SUMMARY:

• Server Infrastructures
• Network/Hardware Migration
• Installation /Configuration
• Facilities Design
• IT Project Management
• Desktop Support
• LAN/WAN Technologies
• Solution - oriented professional with sound judgment and logical thinking in planning, configuration and maintenance of server infrastructures, databases, applications, and firewalls in IT environments, well-versed in ITIL standards. Experienced in testing software and hardware solutions, problem solving and troubleshooting complemented with technical support abilities for analyzing, designing, installing and executing concrete solutions. Dedicated in delivering technology solutions on time and according to specification with the ability to initiate system efficiencies, increase reliability and improve network performance under adverse conditions and tight deadlines. Excellent interpersonal and communication skills in managing people and working with end-users, management and colleagues.

TECHNICAL SKILLS:

Operating Systems: Microsoft Server 2008/2008 R2/2012, Windows Vista/7/8

Applications: SolarWinds Orion, Microsoft System Center Operations Manager, CA ARCServe, Trend Micro, Symantec Antivirus, Microsoft Office Products, Microsoft Access, Backup Exec, SQL Server 2008, Microsoft Outlook, Crystal Reports, Remedy, Kronos Workforce, Lawson, Met-Track, Unigraphics, CIMA ERP, SolarWinds IPMonitor

Network/Server: Active Directory, DNS, DHCP, VPN, SonicWall Firewall, Checkpoint Firewall, Cisco Switches, HP Proliant Servers, HP SAN

Additional: Telecom Systems, Desktop/Laptop Repair, HP Tape Libraries, Konica Minolta Printers, KIP Printers

PROFESSIONAL EXPERIENCE:

Confidential, Indianapolis, IN

Infrastructure Project Coordinator (Contractor)

Responsibilities:

• Manage and Track network server infrastructure projects
• Work with the Infrastructure Project Coordination team to help streamline their project management processes
• Managing the migration of a number of enterprise software and infrastructure products
• Coordinating the deployment of Photocopiers throughout the corporation.
• Assist IT departmental managers in developing their long term project plans.

Confidential

Network Engineer IV and Systems Analyst

Responsibilities:

• Performed set up and configuration of systems along with developed the software program for monitoring global servers, network equipment, voice and data centralizing the IT team into one deployment.
• Implemented Solar Winds Orion Suite of software as well as other tools for compiling an inventory of IT network and server infrastructures worldwide, which provides a framework for global IT groups to map out the centralized administration and system standardization process.
• Orchestrated the integration of Solar Winds Help Desk software into the system that streamlined the efficiency of managing the ticket process from the moment of being issued to a rapid resolution.
• Design, implement and support IP telephony projects from Cisco Unified Communications Manager to Cisco Unified Messaging System and Cisco Unified Contract Center Express.
• Provided predictive monitoring of Microsoft AX and Exchange environments through the implementation of Microsoft System Center Operations Manager (SCOM) tool, which integrates Tiger into Microsoft products.
• Managed teams of two to four contractors developing the schedules and plans for the installation and configuration of the network infrastructure from replacing the fiber to working on network cables and the installation of the smart board in the conference room.
• Planned and implemented new Data Center replacing the old one; served as the Key Architect for completion of the updates in the Center with future IT strategies for continual modernization.
• Relocated the offsite manufacturing facility from Mobile to Huntsville in Alabama, engineered the physical move of all the IT equipment from the servers to PCs remotely from Toledo, Ohio including the programming of the equipment making sure it was user ready and made one onsite visit to ensure the remote set up was functioning.
• Updated and reconstructed the network infrastructure to meet the ever increasing security requirements of the business with Trend Micro, new Cisco Switches and a Sonic Wall Firewall that combined together delivered a multilevel security defense.
• Configured GPO (Group Policy Object) policies leveraging Windows controls to secure Windows desktops for the employees in order to prevent viruses and hackers from infiltrating the company.
• Facilitated user presentations addressing desktop issues including viruses and software migration from Lotus Notes to Windows Exchange.
• Created SharePoint application for management to track Active Directory and ERP permission changes and trained management on its use.
• Consolidated backup systems from three separate systems into one, which reduced backup management by 80%.
• Designed, developed and implemented the disaster recovery system for the IT infrastructure at Teledyne Turbine Engines ensuring SOX and DOD requirements.
• Purchased new equipment, PCs, IT hardware and software programs and trained employees one-on-one on the new software products as well as the equipment.
• Developed better storage procedures, which reduced backup by 50% and then removed the dependence on an offsite storage service saving the company approximately $1000 a month.
• Implemented Windows Deployment Services, which takes an image of the machine and deploys that one image to all the machines in the company, resulting in improving PC deployment and set up time by approximately 80%.
• Planned, designed and implemented SQL server implementation according to industry best practices and ensured complete and accurate maintenance of the databases.
• Constructed plans for the IT facilities and managed contractors to maximize the use of the existing infrastructure while bringing the facility up to BICSI standards.
• Designed a centralized document management system implementing SharePoint Server.

