SUMMARY

• Multi (17) year experience in IT org managing business critical systems, Applications.
• Lead IT Ops and Engineering Org. with the budget of 8M$.
• Made significant savings on IT cost and generated good ROI on newly made investments.
• Managed, Recruited, and trained highly talented technical team members (10+) to deliver on projects
• Involved in IT modernization using different cloud services like Azure, Dev Ops, ITIL tools and other modern tools.
• Cost optimization of cloud bills using Hybrid licensing, Credits.
• Hands on experience on complete life cycle (Deployment, Engineering the solution and Support)
• Have great cross - functional collaboration skills and have a keen eye for product management
• Multiyear Experience in systems architecture and engineering with major providers like AWS,MS Azure VMWARE.
• Performed architecture designs for pre-sales using different Cloud services (AWS ECS, VPC, S3, Cloud watch) and Azure (WebApp, Blob, App Service ..etc)
• Great experience with Finance, HR SaaS apps like SAP HANA, Concur, Oracle Cloud, Workday.
• Great experience in implement application integrations with SSO, WAF, Key Vaults.
• Worked with CxO leadership to draft contract in select process of vendors and IT products and services.
• Knowledgeable in Architecture frameworks, Security standards, web service integrations
• Performed the various application stack migrations with different high availability environments to meet business continuity plans.
• Implemented multiple Cloud models like SaaS, PaaS, IaaS (e.g: Azure, Aws, SNOW, sales force, Veeva, CYCLE).
• Experience in value selling, PoV and inside sales of new platforms.
• Proven experience working in highly regulated industries like (Pharma, Health care, Finance)
• Offered strategic technical leadership on cloud implementations and drafted operational Governance.
• Expertise on enterprise level hardware platforms such as Cisco, HP, DELL, IBM and respective tools and frameworks
• Well versed with cloud computing technologies, business drivers, and emerging computing trends
• Worked with in different regulative and Compliance based domains (e.g.: SOX, PCI, HIPAA, GxP)
• Managed or assisted all phases of project - scope, plan, design, development, testing, rollout and user support and documentation
• Hands on experience on complete lifecycle of deployment, engineering the solution and support
• Have experience in both consulting and product development environments
• Implementation of different services such as A.D, DNS, DHCP, GPO and DFS
• Hands on experience on VMware ESXi, Nutanix, XenServer and Citrix Cloud.
• Have good exposure to Power shell, Python and batch scripting.
• Strong experience with end user tech like Intune, SccM, Teams, MS365
• Performed conceptual designs for different VDI tech using Citrix, Vmware Horizon, AWS workspace, MS 365
• Performed the various Citrix implementations with different high availability environments to meet business continuity plans.
• Managed or assisted all phases of project - scoping, design, development, testing, rollout, user support and documentation
• Configuring and managing Wyse, HP thin clients (S10, V10…etc)

TECHNICAL SKILLS

Azure-AWS: Azure App services, Blob, VM, Images, DevOps, ASR

Tools: Jira, Travis, Jenkins, Linux, Git, Terraform, Device 42, Docker, Ops Genie, Logic Monitor, SNOW, Remedy Force, InfoBlox, Dynatrace, Active Directory, GPO, DNS, DHCP, App-V, App Sense 8, App DNA, Python 4.X,Power shell, VB Script, Batch script

DB/Data Tools: Tableau,Power BI,Data Factory, Synapse, Spark,MS Sql, MY SQl, No Sql(Dynamo), Postgres.

Security Stack: Palo Alto, Meraki, Cylance, Okta, Thycotic, KeyVault, Mark Monitor, Incapsula, Qualys, Symantec,Splunk,EDR/EPP/IDP.

