AREAS OF EXPERTISE

• C Programming
• HTML
• XML
• Introduction to Oracle: SQL & PL/SQL
• Oracle Enterprise DBA Part1: Architecture and Administration
• Oracle Enterprise DBA Part2: Performance and Tuning
• Oracle Enterprise DBA Part3: Backup and Recovery
• Oracle Parallel Server Implementation
• Symantec Backup Exec 9.1 Administration
• Symantec Backup Exec 10.0 Differences
• Maximo idMax
• NetIQ Directory Resource Administrator
• Oracle Enterprise Edition Databases (various versions)
• Oracle Application Server
• Crystal Reports
• Microsoft Windows Server 2000, 2003, 2008, 2012, 2016
• Microsoft Windows XP, Vista, 7, 8, 10
• Microsoft Active Directory (and LDAP to a lesser degree)
• Microsoft SQL Server
• Internet Information Server (IIS)
• Microsoft Office (both Mac and PC versions, also Office 365)
• Adobe Dreamweaver (both Mac and PC versions)
• Adobe Photoshop (both Mac and PC versions)
• Sun Solaris
• Mac OSX 10.4 - 10.12
• Aladdin OTP and eToken security tokens
• TCP/IP Network Administration
• Firewall (SonicWall, Peplink, MikroTik)
• Switch and Router Configuration (Juniper, Linksys, and others)
• WordPress
• MySQL / Maria
• Asterisk / SwitchVox
• PolyCom and Linksys VoIP Phones
• Linux (CentOS, Fedora, RedHat, Ubuntu, Debian)
• RedHawk Linux
• Unitrends Backup Appliance
• Android
• Apache
• VMware (ESX, ESXi, vSphere, vCenter)
• AWS (Amazon Web Services)
• BASH Scripting iOS
• Biometrics (Fingerprint, Facial Recognition, and Iris)
• AFIS
• Technical Project Management
• Data Center Planning and Implementation
• Technical Writing
• RFI/RFP Response
• Proposal Writing

PROFESSIONAL EXPERIENCE

Confidential, Titusville, FL

System Administrator II

Responsibilities:

• Responsible for receiving and completing both NAMS and Maximo Service Requests.
• Provided support and performed troubleshooting for NAMS requests over a variety of different applications.
• Performed impact assessments and decommissioning of applications.
• Provided support for NASA users requesting access to shared resources and systems.
• Responsible for adding, removing, and updating user information via Authos and NetIQ
• Responsible for entering and tracking POA&M’s for IAS team
• Managed and supported information technology systems (both Linux (CentOS and Windows based).
• Administered and updated operating systems to ensure current patches were installed.
• Responsible for creating technical procedures for the project.
• Created marketing documents for VMware-based products.
• Researched and created proposal for IVR-based system for routing support communications

Confidential, Titusville, FL

Staff Engineer / Systems Administrator

Responsibilities:

• Managed and supported all SLS lab information technology systems (both Linux (CentOS 6-7, Ubuntu, and Windows based).
• Provided support for both developers and support personnel using lab systems.
• Supported all Windows and Linux virtual machines.
• Responsible for backup and recovery for project data.
• Captured and restored both Linux and Windows systems using tools such as Clonezilla to create system images.
• Created technical documents and procedures for both Windows and Linux systems.
• Responsible for analyzing and hardening both Windows and Linux systems as per NASA security baselines using tools such as Openscap.
• Evaluated and deployed comprehensive system integrity monitoring systems for both Linux and Windows.
• Responsible for maintaining lab SonicWall firewall.
• Responsible for creating technical procedures for the project.

Confidential, Orlando, FL

US Branch Manager / Systems Administrator

Responsibilities:

• Managed support of all internal information technology systems (both Linux and Windows based).
• Implemented a SwitchVox PBX for company communications.
• Responsible for setup and administration of all AWS-based Linux servers for both internal and external customers.
• Responsible for setup and administration of all MSSQL, MySQL, and Oracle databases.
• Configured hardware for High Availability systems.
• Wrote scripts for system maintenance and monitoring in.
• Managed development, sales, and sales engineers for both US branch of company and international resources.
• Acted as Project Manager for all custom biometric solutions.
• Responsible for the implementation of other custom hardware biometric solutions for both private and public entities in Africa.
• Provided pre-sales and post-sales support for clients evaluating biometric solutions.
• Responsible for creating presentation and collateral materials for national and international clients as well as project bids.
• Responsible for presenting to national and international sales prospects in both a technical and non-technical role.
• Responsible for follow up sales of new services and products to existing clients.
• Responsible for creation of client training courses as well as leading training courses at client sites worldwide.
• Acted as primary point of contact for all customer service issues.
• Identified and evaluated new software and hardware biometric solutions for sale to customers.

Confidential

Freelance Content Developer / Technical Writer

Responsibilities:

• Wrote Intermediate-Level Microsoft Excel book.
• Wrote product whitepapers for seminar products.
• Created tests for instructor certification.
• Created seminars for Microsoft Office products.
• Updated seminars for multiple Microsoft Office products.

