SUMMARY

Strong Technical savvy and solution visionary, self-motivated, reliable, with proven ability to deliver on multiple projects simultaneously. Delivers success through leveraging technical expertise to inspire and support my team in their efforts to achieve product goals. Proven record of excellent interpersonal abilities fostering and maintaining Trusted professional relationships with clients, helping demonstrate the value proposition of our solutions. Demonstrated and proven Consultative Selling, Communications, Presentation, Business/Financial Acumen, and Negotiations skills understanding of pricing structures, service levels and global reach of IT solutions offerings. Proven experience working in or with complex technologies, High Performance compute environments and Enterprise Security/Compliance. Thrives in deadline-driven environments. Possesses solid understanding of the competitive landscape, industry trends, current and emerging technology roadmaps and ability to clearly articulate the technical differentiator and unique value proposition of IT Solutions versus competitors. Broad understanding of BCDR solutions, industry best practices, multiple business processes or technology designs within a product/technology family, the end-to-end IT Infrastructure services portfolio. Skillfully negotiates with others to achieve desired results/meet customer needs. Expert understanding of services P L and cash flow development and business impact. Very experienced in customer-facing situations, particularly in high-stress accounts. Expert technical writing skills. Expert facilitation and presentation skills.

Professional Experience

Confidential

Senior Solutions Consultant

• Worked as part of a specialized team independently providing analysis, planning, and guidance to technical staff, management, and IT executive leadership.
• Provided IT Strategic Planning services and solutions to Fortune 500 companies, including System implementation planning and Change management
• Responsible for creation of Solution Opportunity documents, Statements of Work, and Post sale documentation.
• Highly experienced in Proof of Concept presentations, trade shows and conferences, oral presentations.
• Effectively articulated value propositions associated with solution offerings
• Focus on conducting Discovery and Due Diligence of Customer environment to help develop customer service and cost baseline
• Trusted technical advisor, delivering technical presentations at the senior management/executive level and responding to technical questions to Fortune 500, SMB and local customers
• Developed solutions to business challenges, such as backup/recovery, Business Continuance, Network Attached Storage configurations, as well as utilizing creative approaches to solving difficult challenges, such as Data Center relocation, Global Data Protection, and PCI/HIPAA/SOX compliance.
• Demonstrated expert knowledge of installation and configuration of Physical and Virtual Windows and Linux servers, as well as front-line administration and support of network devices, switches, etc.
• Demonstrated expert knowledge of SAN protocols and experience designing, implementing, and managing local and physical storage services via a shared SAN environment
• Assisted with organizational and technical readiness for system development, implementation and legacy replacement of BCDR systems, Security Systems DataCenter Relocation and Refresh.
• Experience with data migration projects, and centralized management systems for enterprise storage
• Team lead for installation, administration, data migration, provisioning and decommissioning of large scale NAS environment solutions.
• Implementation Manager for Imprivata Single Sign On solution for large-scale Medical Provider, spanning several markets and diverse medical facilities.
• Supported sales and account executives in selling and closing large complex global service engagements
• Assisted leadership in establishing operational plans and processes for the group.
• Assessed operational risk, cause and effect on profitability for the largest sales opportunities
• Construct, tailor, and negotiate service contract SOWs for both customer engagement and partner provisioning for large sales opportunities
• Developed written reports, assessments, briefings and presentations.
• Coaches/Mentors others in closing complex deals.
• Provided on-site training to customers, from basic knowledge transfer to full product training in BC/DR technologies.
• Demonstrated ability to construct and drive organizational strategies and process improvement
• Maintain storage documentation and standards
• Excellent writing skills, public relations skills, and technical skills.

