SUMMARY:

• Network Professional and has more than 13 years of IT experience, all of his experience is relevant in using the required skill sets and is being presented for the role of Sr. IP Network Engineer (Technical Analyst).
• Expertise in the areas of Internetworking, Data Communications, Server Operating Systems and Virtualization Technologies
• Special emphasis in the utilization of Cisco Routers and Switches .Routing protocols such as RIP, IGRP, EIGRP, OSPF and VoIP networks. Nexus 2000 & 5000 series.
• Expertise in Cisco Unified Communications Manager (CUCM), Call Manager Express (CME), Cisco Unity, Cisco Unity Connection, Cisco Unity Express, voice gateways, UCCE 7.5 (MGCP,SIP,H323,SCCP),and voice applications. Working knowledge in VOIP environments and installing security, and VM Ware as well as IVR and CVP
• Familiar with managing Cisco Unified Call Center Managers, UNITY voicemail systems, H323 and SIP voice gateway, Lan/Wan and System Integration and also an Lab Administration.

TECHNICAL SKILLS:

Hardware: IBM Squadron p - 575/570/550 servers, IBM HMC Power 5/4, Dell Servers, Sun-Sparc Servers, EMC. Cisco Routers - 2501, 2513, 2524, 4700, 7206, 7505, 7507, 7513 Cisco Switches - Catalyst 2924XL, 3524, 3548, 3550, 6506 Cisco Firewall - PIX 520 Cisco IP Telephony - CUCM (4.X-7.X), Gatekeepers, Voice Gateways, Cisco Unity, Cisco Unity Connection, CME, Cisco Presence, Cisco IPCommunicator, Cisco IP Soft Phone, Cisco 792X, 794X, 796X IP Phones, IPCC Express. Protocol Analyzer - Network Associates Sniffer Network Monitor - PRTG, What sup Gold CISCO 12.1(13),12.2(13)T4, 5.0(2)

Operating Systems: IBM AIX 6.1/5.3/5.2/5.1, Red Hat Linux, Windows Server 2008/2003, Sun Solaris 9, Novell Netware 6, ZenWorks 6.5, GroupWise 6.5,Windows XP, Microsoft BackOffice, Windows 2003 Server, Windows 2003 Server, Windows 2000 Advanced Server, Windows NT Server, Citrix Metaframe.

Virtualization: VMware VSphere 4/3.5, ESX 4.0/3.5, LPAR&VIO

Office Tools: Microsoft Office, Outlook, Exchange Server, Remedy V7, syste m integrationData Communication system configure Lan/Wan networks.

Networking: TCP/IP, NIS, NFS, NIM, DNS, DHCP

Database: IBM DB2, Oracle 7.x/8i/9i, SQL Server 7.0/2000, Red Hat Linux, Win 2003 & 2008 server.

Protocols: H323. SIP, MGCP, SCCP, RTP, TCP/IP, SNMP, RIP, EIGRP, OSPF

PROFESSIONAL EXPERIENCE:

Confidential

VOIP Engineer

Responsibilities:

