PROFESSIONAL SUMMARY:

• Over 6+ years of experience in Cisco VOIP equipments and VoIP related technologies
• Detail oriented and experienced Voice Network Engineer with experience in Cisco Unified Communications Manager(CUCM), Call Manager Express (CME), Cisco Unity, Cisco Unity Connection, Cisco Unity Express (CUE) and voice applications.
• Familiar with managing Cisco Unified Call Center Managers, UNITY voicemail systems, H323 and SIP voice gateway, LAN/WAN and System Integration
• Extensive knowledge of installing advanced configurations on Cisco Call Manager platforms
• Strong experience performing: Layer 2 and Layer 3 switching, VLANs and 802.1Q trunking, and Inter - VLAN configurations, PRI (Primary rate interface).
• Hands on experience in deployment of CUCM versions 5.x/6.x/7.x/8.x./9.x/10.x, Cisco Unity Connection 5.x/6.x/7.x/8.x./9.x/10.x, CME 4.x/7.x/8.x/9/x/10.x, Cisco Unity Express 4.x/7.x/8.x/9/x/10.x
• Subject Matter Expertise of VOIP protocols H323/MGCP/SIP/SCCP.
• Advance level troubleshooting skill set for analog connections FXS/FXO/PLAR and Digital connections for ISDN/BRI/PRI/T1/E1.
• In-depth knowledge of Cisco Unified Communications like UCM, Unity Connection.
• Experience working with Tandberg, Cisco (video advantage), and DVTEL video equipments and software.
• Expert level knowledge of IP Telephony features Extension Mobility/Device Mobility/Mobile Voice Access/Call Pickup/Group Pickup/Intercom/FAC/CMC/Time of Day Routing/Paging/ Call Park/ Directed Call Park/BLF/Speed Dials/MOH/Call Forwarding.
• Integration of Unity Connection with Call Manager using Skinny and SIP protocol.
• Integration of IM&P with Call Manager using SIP Trunking for Presence capabilities and using Jabber.
• Expertise in Cisco Meeting Place Express, Cisco Emergency Responder, Cisco Access Points and bridge, VPN IPSec and Cisco IP phones.
• Configuring QoS/Auto QoS in LAN and WAN environment
• Configure and Troubleshooting routers, switches, IP telephones, firewalls, wireless devices, and access technologies.

PROFESSIONAL EXPERIENCE:

Confidential, Morristown, NJ

Network Voice/ UC Engineer

Responsibilities:

• Design, implementation, ongoing management and troubleshooting of Cisco Unified Communication systems, including Call Manager/ Unified Communications Manager Unity.
• Integrated the Cisco Unified Wireless IP Phones (792X series) with Cisco Unified Communications Manager and Cisco Unified Communications Manager Express using IEEE 802.11 over a Cisco access point.
• Solve/Engineered call routing, number translation, pickup groups, and call handler issues.
• Designed, tested and implemented cost effective customized Voice solutions for clients including full and fractional ISDN-T1 circuits.
• Telephony Configuration, Device Pool Configuration,DHCP Server Configuration, LDAP System Configuration, Call Routing Configuration, Access List Configuration, Media Resource Configuration, Music On Hold Audio Source Configuration, Music On Hold Server Configuration, Device Configuration, Gateway Configuration, Cisco Unified IP Phone Configuration, Trunk Configuration
• Provide administration, configuration and fine tuning of various VOIP systems, including: Cisco Unified Call Manager, Unity voicemail system, Call Manager Express, Cisco Emergency Responder, Cisco Meeting Place Express, voice gateways, phones and users.
• Deploying CUCM-SME 8.5 and SIP Trunks
• Setup complete monitoring of voice infrastructure including voice gateways, call manager servers, IP phones, IP trunks, equipment health and utilization etc. using Cisco Works via SNMP.
• Integrated the Cisco Unified Wireless IP Phones (792X series) with Cisco Unified Communications Manager and Cisco Unified Communications Manager Express using IEEE 802.11 over a Cisco access point.
• Implemented Cisco Unified Communications Manager Applications like CUPS, IPMA, Extension mobility and Attendant console as per customer requirement.
• Daily routine support and troubleshooting issues related to VoIP and Voice Mail system