Confidential

Solutions Engineer

• Identified, qualified, designed, developed and presented solutions based on customer business and technical requirements
• Provided IT Strategic Planning, IT Executive Governance and IT/Business Alignment for key accounts and Enterprise customers
• Enterprise Architecture Planning: Developed high performance compute platforms for enterprise customers, focused on PCI DSS security standards, utilizing dedicated and shared Database servers and VMWare-based architectures, especially mobile application servers. Architected complex Data Center Networks, including Highly Available systems, BCDR processes, and Enterprise-level security and compliance.
• Enterprise Project Portfolio Management: Responsibilities included remote and local administration of physical, virtual, cloud, and grid systems, installing and maintaining network and security monitoring software, scripting various administration tasks, particularly around PCI compliance information gathering and processing.
• Assess operational risk, cause and effect on profitability for the largest sales opportunities
• Established and cultivated ongoing business relationships with customers
• Established RFP program to help select new Managed Hosting Provider, with emphasis on Cloud technologies. Assisted in developing new data centers in Asia, S. America, and E. Europe.
• Constructing complex service provider solutions in the IT services provider market.
• Pioneered the migration from hardware based to Cloud/Grid based High Performance environments, to establish more cost-effective, flexible, and reliable environments for our customers.
• Global IT operations planning for our EMEA and Far East operations, with market development in South America.
• Responsible for administration of Oracle and other Data Base systems, including disk management, data protection, batch processing of periodic jobs hourly, daily, weekly and reporting to management and customer's.
• Position cost effective and practical alternatives for the customer by bundling products/service solutions to maximize opportunity while meeting customer's needs.
• Responsible for Configuration Management Process, Change Control, Software versioning, and maintaining the documentation of all required processes.
• In depth Project and Program management experience for IT outsourcing and managed services contracts for infrastructure management, infrastructure as a service, high performance and cloud solutions, and international data center deployment.
• Instrumental in driving the development and implementation of shared storage solutions
• Responsible for Vendor Management, Vendor contracts, and Vendor assessments.
• Additional responsibilities included:
• IT Operating Models and Organizational Structu res
• IT Operations Optimization esp. cost reduction strategies
• Change management
• System implementation planning
• Focused on Managed Services products, Including Dell, Network Appliance, Linux, , Hadoop Amazon EC2, and VMware products.

Confidential

Consulting Systems Engineer

• Worked as part of a specialized team independently providing analysis, planning, and guidance to technical staff, management, and IT executive leadership.
• Assisted with organizational and technical readiness for system development, implementation and legacy replacement.
• Developed collaborative relationships with customers that resulted in over 1 million in additional revenues
• Designed Solutions that incorporated High Availability components, complied with various NIST security standards HIPPA, STIG, SOX, etc and integrated with VOIP telephony, based on Cisco Unified Computing Systems solutions.
• Broad understanding of IT planning, architecting, engineering, and operations across multiple disciplines Identified, qualified, designed, developed and presented solutions based on customer business and technical requirements
• Developed Data Center Automation solutions, based on Riverbed and BMC products
• Supported account executives in selling and closing large complex global service engagements, with particular emphasis on Data Center relocation, migration from standard to VOIP telephony, migration from physical to virtual compute and storage, migration to cloud.
• Developed and negotiated service contract SOWs for both customer engagement and partner provisioning for large sales opportunities
• Assisted leadership in establishing operational plans and processes for the group.
• Assessed operational risk, cause and effect on profitability for the largest sales opportunities
• Lead customer presentations at the senior management/executive level
• Worked with Wyoming Air National Guard to design and deploy HP Cluster Platform Express in their new Data Center, utilizing Cisco Enterprise class switches, EMC and Network Appliance storage, and Symantec Netbackup software.
• Defined customer's requirements resolved any technical issues arising
• Effectively articulated value propositions associated with our solutions.
• Developed trusted technical advisor status with customers, delivering technical presentations and responding to technical questions and established relationships with Colorado, Wyoming and Nebraska Army National Guard posts, to develop enhanced Data Center operations. Responsible for gathering requirements, presenting solutions, as well as training and documentation.
• Expert understanding of storage allocation and performance in a clustered environment
• Architected solutions for high availability and robust disaster recovery for critical enterprise services.
• Worked with the US Forest Service to implement Cisco UCS High Performance Compute systems into their new Data Center in Fort Collins, CO.
• Developed Virtualization practice, including VMWare, Citrix, and Xen. Worked closely with strategic partners, such as Dell, Cisco, EMC, Network Appliance Sun and Hitachi, to deploy custom solutions tailored to each customer's need.
• Developed written reports, assessments, briefings and presentations.

Technology: Cisco products, but also developed solutions incorporating Brocade, Juniper, etc. Many solutions involved Dell, HP, and EMC products.