Confidential, Orlando, FL

Sales Support System Engineer

Responsibilities:

• Responsible for setup and administration of all Linux servers for both internal and external customers.
• Responsible for setup and administration of all Windows servers.
• Responsible for setup and administration of all Apache and IIS web servers.
• Developed and implemented a SwitchVox PBX for company communications.
• Managed support of all internal information technology systems (both Linux and Windows based).
• Provided pre-sales technical support for clients evaluating fingerprint readers and bundled applications.
• Acted as a liaison between clients and technology partners during the pre-sales stage.
• Provided post-sales technical support on all readers and supported applications.
• Supported all internal information technology systems including Windows 2003, Exchange, Linux, WordPress and client biometric systems.
• Assisted Engineering with evaluation and testing of new software to be used with fingerprint readers.

Confidential, FL

Technical Support Analyst

Responsibilities:

• Provided frontline support for VPN Two-Factor users.
• Created and updated documentation for users and support team.
• Served as a team lead for the IBM Two-Factor VPN support team.
• Provision user IDs for remote network access.

Confidential, FL

Client Operations Representative

Responsibilities:

• Provided frontline support for all SellPath eCommerce product clients.
• Onboard and maintained both Windows and Linux systems for clients.
• Designed and implemented an internal documentation system to track procedures and processes within the Operations organization.
• Communicated daily status reports and project updates to management and other support personnel.
• Acted as an interface between the client, development and management for all issues.
• Streamlined client assistance request documentation and tracking processes.
• Implemented, maintained and wrote documentation and procedures in a Wiki for all SellPath support personnel.
• Worked with XML, HTML, and HTTP technologies.

Confidential, Orlando, FL

Systems Engineer

Responsibilities:

• Managed support of all internal information technology systems (both Linux and Windows based).
• Apache and IIS web servers.
• Designed and implemented all information systems for the company as well as all processes for order fulfillment, inventory, and procurement.
• Wrote all documentation for support of implemented systems.

Confidential, Orlando, FL

Staff Consultant

Responsibilities:

• Database Technologies
• Data cleaning and conversion from flat files to the Oracle database of consumer information for background checks.
• Design of conversion process for cleansed data.
• Staff Leasing
• Assisted with sales presentation and initial installation of Linux version of Oracle Portal.
• Performed troubleshooting of performance issues of both Portal and database within a customized HR web application.
• Resolved performance issues with EJB working between Portal and database.
• Mitsubishi Heavy Industries America
• Traveled to Japan and participated in the Oracle iDiscovery process, assisting customer to determine which features and business requirements they needed to fulfill for the establishment of a US-based support center for all steam turbine power generation customers.
• UPS Air Hub 2000 / Van Der Lande Industries
• Production DBA and systems administration support of massive, real-time package sorting application utilizing Sun Cluster and Oracle Parallel Server on Sun E10000 servers with the capability of sorting over 3,000 packages per minute.
• Performance tuning and problem resolution of OAS installations, and database within the application.
• Assembled documentation and placed together critical procedures necessary for proper operation of project.
• Re-designed backup solution to meet high-availability needs of project.
• Catalina Marketing
• Resolved issues with production Oracle Portal and WebDB installations.
• Emerge Interactive
• Analyzed and resolved issues with customer’s production OAS/iAS cattle-tracking web application and Oracle 8i database (on Windows Server).
• Identified and implemented a course of action to streamline aforementioned web application and database.
• Supported customers on all Oracle Server products (Enterprise Edition 7, 8, 8i) in the off-hours business critical support group.
• Customer support on all Oracle Internet products (Application Server, WebDB, Portal).
• Wrote numerous technical support documents on issues encountered to provide a best in practice solutions for all Oracle clients.

Confidential, Orlando, FL

Senior Staff Systems Architect

Responsibilities:

• Served as a team lead for an implementation and support team responsible for client web sites.
• Designed, implemented, and maintained a Windows NT 4.0 LAN for web services, supporting several large retail customers Internet web sites.
• Designed, implemented, and maintained a custom-made performance collection system for a Windows NT 4.0 LAN in a manufacturing environment.
• Migrated an internal Windows 95 web server, to a Windows NT 4.0 platform, supporting all customer service and operations personnel.
• Maintained a Windows NT 4.0 LAN and MSSQL server based food ordering/procurement system, supporting restaurants nation-wide.
• Maintained AS/400 servers for large retail customers.

Confidential, Ft. Lauderdale, FL

Systems Engineer (Work/Study Program)

Responsibilities:

• Designed, implemented, and maintained a Windows NT 3.51 LAN for database entry systems, Internet access, and web services.
• Designed, implemented, and maintained a NetWare 3.12 LAN for database entry systems, corporate administration, and accounting.
• Migrated all clients from Windows for Workgroups to Windows 95.
• Migrated Netware 3.12 LAN to Windows NT 3.51, and then to Windows NT 4.0