Hypervisors: Xenserver 6.1, MS Hyper-V and VMware ESXi 7.0

Hardware: Nutanix, HP, IBM, DELL and EMC, CISCO UCS and VCE VBlock

PROFESSIONAL EXPERIENCE

Confidential

Infrastructure Engineer II-- Architecture

Responsibilities:

• Improved security posture of IT footprint, Applications by implementing PKI, LAPS, Automated updates.
• Achieved operational agility by onboarding MssP for security management, IT systems monitoring.
• Modernized Finance, Pharma, OT application server architecture using hybrid cloud architecture and Windows 2019 servers.
• Provided Architecture review and road maps for tools and applications used by different departments (Marketing, Finance, Data Ops, Lung Bio ...etc)
• Modernized website development by leveraging Azure services devops, App services, Front door, DNS,Key Vault..etc
• Helped IT org. to migrate core App infrastructure services DNS,PKI,SQL to move to modern native SaaS based or Hosted IaaS providers
• Achieved departmental cost optimization by consolidating and migrating Marketing websites(no.121) to Azure from Vendor hosting to Azure app services.
• Leveraged Azure storage, Express route, Azure Policies, Databases, Data factory, PIM, Container registry, DevOps. etc. to migrate internal and vendor hosted services to Azure.
• Modernized legacy tool stack and worked with CSO org. to implement security related frameworks and tool set like Key vault, Thycotic, Okta, JiT.
• Designed and built Citrix cloud environment for R&D lab

Confidential

Presales Architect

Responsibilities:

• Designed and Demoed data crawler-based application for Toyota
• Collaborated with various stake holders to deliver content for projects in the sales pipeline.
• Provided conceptual solutions for different customers and participated onsite sales meetings with CxO staff.
• Participate in requirement gathering sessions with CIO office, business analysts, business owners and other stake holders.
• Supported several developer teams for their Dev Ops needs.
• Used Azure app services for several web projects and leveraged PaaS services.
• Guided teams on good cloud governance and optimized cost by right sizing, good architecture practices.
• Design and build infrastructure on AWS and Azure cloud using different services.
• Planned and executed migration on-prem workload to Azure, AWS using different toolset.
• Reviewed and planned for VMWare workload migrations to AWS using native ECS and other compute services.

Confidential

Citrix Owner (Ops Manager)

Responsibilities:

• Built POS solution delivery to 500 branches by building Citrix infrastructure and related services and supported them.
• Configured windows 10 images and deployed Xendesktop 7.9 site for offshore dev team.
• On boarded SNOW, Ops Genie, Atlassian, Dynatrace products for Citrix team.
• Partnered with Dev team to customize sigcap,CC modules for Citrix environment and reviewed respective codes and weekly releases.
• To secure end point delivery, Deployed iGel thin clients.
• Configure Citrix MDM tool to manage mobile devices
• Configure Symantec AV server and managing deployment of clients.
• Deployed monitoring agents on desktop devices
• Configured Citrix NetScaler and load balanced different application services
• Provide support for service desk and service engineers
• Configured Cloud file system for all users for home drive

Confidential, Denver CO

Lead Systems Consultant (Citrix Ops Mgr.)

Responsibilities:

• Worked on IT integrations for all Catholic health initiative mergers and acquisitions to same tools and products used by CHI.
• Onboarded different hospital clinical apps like Epic, All scripts, Cerner, McKesson to Citrix.
• Setting up infrastructure monitoring using SCOM, Science logic...etc for 32 Citrix farms and related infrastructure.
• Providing support for any escalated issues, Major incidents and outages on Windows platform.
• Installing SCOM and SCCM agents on all windows servers.
• Migrating lot of physical infrastructure to virtual.
• Supporting enterprise windows environment.
• Worked on consolidating regional citrix farms and NOCs into global Citrix farms.
• Deploying and Managing new Citrix farms using latest Citrix xenapp 6.5 version.
• Creating documentation and run book for ops team and L1,L2 teams.
• Deploying and updating provision server vdisks.
• Worked on migrating citrix access gateway to Netscaler 10500
• Supporting Xendesktop environment in Omaha data center.
• Participating in any organization level IT remediation activities(i.e Vulnerability tests,DR test and BCP test)
• Assessing new tools, technologies and versions and piloting them.
• Managing MSCS for some critical applications
• Managing HP,IBM and CISCO UCS server hardware.

