Sr. Application Support Engineer Resume
0/5 (Submit Your Rating)
SUMMARY
- 5 year’s experience as Infrastructure Applications and Release Engineer.
- Software Engineer specialized in Continuous development & Integration and different build & CI tools.
- Hands on experience in implementation and administration of Enterprise applications.
- Experience in working on Dev and UAT environment.
- Hands on experience with Build/Release Management.
- Hand on experience in installation and administration of different build and continuous integration tools.
- Experience in databases like MYSQL, SQL Server, Oracle and MongoDB.
- Well versed in Cloud Infrastructures and Mobile Applications.
- Experience in configuring, implementing and debugging teh payment solution services.
- Experience in Agile and waterfall development methodologies.
- Knowledge and very good experience in all teh phases of System Development Life Cycle (SDLC).
- Strong problem solving skills with an aptitude for learning and implementing emerging technologies.
- Excellent interpersonal, verbal and written communication skills.
- Leadership ability to enforce good coding standards.
TECHNICAL SKILLS
Operating Systems: Ubuntu, CentOS, Windows OS 2003, 2008 R2 Server, Mac OS X
Version Control Systems: Git, SVN
Languages: Python, Ruby on Rails, HTML and Shell Scripting
Database: MySQL, MS SQL Server, MongoDB
Active Directory Tools: Windows Active Directory, IIS Manager and Certificate Services
Cloud Tools: AWS, OpenStack, Citrix XenServer and VMware EXSi
Citrix Products: XenApp, XenDesktop, XenMobile
Monitoring Tools: Nagios and Nimsoft
Continous Integration Tool: Chef, Jenkins, Maven
PROFESSIONAL EXPERIENCE
Sr. Application Support Engineer
Confidential
Responsibilities:
- Supported enterprise applications for Berkeley Group, U.K. a property development company
- Subject Matter Expert on CODA Financials and BACS (Bankers' Automated Clearing Services)
- Experienced in payment methods & establishing trust relations with financial institutions (Barclays bank)
- Resolved real - time issues with transactions and payment orders
- Configured automated email systems to send payment certificates and remittance advice
- Test new software releases and maintain release management database.
- Support teh Application Project team on Application Integration and Development.
- Maintain in-house enterprise infrastructure varied from Linux servers to Windows servers.
- Make sure of automated scheduled security patch update without fail into these servers.
- Monitor application server using monitoring tools Nagios and Nimsoft.
- With live monitoring, make sure teh servers are up and running round teh clock.
- Update teh new build releases in teh Test and UAT environments before teh build is pushed to live.
- Proven track record in delivering results in a complex IT environment and teh ability to communicate complex ideas and analyze and manage various projects
- Provide 2nd Line support for Application issues (Applications like CODA, Expedeon and etc.,)
- Write SQL queries in order assist changes in teh Application Data.
- Assist in requirements gathering exercises and ensure that users are made aware of teh functionality available in teh applications deployed across teh Group
- Provide professional service to senior internal users, ensuring that incidents and faults are logged and handled to closure, working with colleagues and third parties in order to provide a solution.
- Work and co-ordinate between different functions within teh business
- Provide teh support documentation and management reports to resolve incidents/service requests where possible.
- Keep abreast of emerging technologies and become a beacon for expert noledge within teh Group.
- Identify manual business processes and recommend automated solutions.
- Document processes and provide process improvement including maintaining IT noledge-base.
- Create Knowledge base and training documentation and conducting formal training classes.
- Act as a central reference and information source, providing guidance and assistance in teh operations team decision making process.
Support Engineer
Confidential
Responsibilities:
- Configured Windows Active Directory with Citrix’s XenMobile applications to perform identity management and user authentication services
- Training on Identity Management and Key features.
- Have been a part of Connector library building team. Built application connectors for performing SSO and various Identity management actions like new user provisioning and de-provisioning, state change on employee termination to applications.
- Developed connectors for Web & SaaS applications to perform SSO using Form-based or SAML authentication using SQL/shell scripts and delivered them in multiple Citrix applications
- Successfully built connectors for more than 200 Applications and few customer specific application connectors. Delivered them in XenMobile and IMAG build releases.
- Building Connector Libraries and SQL queries to update teh list of connectors was another major role played.
- Automated deployment tasks in OCA writing shell scripts.
- Gathered customer requirements to build and test new sandbox environments
- Worked on Windows AD, Certificate services, Internet Information Services manager, SAML 1.1 & 2.0.
- Hands on experience on managing and debugging issues related to Citrix XenServers connected to Dell and HP Proliant hardware.
- Testing teh above Identity Management life cycle features on various IMAG builds.
- Functionality testing was one of teh major roles played as trainee.
- Deploy new builds into test environments and perform function testing before go-live.
- Writing test cases and executing teh test cases was other major task performed.
- Have been a part of customer calls in resolving and reproducing them in local environment to provide solutions.
- Coordinate with cross functional coordination to resolve real-time application issues
- Conducted a few training sessions for other trainees in teh organization.