• Upgrade the Call Manager from 8.6 to 9.0 do the cut - over & do the migration of all the Cisco IP phones and faxes. Do testing all Cisco IP phones. Upgrade from old Cluster to New cluster. Transfer all the stores of Walgreens NG 2.0 to Power stores to Cisco ip phones . Troubleshoot the Voice gateways 224 & 248 . Trouble shoot the Routers & Switches to Power stores of Walgreens. Trouble shoot CER 8.6 add subnets in ERL of
• Emergency Responders for 911 calls. Install Jabber to the remote user for Web conferencing. For all the users in using Instant messages by Iphones, Tablets, Laptops and Desk phones which are 9971 & 8945 IP phones. Daily trouble shoot the tickets in BNC remedy system for in house and outside customers at different location of the stores. Do test plans in excel sheet. Design the documents of the new stores using Windows Visio . write the scripts of the router configuration of the stores and make the script ready for the Walgreens stores, work in Data Centre to design and trouble the blades servers which have 9 units. Build the new cluster with CUCM &
• Unity connection. Install new Conference phones 8833 and 7937. Video Conference using web & Web cast meeting to the different locations. Trouble shoot Video & Audio before the conference starts with other location, using the Protocol H.323. set up E.164 for international dialing. Help the team mates in the cut over in different location. Do the test plans of the Cisco IP phones, printers & Fax lines. Set UCCE Contact Centre, check the call flow and on CVP portal. VXMAL, Periperal gateways.
• Work as VOIP Engineer upgrade CUCM 8.6 to CUCM 9.1 using SIP, get 200 DID s from AT&T connect all the 200 phones IP phones 8945 video phones. Set their Voice mail in the unity and cooperate email accounts. Set up the VPN Phones for remote users in different locations which is use 7942 phones. Set up the voice gateway 248 and SIP trunks, using H.323 & SIP for video conferences using SX 20 s & EX90 s using telepresence server 2.2 set up the conference rooms for meeting using webx and webcast meeting or blue jeans to conduct the meeting and upset the audio and video telecast for web conferencing to different locations. Day to day clear the tickets for internal and external customers in BMC Remedy ticketing systems using help desk systems. Set the Jabber soft phones for remote users which works as a VPN Phones and set the jabber for chat for communication for the internal and external customers in the laptop,desktop and ipads. Document all the trouble shooting problems and put daily meeting and discussion on the share points. Schedule weekly team meetings to the other locations and get the upgrade from the other locations like any problems with CUCM Servers, telephone issues, jabber softphone issue. Network or server issues. Use Solarwinds to monitor all the servers from different locations. Answer the phones and resolve daily tickets for all the customers.

Confidential

Network Engineer

Responsibilities:

• Work on CUCM 7.X. Unity and set up their email and voice mail pin.
• Resolve tickets in Remedy System using BMC Software. Register phone in CUCM.
• Assign numbers, troubleshoot telco, switches, 3560's
• & 3750's.
• Involved in upgrading the software for wireless phones for Verizon, At&T, Sprint and T-le.
• Setup international & national dial plans.
• Set up phones in the right partitions. Use Whats up Gold, VPN
• Setup Active Directory, Work with Cisco ASA Firewall, Troubleshoot gateways in Call manager, Knowledge key mobility technologies and protocols, such as VPN (IPSec, SSL/TLS), SIP, HTTP,WAP (1.2, 2.0), XHTML,
• XML, SMS, MMS, GPRS, WCDMA and CDMA 2000
• Strong verbal and written communication skills &.Strong troubleshooting skills.
• Architecture and network design
• Migration from 3COM 3300 Switch to Cisco 3750's
• Provide support in networking technology which is LAN/WAN, hubs, routers and switches.
• Engineering in Data, Voice & video networks.

Confidential, San Francisco, CA

Network Engineer

Responsibilities:

• Install 500 IP Phones 7942, 7945, 7960. 7071 and upgrade their phones with PSTN Phones.
• Migration from 3com 3300 switches to cisco 3560's, 3750's
• Configure and upgrade IOS for switches
• Install Cisco ASA firewall & Enterprise data voice and video networks.
• Setup voice mail pin and set up email in Unity.
• Troubleshoot IP phones and register with the phone with right mac address.
• Establish and operate the network and test
• Support LAN/WAN hardware, like hub, Bridges and Cisco routers.
• Configure TCP/IP and Back-up tapes. Work in Data Center and clean up the cables and wires.
• Check for available ports in the switches. Spilt voice over IP.
• Daily conference calls with teams. Maintain networks and provide technical support to Internal and external network.
• Strong communication skills and team work.
• Working knowledge of Microsoft Word, Excel, Visio, and image documentation.
• Responsible and knowledge of inter-connecting Cisco Hardware ·
• Familiar with RJ45,568 Wiring, 5 or 6 Category wiring and testing
• Familiar with fiber Installation and that includes end to end fiber testing
• Knowledge of copper, fiber and wireless test equipment
• Familiar with straight thru/crossover/rollover cables.
• Test the Network protocols & writing Test Plan, Reviewing the Test Plan, Executing the Test cases
• OSPF, BGP, ISIS & STP.