Confidential, Midland, TX

Systems Engineer

Responsibilities:

• Managing DNS, DHCP, Web server, Active directory and Group policies.
• Migrated DR site to Salesforce cloud.
• Migrated noncritical servers from on premise to Verizon cloud.
• Migrated Remedy to remedy hosted cloud and integrated with onsite Active directory.
• Configured single sign on for cloud-based web applications using ADFS.
• Installing web services, printer services.
• Managing IIS web servers, Print servers.
• Managing VMWARE ESX environment.
• Deployed Hyper-V and RDS services for POC.
• Installed MDT server and built windows 7 and Windows 8 images
• Supported front line service desk for imaging and other AD related issues
• Documenting the standard operational process for support groups.
• Documenting play books for help desk.
• Attending and resolving escalated issues.
• Managing citrix/Xenapp6.5, Xendesktop infrastructure.
• Providing support for Help desk and resolving incidents.
• Participating in weekly patching and datacenter maintenance.
• Managing antivirus tools Sophos and pushing updates
• Managing WSUS and pushing windows updates.
• Managing ISCSI storage arrays (Dell Equalogics) and windows storage servers.
• Managing dell,HP server infrastructure.

Confidential

Citrix Consultant

Responsibilities:

• Implementing provisioning services(pvs 5.6 Sp1 farm) and Vdisk creation for three different Xenapp farms(5.0 and 6.0).
• Edge sight 5.3 installation and configuration.
• Deployed multiple Xenapp websites.
• Configured Citrix and RDS license servers.
• Deployed CAG on Netscaler for external ipad and mobile users.
• Assisted desktop support to build thin client images with Wyse Tools(WDM).
• Implemented appsense EVM for a particular business unit user group.
• Implemented Xendesktop 4.0 farm for internal user group.
• Implemented Tricerat Screwdriver v4.x on production farm.
• Netscaler 7500MPX and 10500MPX deployment.
• Creating Servers, services monitors and Vservers for XML, WI services
• Configuring SCOM 2007 to monitor Netscaler HA pair.
• Configured monitoring for Xendesktop 4.0 and xenapp 5.0/6.0 on SCOM 2007 with Comtrade management packs.

Confidential

Citrix Architect

Responsibilities:

• Analyzing Client’s environment, existing infrastructure and proposing a solution.
• Deploying and configuring Citrix Access Gateway to leverage connectivity for external users.
• Deploying Web interface/Xenapp services for thick, thin and mobile clients.
• Configured Citrix /TS license servers in enterprise.
• Deployed Hyper-V and RDS services for POC.
• Assessing the possible scope for virtualization and planning the virtualization.
• Installing and configuring Xen server, planning the storage and network.
• Configuring HA, fail over with Xen Motion and setting DR environment in backup site for primary Xenserver pool.
• Configuring template for Xenapp 6.0
• Configuring XenDesktop farm and provisioning server farm.
• Planning HA and DR for XenApp and Xendesktop.
• Deploying DDC and provisioning services, deploying VDI.
• Configuring golden image for windows7 and optimizing VDisks.
• Printer configurations on Citrix servers.
• Configuring Citrix policies, configuring load evaluator and configuring Edge sight monitoring.
• Participating in the Load test and sanity testing.
• Analyzing the application candidates for Citrix environment.
• Documenting the standard operational process for support groups.
• Documenting play books for help desk.
• Attending and resolving escalated issues.

Confidential

Sr. Systems Engineer

Responsibilities:

• Consolidating physical servers to virtual infrastructure.
• Installation of Vsphere/ESX 4.0/3.5, VC server, VI client and SQL Database connectivity.
• Involved in day-to-day activities of remote maintenance / troubleshooting of Windows Server & VMWARE ESX servers’ in production / lab environment.
• Troubleshooting of VMWare ESX server 3.x, online/Offline sVmotion data store migration activity
• Creating Host profiles on Vsphere 4.0 hosts
• Configuring DRS.
• Server build for physical server on HP hardware DL380 & DL580 for Windows 2000/2003
• Installation, troubleshooting & performance issues related to VM
• Making templates for different servers as per business requirements.
• Monitoring ESX hosts and resolving critical alerts reported.
• Installing windows server 2008 R2 for different roles.
• Deploying GPO for user and computer objects.
• Post installation configurations.
• Creating websites on IIS 7.x
• Creating host records on DNS for websites.
• Managing CA servers.
• Configuring SSL/TLS on web servers.
• Analyzing Client’s environment, existing infrastructure and proposing a solution.
• Deploying and configuring Citrix Access Gateway to leverage connectivity for external users.
• Deploying Web interface/Xenapp sites for thick, thin and mobile clients.
• Configured Citrix /TS license servers in enterprise.
• Deployed different farms for different verticals according to the business requirements.
• Assessing the possible scope for virtualization and planning the virtualization.
• Installing and configuring Xen server, planning the storage and network.
• Configuring HA, fail over with Xen Motion and setting DR environment in backup site for primary Xenserver pool.
• Configuring template for Xenapp 5.0
• Configuring XenDesktop farm and provisioning server 5.0 farm.
• Planning HA and DR for XenApp and Xendesktop.