Confidential

Senior Technical Consultant Avamar/BRS

• Identified, qualified, designed, developed and presented solutions based on customer business and technical requirements
• Developed corporate revenue stream from scratch to over 20 million annual revenues.
• Worked closely with the software engineering team to develop NIST security standards for the Avamar product, and successfully sold this solution into secret and top secret Government accounts.
• Assisted EMC and Data Domain Leadership in establishing operational plans and processes for the group.
• Responsible for creation, tuning, and negotiation of Solution Opportunity documents, Statements of Work, and Post sale documentation.
• Broad understanding of IT planning, architecting, engineering, and operations across multiple disciplines
• Specialized in Proof of Concept presentations, trade shows and conferences.
• Made customer presentations at the senior management/executive level
• In depth Project and Program management experience on complex BCDR solutions, data center migrations, data protection, security and backup/archive solutions.
• Supported account executives in selling and closing large complex global service engagements
• Positioned cost effective and practical alternatives for the customer by bundling products/service solutions to maximize opportunity while meeting customer's needs.
• Provided on-site training to customers, from basic knowledge transfer to full product training in the Avamar and Data Domain product line.
• Lead Technical Architects and Subject Matter Expert on individual sales engagements to construct and support the selling of large services deals
• Coached/Mentored others in closing complex deals.
• Developed solutions to business challenges, such as backup/recovery, Business Continuance, as well as utilizing creative approaches to solving difficult challenges, such as Data Center relocation, Global Data Protection, and NIST compliance.
• Net-new Federal customers included US Coast Guard, US Marine Corps, CENTCOM,US Postal Service, Federal Aviation Administration, Amtrak, US Senate
• In depth experience in creating and managing the development of infrastructure outsourcing solutions and SOW's
• Worked closely with other engineering teams to integrate Cloud and Grid solutions into customer requirements. EMC Atmos, VMWare, Cisco Smart Grid, Data Domain and Level 5 all played important parts in presenting our customers with comprehensive solutions to their Data Center and BCDR problems.
• Many of our customers were engaged in High Performance Compute deployment, and relied on my team to help design and deploy state of the art components and solutions in their Data Centers.
• Assessed operational risk, cause and effect on profitability for the largest sales opportunities
• Directed teams of support engineers to ensure customer satisfaction.
• Fortune 100 companies included Nike, T-mobile, Bank of America, Boeing
• Broad knowledge and expertise in Storage Area Networks, Network Attached Storage, DASD, JBOD and other storage technologies.
• In-depth experience in conducting Due Diligence and Customer baseline
• Demonstrated ability to construct and drive organizational strategies and process improvement

Focused on the Avamar product line, but solutions often included Networker, DataDomain, VMware, Cisco, Brocade, Oracle, etc. Also worked with Dell, HP, and the whole EMC suite of products, including Clariion. Broad understanding of solutions, industry best practices, multiple business processes or technology designs within a product/technology family. Developed Cloud-based strategies in conjunction with the VMware sales teams. Designed High-Capacity networks to provide for Data transfer, backup, BCDR, and compliance.

Confidential

Senior Solutions Consultant

Provided Technical Pre and Post sales support for SUN, Veritas, Hewlett-Packard, and Cisco product lines.

