SUMMARY:

• Accomplished and dedicated business professional with a background that reflects the ability to engage and educate staff in the effective utilization of new systems to facilitate successful business efforts. Employ teaching competencies to share new concepts in an interesting and effective way. Work with clients to avoid potential site degradation situations.
• Highly skilled in conducting needs analysis and devising customer solutions that meet and exceed clients’ professional objectives. Adept at managing multiple tasks simultaneously and readily assume increased responsibility to surpass business expectations. Committed and motivated with demonstrated skills working in dynamic environments.
• Excel in strategic planning, process improvement and project management with proven ability to identify and capitalize on opportunities to streamline operations and optimize working capital. Skilled communicator and leader with reputation for forging strong business partnerships, and motivating large, cross - functional teams to succeed in achieving business goals.
• Highly accomplished Network and Security engineering professional with over 10 years in deploying, migrating and supporting critical multi-site redundant Network environments. Expert at leading multistage projects. Proven ability to manage all phases of installation, monitoring and administration. Outstanding mentoring skills. Excellent technical-to-business communications skills. Known for exceptional competence in areas of leadership, technical knowledge, documentation and communication.
• Customer Satisfaction & Retention ~ Strategic Planning ~ Organizational Development ~ Cross-functional Leadership ~ Analytical & Conceptual Problem Solving ~ Change Management ~ Performance Improvement ~ & Development ~ Value-Added Services ~ Team Collaboration ~ Client Relationship Cultivation ~ Project Management ~ Knowledgeable of ITIL Concepts ~ Aggressive Business Developer ~ Skilled and Proficient Communicator

TECHNICAL SKILLS:

• ITIL
• HP Openview
• SiteScope
• Keynote
• Network - Routers, Switches, Load Balancers
• Microsoft Office, Outlook, Excel, Word, Access, PowerPoint
• Adobe Reader and Acrobat
• Visio

PROFESSIONAL EXPERIENCE:

Confidential

Advanced Network Technician

Responsibilities:

• Ensured satisfaction of the client base through proactive management.
• Created an enjoyable atmosphere for employees within a high stress environment, increasing job satisfaction.
• Worked with all service delivery teams within Verizon Terremark to ensure that we effectively met client requirements while balancing the business objectives of Verizon Terremark.
• Coordinated Change and Problem management.
• Drove development and overall improvements to the clients’ IT management strategy.
• Assisted management with establishing and documenting departmental policies and procedures.
• Ensured that service level agreements for resolution of client inquiries and service delivery issues were met or exceeded.
• Ensured world-class care and support for the delivery and management of services to optimize business outcomes, including managed solutions operations for communications, network, IT and security, and outsourced solutions.
• Identified, understood and addressed the service needs of the customer.
• Managed Open Action Item (OAI) lists and drive issues to closure.
• Provided technical and/or analytical support to solve a wide range of complex issues/problems.
• Periodically made recommendations that aided in the successful completion of projects within a product or functional area.
• Identified key issues and patterns from partial or conflicting data and drove solutions.
• Collaborated with several operations centers to ensure timely restoration of service to all clients.
• Increased efficiency by reducing unnecessary information entering the site operations center.
• Resolved technical client issues relating to hardware, operating systems, and applications.
• Scaled the site operations center to address our growing client base.
• Interviewed potential employees.

Confidential

Network Engineer

Responsibilities:

• Responsible for design and implementation of customer’s Network infrastructure.
• Helped negotiate hardware, software, and circuit contracts for customers.
• Redesign customer’s office copper and fiber and cable plant for scalability.
• Configure and implement Remote Access Solution: VPN, ISDN dial up, Fractional T1.
• Implement Cisco IOS Firewall IDS using 2600 series router.
• Network Assessment and documentation (including technical, operational, and economic assessment).
• Configured Cisco VPN 3000 Concentrator to allow VPN clients.
• Redistribution of routing protocols and Frame-Relay configuration.
• Network migration from RIP to OSPF. Built and maintained Visio documents for clients.
• Troubleshoot Windows 2000 servers while streamlining the user policy.
• Managed user accounts using Active Directory. Implemented TCP/IP and related services - DHCP/DNS/WINS.

Confidential

Network Engineer

Responsibilities:

• Built and maintained Visio documentation database of Network topology.
• Helped to establish guidelines and standards for Change Procedures
• Drove client integrations.
• Re-engineered BGP routing (Route Maps, AS-Path prepend, MED, Local P) to load balance traffic across multiple IPSEC links.
• Troubleshoot OC-3, DS3, DS1, and ISDN connectivity issues.
• Negotiated service contracts with circuit carriers.
• Interface with various Telco’s for circuit testing and turn up.
• Design and implement Security policies using ACL, PIX firewall (515, 520)
• Provided intranet VPN solution using Cisco 2621 and IPSEC Tunneling.
• Configured F5 BiGip to provide load balancing for server farms.
• Upgraded Cisco routers, switches and firewall (PIX) IOS using TFTP.
• Configured Terminal Servers for out-of-band management.
• Configured Traffic Shaping to optimize utilization on ATM Backbone.