Confidential

Senior Systems Engineer

Responsibilities:

• Administered multiple servers within a VMware environment infrastructure for ongoing Kronos Workforce implementation and Crystal Reports enterprise implementation for the Finance department.
• Provided production support for core Human Resources and Payroll applications on Lawson software.
• Served as technical liaison between in-house web development 12 member team and corporate IT; delivered requested changes for the website from corporate IT and networked with both groups to connect with the right person to resolve any issues.
• Designed and implemented project plan for managing phase one of migration of the network and server environment that ensured the IT system changes would impact users in a calculated and limited manner, which resulted in a successful integration of Evanston facility into corporate IT environment.
• Devised a migration process for moving from Exchange to Lotus Notes for 100 employees, which delivered minimal to no downtime during the operation.
• Orchestrated the plan and layout of the Data Center facility to merge the equipment from the two companies, monitored work progress and managed construction project manager.
• Coordinated the design and engineering for support of the electrical and environmental systems in the Data Center facility and provided local project support to subcontractors ensuring timelines and standards were met.
• Ensured that the changes being made to the two companies after the acquisition of the one did not have a negative impact on the employees and the projected future needs of the company while transitioning into one system.
• Migrated the old firewall to Check Point Firewall, redesigned security policies and designed local backup and restore strategies for production servers.
• Dictated and managed ITIL requirements for Help Desk support in the local facility.
• Acted site “point of contact” for directors attending global IT meetings and represented IT for Discovery to communicate new information and changes back to the company.

Confidential, Evanston, IL

Systems Analyst

Responsibilities:

• Built and deployed the infrastructure for the Active Directory in an enterprise that did not have one, installed and configured a firewall solution and the entire server infrastructures including Microsoft Exchange along with designed and developed the network security infrastructure.
• Implemented HP SAN (storage area network) and Tape Autoloader that could hold up to 24 backup tapes that would automatically switch daily for recording all the data as part of the enterprise “backup” solution.
• Resolved all the virus issues for the enterprise, which came from sales presentations at schools; submitted new viruses to Symantec in which they created definitions for automatically eliminating viruses.
• Managed the telecommunications for the facility from dealing with DOS based voice answering systems to phone company billings with overcharging that went for a year, resolved the overpayments with MCI receiving credit for approximately $30k.
• Supported sales efforts through providing server hardware and software configuration and installation at customer’s location.

Confidential

Help Desk Administrator

Responsibilities:

• Diversified the Help Desk capabilities through designing and implementing an integrated software tracking solution that recorded the companies who called with IT issues in their software programs, which resulted in a more efficient process by having all the data in one location to pass onto the Developer.
• Wrote a script that programmed the old legacy ERP system to communicate with Help Desk software to share information, which resulted in easier access for Help Desk referencing.
• Established testing procedures for wireless networking, bar-coding, and computer equipment along with provided hardware support and tracked all hardware received for testing and repair.