Donald C. Lynch

Solutions-oriented IT Systems Engineer and Administrator with notable success directing a broad range of corporate IT initiatives while participating in planning, analysis and implementation of information-security solutions and systems administration services in direct support of business objectives.

• Track record of increasing responsibility in secure network design, systems analysis/development and full lifecycle project management.
• Demonstrated capacity to implement innovative security programs that drive awareness, decrease exposure and strengthen organizations.
• Hands-on experience deploying all stages of system development efforts, including requirements definition, design, architecture, testing and support.
• Outstanding systems administration abilities able to coordinate, direct and implement hands on all phases of project-based milestones, and technical/business specifications as well as troubleshooting operations issues and investigating root cause.
• Adept at developing effective security policies and procedures, project documentation and milestones, and technical/business specifications.

Confidential

SCCM ENGINEER

• Installed and configured SCCM 2012 and created packages for application advertisements as well as manage SCCM day to day activities.
• Managed WSUS for updating of all workstations and servers
• Designed and implemented a multiple application deployment for different Lines Of Business and automated in the OSD using SCCM and Powershell
• Assist with Update issues as well as any infrastructure issues with SCCM

Confidential

SCCM Systems Engineer

• Created the entire SCCM infrastructure from the ground up. Including Primary server, Management point, 3 distribution points, WSUS and SCUP roles.
• In charge of enterprise images including development and deployment
• Designed, configured and documented the entire imaging process for the company with MDT.
• Scripting global gpo-s
• Installed and configured SCCM 2012 and created packages for application advertisements as well as manage SCCM day to day activities.
• Managed WSUS for updating of all workstations and servers
• Server patching
• Troubleshooting all 1, 2nd and 3rd level tier desktop issues including Microsoft office and several in house applications.
• Assisting in VM backups and DFS backups with DFSR replication .
• Deploy virtual-machines, Terminal Service software, InMage, Shadow Protect, Veeam, Solarwinds, Fortigate, Scripting VB, Powershell , Cisco IOS Switches, Routers, VPN Appliances, , and Cisco UCS.

Confidential

Key Contributions:

• Responsible for the operational management of the technology production environment command center while coordinating the monitoring and resolution of complex production, application, and system problems in compliance with service level agreements SLAs .
• Assisting in scheduling daily team duties and activities to ensure coverage and to ensure the data center commitments are met
• Consulted with support groups on new systems while overseeing changes to the production environment including reviewing in detail, and identifying and working with requestor to resolve potential conflicts and assigning task to implementation team
• Mentors and trains other command center analysts, attends root cause meetings with management and support teams, and reports issue status to the Senior Management Team.
• Reviews, updates, and/or writes daily documentation for shift transitions, as well as processing procedures within the command center for production processing and backup/contingency.
• QA audits and assured all processing procedures and documentation within the data center were maintained
• Developed training schedule as well as provided leadership, training and guidance to lower level computer operations staff
• Monitoring multi-platform operations within the production environment for Distributed Technology Operations DTO
• Interpreting alert issues and resolving, coordinating resolution to more complex production application and system problems to ensure that the data center service commitments are met
• Run bridge lines and serve as the primary focal point for all support groups
• Perform diagnostic testing, identify production problem patterns and relationships
• Resolve issues to avoid impacts to system performance
• Analyze work flows and procedures, recommend and implement changes to the production environment
• Review, update and write daily operational documentation for shift transition as well as processing procedures/documentation within the data center for application processing and backup/contingency
• Monitored over 45 thousand servers, averaging 25 thousand alerts weekly
• Troubleshoot problems related to OS and Hardware
• Support of Applications used in the Distributed Environment
• Facilitate scheduled BDF activities
• Filled in for shift manager various nights due to operational needs

Confidential

Systems Administrator

• Held accountable for hardware, software, and user support for 5 remote locations consisting of over 300 PCs and 16,000 users which included deployment, patching, backup, reimaging, security, user access management, user training, remote control support, etc.
• Utilized Microsoft Outlook, NT, and 2000 Server, as well as Windows XP and 98 workstations, Peregrine for hardware troubleshooting, and Lotus Notes administration when necessary.

Additional Experience

Confidential

Guest Service Manager

Confidential

IT Support Consultant

Key Contributions:

Technical Proficiencies

Platforms: UNIX i.e. Solaris, AIX, HP-UX , Linux Red Hat, Ubuntu, SUSE , Windows 95/98/NT/2000/2003/2008/XP/Vista/7 , MacOS, and more.

Networking: TCP/IP, IPX/SPX, Ethernet, VPN, SSH, Wireless 802.11b/g/n with WEP/WAP/TKIP , VOIP, Cisco Routers/Switchs and more.

Languages: C

Tools: Tivoli, Checkpoint Firewall, HP OpenView, Remedy, Sitescope, Netcool, Lotus Notes, Microsoft Office, and more.

Services: Sendmail, BIND, Apache, FTP, Websphere, Netscape Enterprise, IPlanet, MySQL, and more.