Confidential

Systems Engineer

Responsibilities:

• Deploying Group policies.
• Managing windows 2003 servers and troubleshooting reported issues.
• Building Windows 2003 and 2008 sevrvers
• Resolving authentication and name resolution related issues on servers.
• Deploying windows patches and installation of softwares.
• Debugging bug checks using WINDBG tool
• Executing PBCL check list and hardening servers.
• Addressing and resolving elevated L2&L3 issues
• Creating and Executing RFC.
• Technical assessment of incidents resolved, preparing SDR and ageing reports.
• Coordinating with SAMS to test the applications in Citrix environment.
• Preparing installation/Change execution instructions to L1/L2.
• Packaging windows based applications on SG Sequencer.
• Customizing OSD files.
• Creating, editing, upgrading and customizing existing AppV/Softgrid packaged sequences
• Streaming applications to the Citrix member servers using SGVAS.
• Managing and troubleshooting SG infrastructure.
• Evaluate new versions of App-V and related software for stability, reliability, performance and compatibility.
• Documenting the best practices to package and stream the Applications.
• Working on escalated issues with the help of trouble shooting tools (logs, Perfmon, Filemon, Dependency walker...etc)

Environment: Windows 2000, 2003 and 2008, VMWARE ESX 3.5/4.0,CITRIX MetaframeXPe, Xenapp 4.0/4.5/5.0/6.0 , CAG 4.5, SoftGrid4.2.

Confidential

Citrix Engineer

Responsibilities:

• Preparing the plan and testing in FAT environment
• License server setup, downloading and allocating licenses
• Configuring Web interface 4.0 on IIS servers
• Load balancing Web interface servers with Microsoft NLB
• Customizing the web interface
• Deploying ICA clients via Web interface 4.0
• Applying policies, publishing and managing applications.

Environment: Windows 2000, 2003 CITRIX MetaframeXPe, FR3 Web Interface 3.0

Confidential

Citrix Administrator

Responsibilities:

• Supporting Hyperion in citrix/Xenapp environment and assisting users with POV, Rollups...etc
• Participating in monthly Data center maintenance window.
• Plan and execute Knowledge Acquisition for CITRIX servers and hosted applications used in Datacenter.
• Determining server capacity (Max. user load /Server).
• Planning for application deployment.
• Performance Tuning on servers.
• Installation and configuration of Citrix MetaframeXPe on Windows 2000 terminal server.
• Installation and configuration of Web Interface to give published application access through web browser.
• Load balancing of servers through Citrix Load Balancing utility.
• Monitoring Application servers through Citrix Resource Manager and Performance Monitoring tools (MOM, Netapp).
• Printer management through EOL Universal Printer and Citrix Uniprint technology.
• Planning for timely production upgrades.
• Preparing and presenting monthly environmental reports for servers.
• Resources utilization, per day user load, and quotes generated during the week
• Applying Patches, Security Updates and Service Packs for the Citrix Environment.
• Planning and implementation of Disaster Recovery Management.
• User Account Management in AD.

Environment: Windows 2000, 2003, CITRIX Metaframe XPe, CPS/Xenapp 4.0, Web Interface 3.0/4.0

Confidential

System Administrator

Responsibilities:

• Administering and maintaining Windows servers
• Configuring domain and domain controller.
• Configuring and administering DNS, DHCP.
• Configuring and applying GPO at domain and OU levels.
• Managing websites deployed on IIS servers.
• Managing Citrix Metaframe XP farm.
• Configuring FTP servers.
• Managing Exchange 2000 server and mail boxes.
• Managing SQL Server 2000 and DB backups.
• Managing user accounts and groups.
• Perform backup and Data recovery.
• Creating user accounts and giving access to resources
• Installation of Software on servers.
• Managing File System Formats.