SUMMARY

NOC Manager, IT project manager, team leader, and network engineer with 14 years of experience supporting enterprise-level architecture, configuration, and infrastructure for government agencies world-wide. Consistently tapped to manage complex, cross-functional technology initiatives and turn around projects. Tenacious problem solver known for attention to detail and the ability to create order amid the chaos of dynamic, high-volume environments. Motivational leader and communicator, capable of building cohesion and project engagement across all levels of staff, management, and customers.

Fiscal Management

• Assumed control of a budget that was Services-based and transitioned to a Sales-based profit center.
• Received recognition for assuming control of a budget that was 422k in the red and taking actions that resulted in a positive EOY value in excess of 160k while maintaining an ROS of over 70 over a period of 8 months.
• Successfully managed and maintained an 11M budget, facilitating a ROS of over 70 .

Projects

• Managed multiple projects throughout the lifecycle, from initiation, to planning, execution, and monitoring and controlling, through to completion/closeout. Projects included enterprise End of Life EOL hardware upgrades, enterprise-wide IOS upgrades, enterprise Juniper VPN upgrades, enterprise ACS replacement, HP Network Node Manager i NNMi implementation, and Code Talker Hall PC Lab development as well as others.

Leadership Staff Management

• Professionally recognized for leadership and support during transition from a Contractor Owned / Contractor Operated network to a Government Owned / Government Operated network facilitating Knowledge Transfer, process adjustment across Operations and Change Management, and staged project turnover.
• Professionally recognized for providing outstanding leadership and support to the MCNOSC Integrated Network Support Team.
• Recruited and trained right-fit employees to build sound and sustaining teams in geographically disparate locations.
• Advanced IT staff skills, conducted employee reviews, and individually mentored to ensure achievement of set goals.

Communication

• Clearly and concisely communicates technical information to senior leaders and translates highly technical processes into easy-to-understand, non-technical explanations for end users.
• Created collaborative culture of cross-functional teamwork instrumental in meeting aggressive deadlines.

PROFESSIONAL EXPERIENCE

Confidential

Network Manager

• Responsible for the overall operation of the DARPA Network Operations Center, both to internal and external DARPA customers.
• Responsibilities include staffing of shifts, definition of shifts, and ensuring adequate coverage.
• Supervision of personnel to include training, adherence to tasking, required access, attendance, and disciplinary action.
• Responsible Individual for SCOM, working with RIs to ensure tool reflects what they need tracked, working with management to ensure that reporting features are adequate and reporting is functional, ensuring all servers are monitored, and tuning to ensure alerts are relevant.
• Responsible for SolarWinds, managing its reporting and daily operation.
• Responsible for escalation of alerts past the RI to Operations Management if the RI is unresponsive.
• Responsible individual for the morning report.
• Supervisor of backup items, ensuring that all Syncsort backups are being run successfully and if there is a failure that appropriate RIs are engaged.
• Supervisor of mobile device testing to include: Blackberry 5, Blackberry Classic, Samsung Galaxy S4, and iPhone devices.
• Responsible for Metrics Management for the NOC metrics.
• Manages complete scope of SOPs and performs periodic reviews of all SOPs related to NOC actions and staffing.
• Ultimate responsibility to improve efficiencies of the operation, and to meet Service Level Objectives at the NOC.

Confidential

Information Systems Security 2,

• Ensured solid working relationships with the Prime and other business partners.
• Responsible for rapid recovery of network outages and the day-to-day network operations at the NOC .

Network Operation Center NOC Manager,

Confidential

• Responsible for the overall operation of the Quantico Network Operations Center, both to internal and external Harris customers.
• Responsibilities included cost account, personnel and operations management.
• Ensured that strong relationships are established w/external business partners while maintaining seamless internal communications within Harris IT Services.
• Provided supervision, leadership and mentoring. Responsible for NOC related salary actions, promotions, transfers and personnel issues. 100 Adherence to enterprise processes.
• Ultimate responsibility to improve efficiencies of the operation, and to meet Service Level Agreements at the NOC.
• Managed and maintained all Harris IT Services NOC assets.
• Ensured compliance with contractual and Navy/USMC guidelines pertaining to operations.
• Ensured solid working relationships with the Prime and other business partners.
• Responsible for project management and scheduling, risk management, cost and performance management.
• Provided assessment of reporting, trend analysis and process.
• Prepared and presented briefings for customers and management on project status.
• Prioritized task lists, established technical milestones and monitored the adherence to project timelines.
• Provided new/potential program requirements with solutions using current technologies.
• Managed NOC related trouble tickets, reporting, escalation procedures and resolution.
• Applied process tools and skills to enable the logical conversion of customer needs into solutions that acknowledge technical, schedule, geographical, and cost constraints.

Operations Manager

Confidential

• Directed complex, steady-state technology refresh project for NMCI, including scheduling network downtime and coordinating logistics for CONUS and OCONUS sites, ensuring high quality customer service is maintained.
• Planned and oversaw software upgrades affecting 7K devices around the world. Communicated and collaborated with on-site technicians to decrease interruptions to productivity and to ensure goals are consistent.
• Served as backup to the NOC Manager as required.