing cycles. (Pay Base software utilized)
• Release and Installs patches and updates across multiple environments.
• Trouble shoot issues and outages. (Aside from potential system generated alerts the first line of response for critical data center needs)
• Utilization of SCOM to display Server Diagnostics and perform preconfigured / approved actions in the restoration of services.
• HIPAA and PCI management of confidential patient information.
• Review change management schedule to keep abreast of activities being performed within the CBC network.
• Assist with onboarding training of specific systems to new supervisory staff. Participate in additional offsite meetings to address critical needs.
• ITIL / ITSM Remedy problem tracking and I.T. vendor resource coordination for onsite service agreements
• Development of technical process documentation and refinement of current SOP to address incorporated changes.
• Product Administrator (Internship )
• (Performed in conjunction with full-time role)
• Utilization of SCOM tool to monitor hundreds of Windows servers through newly created dashboards for Two product families (Each Product family was comprised of three separate server groups: Production, Test and Development)
• Automated alerts were configured (including audible, text, email and system generated ticket in Service Now).
• Tools specific to the environments were configured to allow diagnostics and restoration of services.
• Applicable procedural documentation was written to for Data Center Operations personnel on the appropriate resolution procedure.
• The project was concluded with a presentation to Department Management and then an educational workshop for the operations personnel to provide skills training on the appropriate utilization of the SCOM tool for the specific environments to be monitored.

Confidential, Mechanicsburg, PA.

Operations Technician

Responsibilities:

• PLC and HMI controlled process tools.
• SAP MM user to address allocation of resources.
• GMP and HACCP process-controlled environment.
• CIP and preventative maintenance.
• High Volume packaging of processed goods.

Confidential, Lancaster, PA

Research and Development Engineering Technician

Responsibilities:

• Project Management: New product development.
• Experience in the use of oral and written communication methods or techniques to accomplish continuing coordination with IT program managers, customers, and prepare and present briefings to senior IT staff on complex IT issues.
• Product line simplification. Product lifecycle management.
• Site consultation and Inspection requiring travel throughout contiguous U.S.
• System Administration of CAD systems hardware / software.
• Solid Works 3D CAD Analysis and Design (AutoCAD BOM and design)
• Technical Team leadership providing instructional training sessions to site personnel with information / direction relative to their installations.
• Assist Sales Engineers with site evaluation to address customer specific needs and leverage opportunities to address those needs.
• Integration of digital technologies and smart sensors into systems to collect operational data that will lead to more efficient products in the future.
• Component validation and Testing.
• Vendor coordination and pilot test studies.
• Federal, Military, University and Hospital clients.
• PLC / HMI program modification. VFD integration during testing.
• I worked with Site specific technical resources as they integrated various components into their SCADA system. To include some network troubleshooting.
• Pareto (80/20), Lean and JIT initiatives.
• Web site Administrator and CAD system Administrator.
• Implemented cost saving measures on licensing by leveraging corporate discounts afforded through parent company.
• Additional savings realized by consolidating corporate web entities and importing Web sites under the parent company (ITW) corporate web services.
• Utilization of multi process welding equipment and various machine shop metal working tools in rapid prototype development.
• Project report generation and delivery to senior management for review.

Confidential, Mechanicsburg, PA

Senior Network Support / System Administrator

Responsibilities:

• Unix System Administration of global LAN / WAN network infrastructure.
• Install change packages and perform scheduled maintenance.
• Experience in the use of oral and written communication methods or techniques to accomplish continuing coordination with IT program managers, customers, and prepare and present briefings to senior IT staff on complex IT issues.
• Create role-based user accounts.
• Perform system Backups and coordinate offsite storage.
• Review intrusion detection logs with senior system admin to safeguard against potential security threats
• Disaster Recovery Site coordinator.
• Manual upload of distribution center transactional data to satisfy corporate reporting periods requirements.
• ITIL/ITSM problem tracking and report generation. Identification of problem areas.
• I.T. vendor resource coordination for onsite service agreements.
• I.T. computerized inventory configuration-management.
• Install and configure software/hardware throughout the distribution center.
• Assist with creating Process Maps during needs analysis in preparation for migration from legacy WCS system to SAP WMS module.
• 7/24/365 system monitoring. On Call rotation.
• SAPFI Application Developer (Full-time Internship, Reassigned from Full time role)
• Project Technical Team Lead SAP R3.1 FI module ABAP code modification to enhance security mandates per Sarbanes Oxley.
• During this process I also performed test procedures using scripts to simulate user interaction. Upon validation I migrated the changed reports from development thru test and finally into production.
• Project Technical Team Lead (Product Administrator: Easy Soft Archive Server JDBC - ODBC) (Data Archival and Retrieval Tool) process specialist.
• I was charged with responsibility of creation of a Data Repository for the financial data of dozens of Corporate codes for a 10year reporting period. Create written procedure to assign third party for continued service.
• SFTP transmission of data packages pulled from Oracle to auditing agencies such as Deloitte.
• Creation of process documentation for team usage.