SUMMARY:

• Dynamic senior technical program/project manager in technology and telecommunications with more than 30 years of experience as a pioneer and strategist behind Telecom platforms and service management for some of the largest networks and service providers in the nation. Demonstrated history of creating technological vision and shaping service offerings in a highly competitive market, gaining strong market share and a solid position through introduction of disruptive, game - changing technologies. Outstanding business acumen leveraged to communicate with executive level customer contacts, providing a combination of business and technical expertise to over-deliver for customers. Exceptional track record of managing programs, managing people and achieving rapid business expansion and excellent profitability. I m a trusted thought leader whom can bring a deep understanding of the competitive marketplace and solution landscape. I strive with strong communication and listening skills, a thorough approach to complex problem solving, decision-making ability, and a high motivation towards setting and delivering excellence
• Executive Leadership IT Governance & Strategy Business Planning Product & Service Development
• Client Consulting Disruptive Technology Development/Change Management Team Building & Leadership Business Best Practices Technical Optimization New Business Development Partner/Vendor Management Stakeholder Communications Corporate Vision Program Management Process Optimization Emerging Technologies O&M P&L Accountability Earned Value Management Project / Program Budget Administration Agile/SCRUM Methodologies

PROFESSIONAL EXPERIENCE:

Confidential, Pace FL

Telecommunications Consultant/Program Management

Responsibilities:

• Program Director - Small Cell Infrastructure Services (Current Assignment)Consulting as a subject matter expert on Small Cell Technology Architecture and Deployments
• Collaboration with CTO office to architect the technical aspects of the services.
• Working with business partners - OEM’s to define interfaces and processes to guide the execution of the services.
• Creation of EF&I processes, Integration process/workflow of OSS/BSS subsystems for Provisioning, Billing and Fault Management of deployed solutions.
• Principal Member of Technical Staff/Founder
• Telecommunications Consultant, Having 30+ years of experience in providing strategic guidance regarding IT, Wireless (Cellular), Public Safety (LMR/P25) Land Mobile Radio, Microwave/Fiber communication systems and infrastructural enhancements to clients and organizations.
• Multiple successful engagements with Tier 1 and 2 Wireline and Wireless Telecommunication Carriers, Public Safety, Electric Utilities and other Public Utility organizations.
• Works in a consultative fashion with other department heads, such as marketing, engineering and operations as an advisor of technologies that may improve their efficiency and effectiveness.
• Provide thought leadership to department heads in a fashion that supports the company’s culture, mission and values.

Confidential

Headquarters Staff - Chief Technical Lead

Responsibilities:

• As EF&I subject matter expert, introduced a “small cell” package to educate internal and external clients on how to manage small cell technologies.
• Promoted adoption of best practice methodologies for engaging the federal government for GSA and small business solicitations.
• Optimized the method for estimating budget requirements for consultants and RFP submissions.
• AT&T Small Cell Deployment project, Created and Staffed the initial EF&I Model, successfully introduced new network routing equipment into Disney prior to AT&T acceptance as evidence of AT&T’s overall trust.
• AT&T LTE Up-Speed Program - developed process and modified legacy IPAG networks as well as other LEC/CLEC Networks to support dual EVC’s and staffed a nationwide team to create and execute the processes to increase Ethernet Port and CIR speeds to support LTE in North America.
• AT&T Project Zodiac, delivered the Ericsson markets in record time, freeing resources to support the microwave transport component EF&I-800 digital microwave links.
• Built a strong position of trust among impacted markets by maintaining high standards of performance despite a short turnaround time and aggressive schedule.
• Provided Engineering Oversight for the Design Build of FTTx to support the newly acquired assets.
• AT&T UMTS 2nd Carrier Program, managed and oversaw the deployment of 485 cell site locations, including equipment engineering activities as well as financial close out of the program.
• Recognized as subject matter expert for development of a companywide process and procedure document for 2G harvesting process flow and 2G harvest playbooks.
• Located and reconciled $1.4 million in unfound assets. Deployed a tracking system for issues in 2G/3G projects. Boosted performance via a new change control process.

Senior System Account Manager

Responsibilities:

• Generated new sales for NEC Unified Communication Business Solutions through exceptional marketing leadership and promotion of new technology solutions and activities.
• Drove improved customer satisfaction and delivered repeat business by nurturing strong customer relationships.
• Supported Personnel in gaining greater understanding of Unified Communications concepts by developing a comprehensive syllabus and conducting “Train the Trainer” sessions to foster knowledge sharing.
• Engineered higher volume of sales pipeline opportunities by promoting continuous customer service improvement - including raising the client score card grade from D to B through exceptional attention to a particular client.
• Rescued customer relationships and remained competitive in the market by conducting market and competitor analyses to create strategies for winning back business.
• Introduced a new product proposal for systems maintenance processes not covered by other competitors, targeting a previously ignored service niche to bring in new business.
• Gained a position among customers as sole service provider and maintenance partner as key leader over the project lifecycle for the E911 network integration with Cingular cellular networks, with 2100+ switching locations.
• Facilitated revenue generation by partnering with cross-functional teams on development and deployment of advanced network technologies.
• Eliminated errors tied to costly service interruptions by creating process flows, departmental operations, and technical procedures. Created roadmaps guiding transition from current state network architectures to future state network architectures.
• Directed engineering teams that analyze telecommunications systems including voice, data, and video products and recommends use of new products and services to executive management. Prepares/reviews concept drawings, capacity figures, capital estimates and schedules for legacy and Next Generation Telephony projects. Develops schedules and plans resources to ensure budget and schedule goals are met.
• Product Development and Engineering -Work closely with marketing staff to determine short and long-range strategic goals and system needs. Responsible for development of functional requirements related to marketing “New Product” request.
• Develop and direct the project portfolio of the telephony services once they’ve been launched. Understand and provide direction for all aspects of developing and offering services including legal and regulatory issues, the service/delivery/launch process, engineering, and field operations, and Network