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System Administrator Resume Profile

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Dubuque, IA

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Summary

System Administrator with over 22 years of combined IT experience. Currently provide consultation to Monitoring Tools team, while also maintaining Dubuque site lead for ISM Maximo system. Prior WebSphere Admin with 5 years of experience in multiple versions of WAS administration in AIX Unix environment, 5 years IHS experience, and 3 years of Desktop support experience. Core strengths in: Leadership, Training, Mentoring, and Customer focus.

Technical Skills

  • WebSphere Administration
  • IHS IBM HTTP Server
  • WinSCP
  • Active Directory
  • Change Management
  • Windows Server 2003
  • Windows OS 95 to 7
  • AIX Unix, Redhat Linux
  • Microsoft Office 97, 2000, 2003, 2007
  • HP Openview Service Desk,
  • ISM Maximo
  • Remedy ITSM
  • Service Center

Professional Experience

Confidential

System Administrator

  • Collaborated efforts between support teams to provide consistent support across Dubuque site.
  • Liaison between super-users for ISM system and development team
  • Gathered customization information and presented to ISM board members to make positive adjustments to ISM system
  • Gaining skills and knowledge regarding IBM Monitoring tools Tivoli and ITCAM to provide consultation to on-site teams
  • Provided support to Maximo system to ensure that it was consistently available to users, troubleshoot when system websites were do
  • Deployed Enterprise Application Archive EAR , Web Application Archive WAR , JSP's, and Servlets in UAT staging , steady state
  • Perform WAS fixpack upgrades as required
  • Extracted data from excel spreadsheets and then transferred and loaded the information onto the IBM database
  • Perform system health checks and monitor system resources
  • Worked with adapters to transfer data from native ticketing system into IBM Maximo ticketing system
  • Worked in a very diverse global environment engaging and interacting with many different teams around the world

Confidential

Enterprise Service Technical Support Engineer II

  • Promoted from Technical Support Technician
  • Computer/IT Services WebSphere/Unix application administrator
  • Installed, Configured and did troubleshooting of WebSphere Application Server 4.0, 5.X,6.0
  • Deployed Enterprise Application Archive EAR , Web Application Archive WAR , JSP's, and Servlets in staging, production
  • Consulted with and provided support to various application groups and testing teams

Confidential

Promoted from Help Desk Specialist

  • Supported Tier 1 analysts to resolve customer issues as an escalation point as needed
  • Used Service Desk to log all calls and skim them to their precise cause code to ensure proper reporting and root cause analysis
  • Rewrote the internal training program to encompass more of the standard calls received at the call center
  • Trained new hire contractors and prepared them for supporting end users
  • Wrote and updated documentation for the knowledge base used by analysts
  • Monitored and maintained Cisco routers and switches and paged out Tier 2 support team when needed
  • Created a modified Active Directory tool used by the entire helpdesk that allowed analysts to reset passwords on all 3 internal domains without having to manually modify domain in the standard Active Directory tool

Help Desk Specialist

  • Provided technical phone support for over 60,000 Sprint employees requiring desktop/laptop/network troubleshooting, including installations of software using Dameware remote control and Netmeeting
  • Responsible for troubleshooting, support and configuration of Windows 2000/XP, Microsoft Office 2003/2007 including Outlook and other internal Sprint software
  • Enforced security policies regarding to application, and domain security
  • Fulfilled request for password resets in over 50 internal applications

Confidential

Senior Sales Associate

  • Redesigned division timesheet process using existing software and tools, reducing submission time for employees and compilation time for project manager
  • Provided technical advice and individual instruction to computer users within my division, including, software installation, portable printer support, portable CD-RW drive support/installation
  • Performed data extraction from mainframe applications to support audit staff
  • Maintained and inventoried departments PC's and Laptops
  • Shift leader in the absence of a Manager or Supervisor
  • Servicing customers on a daily basis, ensuring their happiness and meeting the goals and objectives of AAFES in the interim
  • Performed Y2K conversion of noncompliant programs into COBOL and Easytrieve

Information Systems Operator/Analyst

  • Served as Information Management and Automation Security Officer ensuring regulatory and statutory compliance security regulations for classified document and physical security
  • Conducted research to identify outdated/unused software applications to be archived, eliminating wasted system capability and man-hours
  • Maintained Multimillion dollar Software Library
  • Provided technical advice and individual instruction to computer trainers and users
  • Wrote user, programming, and maintenance documentation for developed systems
  • COBOL programmer/analyst and mainframe operator

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