• Responsible for new installations, upgrades, troubleshooting and identifying new opportunities for our top customers.
• Responsible for crafting Statements of Work, Solutions Overview documents, installation Runbooks, and post installation training. Performed systems analysis to increase performance, by upgrading OS, drivers, software versions, etc. Served as Project Manager for most implementation projects.
• Customer satisfaction was a key goal.
• Focused on Health Care, Financial and Retail accounts.
• Lead Technical Architects and Subject Matter Expert on individual sales engagements to construct and support the selling of large services deals
• Shared knowledge and experience to enhance technical capabilities of peers.
• Assessed operational risk, cause and effect on profitability for the largest sales opportunities
• Supported account executives in selling and closing large complex global service engagements
• Positioned cost effective and practical alternatives for the customer by bundling products/service solutions to maximize opportunity while meeting customer's needs.
• Experience with data migration projects, and centralized management systems for enterprise storage
• Identified business challenges in a wide range of industries and with customers of varying sizes.
• In depth experience in creating and managing the development of infrastructure outsourcing solutions and SOW's
• Lead the development of required collaterals strategies for the practice
• Supervised training and development of teams of support and development engineers, as well as Project Management of complex deployment of solutions in Enterprise systems.
• Strong experience provisioning, designing, troubleshooting, and administering NetApp storage, and similar hardware.
• Strong experience provisioning, designing, troubleshooting, and administering Windows Servers, UNIX servers Solaris, AIX, System 5 and Linux all flavors
• In depth Project and Program management experience on IT outsourcing and managed services contracts for infrastructure management,
• Strong experience provisioning, designing, troubleshooting, and administering NetApp storage, and similar hardware. Technologies included Network Attached, Fibre Channel, iSCSI, DASDI, JBOD
• Software solutions revolved around NetBackup, HP Data Protection Advisor, Networker and clustered systems.
• Provided pre and post-sales support of a variety of software and hardware solutions, including Microsoft Systems, virtual desktop technology from Citrix Xen and VMware technologies, SUN/Oracle, Microsoft, Linux and Symantec products, but also developed solutions incorporating Cisco, Brocade, Dell, Network Appliance, HP, and EMC products
• Expert knowledge of SAN protocols and experience designing, implementing, and managing local and physical storage services via a shared SAN environment
• In-depth knowledge of assessing operational risk cause and effect on profitability for the largest sales opportunities.
• In-depth experience in conducting Due Diligence and Customer baseline
• Demonstrated ability to construct and drive organizational strategies and process improvement

Confidential

Director of Operations

• Developed forward-looking operation to embrace new, innovative technology
• Sales Opportunity Management, Bid/Proposal Management and Relationship Building

• Established competitive compensation structure for Field Engineers

• Recruited and managed a diverse team of 20 engineers
• Broad understanding of IT planning, architecting, engineering, and operations across multiple disciplines
• Identified business trends and associated technology implications in a variety of industries including conducting industry and client research and analysis to identify new value sources
• Effectively articulate value propositions associated with product lines
• Lead Technical Architects and Subject Matter Expert on individual sales engagements to construct and support the selling of large services deals
• Assessed operational risk, cause and effect on profitability for the largest sales opportunities

Senior Solutions Consultant

Confidential

• Increased Professional Services revenues in Western Region from 100,000 to 4,500,000
• Working closely with the sales team, we developed the Solutions Consultant position, developing a trusted advisor relationship with our customers
• Oversaw engineering services both pre and post sales in 4 district offices.
• Developed and conducted customer presentations at the senior management/executive level.
• Developed and negotiated SOWs for both customer engagement and partner provisioning for large sales opportunities
• Developed new accounts in the Federal space, leveraging the transition from Mainframe to UNIX technology.
• Position cost effective and practical alternatives for the customer by bundling products/service solutions to maximize opportunity while meeting customer's needs.
• Managed all Proof of Concept presentations.
• Supervised and assisted account executives in selling and closing large complex global service engagements
• Project Manager on E10k/Informix database conversion, resulting in a long-term contract and over 1 million in revenues
• Project Manager for enterprise Tivoli deployment, establishing corporate expertise in this market.
• Implemented a long-term Professional Services program, designed to augment the customer's staff
• In depth Project and Program management experience on IT outsourcing and managed services contracts for infrastructure management.
• Responsible for developing and maintaining all project and product documentation for all customer deployments.
• In-depth knowledge of assessing operational risk cause and effect on profitability for the largest sales opportunities.
• In-depth experience in conducting Due Diligence and Customer baseline
• Demonstrated ability to construct and drive organizational strategies and process improvement

System Engineer

Confidential

• Developed a Professional Services model that created long-term services contracts to follow on major hardware deployments by our customers.
• Strong experience provisioning, designing, troubleshooting, and administering NetApp storage, and similar hardware. Technologies included Network Attached, Fibre Channel, iSCSI, DASDI, JBOD
• Strong experience provisioning, designing, troubleshooting, and administering Windows Servers, UNIX servers Solaris, AIX, System 5 and Linux all flavors
• Experienced with data migration projects, and centralized management systems for enterprise storage
• Expert knowledge of SAN protocols and experience designing, implementing, and managing local and physical storage services via a shared SAN environment