SUMMARY:

• Result oriented professional delivering IT solutions. Customer oriented with an in - depth background that understands the challenges and meets the constantly changing demands of today’s corporate IT environment. Technical and business savvy, skilled at Microsoft network installations and administration. Experienced in the set up and administration of corporate e-mail and Internet services. Knowledge of troubleshooting and repair of Windows based systems and applications.
• MicrosoftOffice 365
• Exchange 2007/2010
• Microsoft System Center Configuration Manager (SCCM) 2007
• Microsoft System Center Operations Manager (SCOM) 2010/2012
• Microsoft Windows Server 2003/2008/2012
• Microsoft Hyper-V
• Active Directory
• Microsoft SharePoint 2010/2013
• Microsoft SQL Server 2005
• Microsoft Windows XP/7
• Windows Clustering
• VMWare
• LANDesk 9.0/9.5
• Metalogix ControlPoint
• Okta
• Desktop/server data and user migration

PROFESSIONAL EXPERIENCE:

Systems Administrator

Confidential - Westchester, IL

Responsibilities:

• Windows Server 2012/ Hyper-V
• Migration of 1200+ Domain Controllers (20 )
• Building and configuring servers/DCs
• (Promoting servers to DC, Adding sites in ADDS, configuring DHCP)
• Remote deployment and assistance (via documentations/scripts)
• Communication with internal and external customers
• Building Hyper-V hosts via PowerShell
• Building, maintaining and updating templates
• Creating virtual machines
• Documentation of process
• Active Directory
• Active Directory Users and Computers
• Active Directory Sites and Services
• Dell iDRAC
• Remote administration, documentation of process
• Dell Change Auditor

Systems Engineer

Confidential - Chicago, IL

Responsibilities:

• Microsoft Exchange 2010/Office 365
• Managing users, groups, handling quota requestsManaging Public Folders, Delegating RightsGeneral administrationInstalling and configuring Active Directory Federation ServicesPerforming on-prem Exchange mailboxes to Office 365 migration
• Lead Point for patch deployment and vulnerability remediation effortsPatching monthly and zero day vulnerabilitiesIdentifying, researching, and reporting on all patch releases and known vulnerabilities for assigned applicationsMonitoring and tuning Windows servers to optimize system performance. Working closely with peers (e.g. Database Administrators, Systems Engineers, Network Engineers, etc.) to monitor application specific vulnerabilitiesTroubleshooting and resolving complex issues, collaborating with vendors and peers as required
• Microsoft SCOM 2007/2012Creating and managing computer groups, monitors, rules and alertsAdding and configuring Management Packs as neededInstalling and maintaining agents
• VMWareBuilding and maintaining Windows Desktop and Windows Server templates, monitoring resources
• Microsoft SharePoint 2010/2013Upgrade and migrationDeploying code releases in Pre-Production and Production farms
• Supporting and participating in new projects as needed
• Creating and maintaining system documentation for different support tiers, user communities, and other technology professionals as needed
• On-call/Off-hour support
• Resolving level III issues escalated from Desktop Support team

Desktop Engineer II

Confidential, Chicago - IL

Responsibilities:

• Built and maintained images for workstations and servers
• Installation of operating systems like Windows 95/98/2000/XP/Vista and other peripherals such as printers, scanners & hubs.
• Connection and configuration of SCSI disk drives and SCSI interfaces like tape drive, CD - Writer and video.
• Troubleshooting of IRQ and DMA allocations, addresses and memory location.
• Installation and configuration of modems of various makes and grades and protocol selection for Internet connection.
• Home-office and remote location support.
• Migrations of over 450 workstations, laptops and servers from Windows NT4.0 to Window 2000
• Migrations of workstations and laptops from Windows 2000 to Window XP Professional.
• Basic understanding of various programming tools and networking as aid to efficient PC servicing.
• Server/desktop/laptop imaging and data backup/transfer via LAN/WAN using Norton s Ghost.
• Customized Ghost images to fit individual department needs.
• Support, monitor, test, and troubleshoot hardware/software issues.
• Complete build, image, rack & installation of server using Windows
• Member of Disaster Recovery Team.
• Served as Back up for network administrators, responsible for multiple web and data servers.
• Macintosh Hardware support (G3, G4, G5, Power Book)
• Macintosh software support (Classic and OS X, Final Cut Pro, Quark Express, Adobe In-Design)
• Exchange administration, including creating and managing accounts, groups, distribution lists and public folders
• Remote administration of desktops and servers using RDC, VNC, Remote Assistance, and SMS 2.0
• SQL server 2000 administration
• Fax Blasts to affiliates using GeniFax, OmTool and RightFax utilities
• Configured and maintained HP Proliant 1850, DL580, 5500 series servers with Windows NT 4.0 Server, Windows 2000 Server, Windows 2003 Server /SQL Server 7.0, SQL Server 2000
• Providing escalated level3 support and guidance to team members
• Mentoring and new and existing technicians