Confidential, San Jose, CA

Network Engineer

Responsibilities:

• Install, maintain, and repair server hardware for Cisco Unified Communications Systems.
• Install, maintain, and repair server hardware for Audio Video systems
• Install, maintain, and support Cisco IP phones
• VOIP stress testing and QA of Unified Communication environment
• Experienced Asterisk PBX system administration
• Communicate and document accurate status of work in progress and completed with supervisor and team members
• Maintain OS and application backup operations for Cisco Unified Communications and Fax Management system
• Troubleshoot all Audio/Video equipment problems, coordinating with outside vendors as appropriate.
• Perform appearance and preventive maintenance visits to all conference rooms, all Videoconferencing Rooms (VC connections, wires, peripherals, speakers, etc.)
• Monitoring and Troubleshooting CISCO 3600 and 7513 High end Routers.
• Configuration and Installation of CISCO 800, 1700, 2500 and 2600 Routers.
• Configuration and Installation of Cisco Layer 2 switches.
• Network Performance Monitoring and Report generation.
• Configuration of RIP, RIP V2, IGRP, EIGRP and OSPF.
• Update and Maintain logs on any operational or support failures.
• Configuration and Implementation of Static and Default Routing.
• Backing up and Restoring the Cisco IOS and Router Configurations.
• Configuration, Installation and Remote Trouble Shooting on CPE Routers ( Series CISCO Routers).
• Configuration and Maintenance of Cisco Voice Gateways series VG 224/VG 248.
• Configuration and Maintenance of Internet Cisco IP Phones (Soft and Hard) series 7937/40/42/60/70.
• Use the CCM (Cisco Call Manager)Admin database software to configure ports, create group pick-up calls, and modify the status of the customers' phone as and when required, according to their requirement.
• Daily checking & maintaining of IPCC locations PRI.
• Configured Call manager features such as Call Park, Group Pick up, Extension mobility.
• Configuring and Troubleshooting SRST (Survivable Remote Site Telephony).
• Monitoring experience on RTMT and CUOM Tools.
• Backing up and Restoring the Cisco IOS and Router Configurations.
• Report generation (Daily and Weekly) for Network Uptime and LAN uptime.
• Configuration and Implementation of Static and Default Routing.
• Configuration and Support for site to site VPN.
• VLAN Configuration, Inter VLAN and Spanning Protocols.
• Responsible for planning, documenting and creating Windows server 2003.
• Responsible for installing, configuring and maintaining windows 2000 & 2003 servers.
• Managing File system, creating file systems, checking for error report on servers.
• Creating Users, Groups and working user security settings and password administering.
• Worked on paging spaces, planning and configuring to increase server performance.
• Perform automated testing such as Cisco Voip and Unified Communications.
• Worked with Layer

Confidential, San Ramon, CA

Cisco IP Engineer/ VoIP Engineer

Responsibilities:

• Maintain over 2000 toll free numbers and associated terminations and features on AT&T network.
• Successfully completed over 50 business request while maintaining voice traffic with no issues.
• Created, maintained and monitored call routing and call volumes for a 400+ agent call center.
• Provided subject matter technical expertise to senior managements, clients, internal business partners, and peers to help understand all clients call routing design.
• Managed a team of developers during multiple changes of management. Responsible for managing intake of requests and distribution to the developers, coordinating with business units their needs and timeframes and supported call routing applications across the AT&T network.
• Reduced Cost by over $100,000 by eliminating unused terminating voice traffic with no issues.
• Installed and configured CUCM 6.x, 7.x.
• Test and Certify Cisco IOS (12.2(8)T and 12.2(13)T) for AT&T EVPN Network (MPLS).
• Installed and configured Publisher and Subscribers.
• Adding IP phones to the Cisco Unified Communications Manager database using auto-registration.
• Used BAT to add IP phones to Cisco Unified Communications Manager.
• Configured an MGCP gateway using T1 PRI to connect to the PSTN in CUCM.
• Configured a Cisco IOS Gateway for MGCP.
• Configured a second MGCP gateway for redundant PSTN access.
• Configured VoIP Dial Peers and Codec’s.
• Implemented CoS for internal calls.
• Implemented IP routing principal and IP addressing technologies.
• Configured and maintained Cisco Call Manager, Unity and related Cisco Unified Communications configurations.
• Handled SRST, Voice Routing Protocols, QoS and Voice Gateways and even maintained network engineering framework.
• Configured a Route Plan using MGCP Gateways that includes a Route Group, Route list and Route pattern.
• Implemented Digit Manipulation on the CUCM.
• Implemented Calling Privileges in CUCM.
• Created and Managed Device Pool, Partitions and Calling Search Space in CUCM.
• Video teleconferencing solutions (advantageous).
• Managed Cisco's IP telephony and IPCC Contact Center Enterprise.
• Monitored call manager, ICM Call Center systems, UNITY voicemail, IVR and CVP.
• Create and maintain Route Pattern, for all IPT Locations.
• Implemented Call Coverage in CUCM.
• Used the CCM (Cisco Call Manager)Admin database software to configure ports, create group pick-up calls, and modify the status of the customers' phone as and when required, according to their requirement.
• Configured Call manager features such as Call Park, Group Pick up, Extension mobility, IPMA.
• Managing and configuring IP-Telephony Cisco Conference server for Conferencing.
• Creating and Managing Hunt Group, Hunt List & Hunt Pilot.
• Implemented media resources such as Conference Media Resource, Meet-Me Conferences, MOH Audio files.
• Configured CUCM phones to send calls to Voice Mail.
• Configured Cisco Unity for integration with CUCM.
• Configured Cisco Unity Subscribers and Voice-Mail boxes.
• Installed Cisco Unified Video Advantage and configured the Maximum Bandwidth for a Video Call.
• Configured Call Admission Control for a limited WAN link.
• Configured SRST on Cisco IOS Router and CUCM.
• Configured Cisco Unified Extension Mobility.
• Configured Cisco routers/switches for VoIP - including quality of service (QOS) guarantee of voice and data integrity.
• Configured and managed 5000 IP phones for 50 locations with devices ranging from 7911/7912, 7920/7921, 7960/7961 and 7970/7971.
• Implemented EIGRP, OSPF, IS-IS, BGP for enterprise ISP connectivity.
• Implement spanning tree operation in a hierarchical network.
• Implemented VLANS and inter-vlan routing, Frame Relay
• LAN/WAN design and implementation using Cisco routers, hubs and switches.
• Implementing & Filtering Traffic using Access control list (ACL) and configuring NAT/PAT.
• Setting up VLAN & Configuring ISL Trunk on Fast - Ethernet Switches, Changing Switches port to the respective VLAN.
• Adding new Static routes, New Vlan groups and Private IP addressing.
• Creating and managing VLAN on the switches and VPN on the firewall.
• Enabled remote users to access corporate LAN with VPN connectivity.
• Testing Cisco VoIP network utilizing QoS and DLSw.
• Installed and Managed Cisco Call Manager Express and Unity.
• Installed and Managed Cisco Unified Presence
• Upgrade Cisco Routers, Switches and Firewall (PIX) IOS using TFTP.
• Design and Support multiple customer test lab environments.
• Provided support (troubleshooting and performance) for AT&T customer networks.
• Responsible for designing and implementation of customer’s network infrastructure, Setup VOIP network CCM 4.x, Unity Voice mail system.
• Configured routers so that a basic IP telephony call can be completed.
• Successfully integrate a basic IP telephony network into the existing PSTN.
• Registration of IP phones with Call Manager.
• Administration of Cisco Call Manager.
• Managed inter-cluster trunk for IP-WAN.
• VPN client and IPSEC VPN tunnel management.
• Implement QOS (classifying, marking, treatment, traffic policing and shaping)
• Trouble shooting RIP, OSPF, BGP, TCP/IP & Knowledge of MPLS protocol, Frame Relay.