- Requirements Analysis and Design
- Build and maintained
- Window and Virtual Servers
- Manage User Accounts
- Client Server Support
- Server Production Support
- User/Data Migrations
- Application Installation/Configuration and Maintenance
- Application Testing
- Vulnerability Testing
- Exchange Server Installation and Maintenance
- Create/Maintain Email Policies
- User Training
- Tier 1/2/3 help desk
- Performance System Monitoring
- System Administration
- Disaster Recovery
- Information Assurance
- System Security
- Patch Management
- Configuration Management
| Systems Engineer Confidential - Email and Web Services course
- Project Management course
- Network System Administration course
Systems Engineer Confidential - Integrating various unified communications applications with existing infrastructure to ensure the solution is approved and optimized
- Creation of service accounts, software, convergence Lab Redesign, Lab hardware rebuild
- Maintain test user Active Directory accounts and Exchange 2012 Mailboxes
- Supported forest and Domain Controllers
- Cisco Unfied Computing System and Cisco Unified Communication Manager 9.1 installs and configurations,
- LDS Light Directory Services , LDAP, Lync 2012 configuration and support
- support voicemail on Cisco IP phones model 7962, Cisco softphone, viewmail and telephone issues
- Cisco Unified Call Manager and Unity Pair support.
- Supported Hyper-V and Virtual Servers MS Windows 2012 servers.
- Webex and Jabber deployment in lab and production environment
- Created documentation Lab environment using VISIO, port configuration, 508 assistive compliance, VTGO, Accessaphone, Dragon, Zoomtext
- Testing functionality of Call Manage Unified Messaging 10.5.2 on iphones
- Provide weekly and monthly status to program management, client, and senior management
Sr Systems Security Administrator Confidential - Support, maintenance and monitoring Windows 03, 08 based servers,
- provided business continuity, training and support to Tier 2
- Patch Management using WSUS and Lumension
- Maintain Active Directory, Group Policy and DHCP, VLAN configuration, server maintenance
- supports personnel security ISSO , security policy, procedures, incident response security scanning, POA M's. security Audits, security controls for Risk Management
- Mitigate and Remediate risk and Vulnerabilities using Nessus.
- Penetration testing and evaluation vulnerability scanning mitigate and minimize risks
- Maintenance of user accounts and software approvals, remediation plans to risks through risk assessments.
- Implement Security incident response and policies,identify needs based on new threats according FIPS 200, NIST 800-53,
- Document and update System Sescurity Procedures SSP , Business Impact Analysis BIA
- Reporting of key security metrics for Government, HSPD-12 implementation
- Create CCB's for upcoming maintenance, changes to systems and long and short term projects.
Messaging Engineer Confidential - Support TSA classified network systems Windows Server 2008/2003 Active Directory, BES 5.0/4.0 platforms.
- Account provisioning and maintenance of Active Directory, GPO's Exchange, OWA access and issues and resolution
- maintain operating system security using Exmerge Message Tracker, Antigen, Hyena
- Monitorimg tools used NETIQ AppMgr, Analysis Center and Solarwinds.
- Managed multisite domains Active Directory for TSA.
- Performed day to day operation of Exchange environments which includes change, release, performance, and availability management
Exchange Administrator Confidential - Prepared data file for deployment from Group Wise, Lotus Notes to Exchange 2010
- Utilized Quest tool for migration from GroupWise to Exchange 2010
- User support and training post migration
- Attended daily meetings to keep client abreast of updates and changes
Confidential Systems Administrator 2 - Create users account, Active Directory, reimaging desktops for new and existing users using Norton Ghost and Bart PE
- Setup Virtual desktops for Developers, DoD vulnerability management processes and tools using IAVAs,Vulnerability Management System
- Run Retina Scan on desktops and servers, image workstations and servers with DISA Gold disk,
- Patch Management of desktops from the DOD site and WSUS server
- Assist users with OWA, Outlook 2003 issues, desktop and Server builds
Confidential Tier II IT Support Specialist - Reimaging workstations for users using Zen Works 7 software, authenticated users to Safeboot,
- Create tickets using Remedy 7 ticketing system,
- Install COTS Software to customers workstations, remove viruses from users workstations, support the Printer migration from Novell servers to Microsoft printer
- Support directory services migration desk side support, maintained GPO's
- Create guest wireless accounts, maintain user accounts using
Confidential IT Support Specialist - Support user with various computer, network and printer problems
- Created accounts, distribution list, resources accounts using Active Directory and Exchange 2007
- Sever Monitoring running by running health checks, setup Network printers for the user community, assisted user with email problems, reset user passwords
- Support wireless and vpn connections, OWA problems, removed virus and malware from desktop
Confidential Exchange Administrator - Prepared GroupWise data file for weekly migration, ran weekly migration from GroupWise To Exchange 2007, checked daily backups using Net backups backup system
- Attended weekly migration meeting, assist users with Novell permissions, to distribution list and mailboxes.
- Used the Quest Migrator tool migrate the users from GroupWise To Exchange, post migration support, move users to correct servers, and troubleshoot email issues.
|
| Software/Hardware | - Troubleshooting of electronic components including fax machine, printers copiers, scanners ,
- Installation Network Adapter cards, Basic Configuration, maintenance.
- CD-Rom drives, installation of RAM, identify system board components.
- Practical hardware experience with IDE drives, EMC, Emulex cards Trend .
- Microsoft Server 10,12, Microsoft Exchange 10/12, Share Point, Active Directory,
- Outlook 10/12 Lotus Notes, Novell Dameware, SMS, Terminal Services, Remote desktop, Lan Desk, OCS, Nessus Scan, Lumensions, Trackit ticketing system, HP Service Manager ticketing system , CAPRS, Kisam, Print Servers, File Servers
- Windows 10/12 Microsoft Office Suite 2010, Visio
- Familiar with Norstar CITS, and Merlin Magix telephony systems, Windows NT servers, Dell 6200 and 6600 servers, Cisco IP phones 7962,
- Commvault, Veritas Netbackup, BMC Remedy ticketing system, setup Blackberry Devices,
- VMWare, Hyper-V, ESXi, HP SAN, Cisco Unified Call Manager CUCM , Cisco Unity Pair CUP , Jabber, Webex, Cucilync, Viewmail, Light Directory Services LDS , Office Commicator Service OCS , Lync , Cisco Jabber, Cisco Webex, IPBlue Software Dragon , Zoomtext, VTGO
|
Privacy Policy