Confidential

Network Voice Support Engineer

Responsibilities:

• Install 500 IP Phones 7942, 7945, 7960, 7071 and upgrade their phones with PSTN Phones.
• Deployment, management, Upgrading and troubleshooting of CUCM 7.0, 6.0, Call Manager 4.x series with clusters, IPCC Express, Unity and UC520, UC540.
• Deployment and management of Cisco Telepresence Cisco Meeting Place Express, Unified Presence.
• Troubleshoot IP phones and register with the phone with right mac address, PRIs, Voice Gateways, Route Patterns, BAT, SRST Call Manager Fallback and other features.
• Automating the IP phone registration process through usage of TAPS & import of IP phones using BAT.
• Deploying a multisided IP Telephony Network with Cisco Call Manager.
• Configuring the Gateways to support voice & data traffic, QoS configuration on switches / routers, configure the POTS & VOIP dial peer for H.323 gateway on the Cisco router.
• Installing & configuring Unity Voicemail & integrating with Cisco Call Manager.
• Provided service solutions and maintained VPN, IVPN, MPLS-VPN Network-based services of corporate customers on Broad Band, LL, and ISDN
• Support of Cisco Gateway Controllers, Trunk gateways, and SIP Proxy Servers.
• Troubleshooting clients IPT network. Configuring IPT devices as per client's requirements.
• Performed administration of Cisco Call manager, voice gateways, phones, and users.
• Responsible for designing and implementation of customer’s network infrastructure, Setup VOIP network CCM 4.x, Unity Voice mail system.
• Successfully integrate a basic IP telephony network into the existing PSTN.
• Configured and made adjustments to Cisco Unity voicemail system.
• Designing UC Solution based on Cisco UC products
• Configuring H323, SIP and MGCP Voice gateways and End-to-end implementation of Unified communication infrastructure for multi location.
• Configuration and maintenance of ISP SIP trunks.
• Configure VOIP dial-peers, Route patterns, route lists, Hunt Lists, Translation patterns, Inter cluster trunks, SRST, Toll bypassing and qos traffic shaping

Confidential

Network Engineer

Responsibilities:

• Leading the project to research on Microsoft unified messaging with Cisco unified communications manager and Cisco unity connection. Worked on configuring multiple CUCMs8.5, CUCs8.5, gateways and switches in test labs.
• Deployed Voice over IP Solution for various mid-sized customers, each with distinct requirements.
• Dealt with Unity Connection: Call Handler and Directory Handler issue setups.
• Managed and troubleshot several implementations of Cisco Call Manager Express (CME) and Unity Express (CUE) for mid-sized companies.
• Worked with partition, CSS, call routing, translation pattern, pickup groups, call handler issues, transcoding and auto attendant.
• Established comprehensive understanding of Voice Gateways Protocols (H323, SIP, and MGCP), and InterCluster application in providing solutions to customers.
• Troubleshooting problems related to LAN and WAN.
• Creating Route patterns, Route groups, Route list on Cisco Unified Call Manager.
• Troubleshooting issues related to meeting place server (Audio Conferencing).
• Continuously monitoring alerts on Real-time monitoring tool (RTMT).
• Creating Dial peer on Cisco Gateways to ensure the proper call flow between sites.
• Creating H.225 (Gatekeeper and Non- Gatekeeper Controlled) Trunks, Inter Cluster Trunks, and SIP Trunks for proper call flow.
• Working closely with Cisco to fix various bugs in Cisco related products.
• Configuration and Troubleshooting VOIP-Audio Codec, VOIP Getaways.