SUMMARY

• 5 year’s experience as Infrastructure Applications and Release Engineer.
• Software Engineer specialized in Continuous development & Integration and different build & CI tools.
• Hands on experience in implementation and administration of Enterprise applications.
• Experience in working on Dev and UAT environment.
• Hands on experience wif Build/Release Management.
• Hand on experience in installation and administration of different build and continuous integration tools.
• Experience in databases like MYSQL, SQL Server, Oracle and MongoDB.
• Well versed in Cloud Infrastructures and Mobile Applications.
• Experience in configuring, implementing and debugging teh payment solution services.
• Experience in Agile and waterfall development methodologies.
• Knowledge and very good experience in all teh phases of System Development Life Cycle (SDLC).
• Strong problem solving skills wif an aptitude for learning and implementing emerging technologies.
• Excellent interpersonal, verbal and written communication skills.
• Leadership ability to enforce good coding standards.

TECHNICAL SKILLS

Operating Systems: Ubuntu, CentOS, Windows OS 2003, 2008 R2 Server, Mac OS X

Version Control Systems: Git, SVN

Languages: Python, Ruby on Rails, HTML and Shell Scripting

Database: MySQL, MS SQL Server, MongoDB

Active Directory Tools: Windows Active Directory, IIS Manager and Certificate Services

Cloud Tools: AWS, OpenStack, Citrix XenServer and VMware EXSi

Citrix Products: XenApp, XenDesktop, XenMobile

Monitoring Tools: Nagios and Nimsoft

Continous Integration Tool: Chef, Jenkins, Maven

PROFESSIONAL EXPERIENCE

Sr. Application Support Engineer

Confidential

Responsibilities:

• Supported enterprise applications for Berkeley Group, U.K. a property development company
• Subject Matter Expert on CODA Financials and BACS (Bankers' Automated Clearing Services)
• Experienced in payment methods & establishing trust relations wif financial institutions (Barclays bank)
• Resolved real - time issues wif transactions and payment orders
• Configured automated email systems to send payment certificates and remittance advice
• Test new software releases and maintain release management database.
• Support teh Application Project team on Application Integration and Development.
• Maintain in-house enterprise infrastructure varied from Linux servers to Windows servers.
• Make sure of automated scheduled security patch update wifout fail into these servers.
• Monitor application server using monitoring tools Nagios and Nimsoft.
• Wif live monitoring, make sure teh servers are up and running round teh clock.
• Update teh new build releases in teh Test and UAT environments before teh build is pushed to live.
• Proven track record in delivering results in a complex IT environment and teh ability to communicate complex ideas and analyze and manage various projects
• Provide 2nd Line support for Application issues (Applications like CODA, Expedeon and etc.,)
• Write SQL queries in order assist changes in teh Application Data.
• Assist in requirements gathering exercises and ensure dat users are made aware of teh functionality available in teh applications deployed across teh Group
• Provide professional service to senior internal users, ensuring dat incidents and faults are logged and handled to closure, working wif colleagues and third parties in order to provide a solution.
• Work and co-ordinate between different functions wifin teh business
• Provide teh support documentation and management reports to resolve incidents/service requests where possible.
• Keep abreast of emerging technologies and become a beacon for expert knowledge wifin teh Group.
• Identify manual business processes and recommend automated solutions.
• Document processes and provide process improvement including maintaining IT knowledge-base.
• Create Knowledge base and training documentation and conducting formal training classes.
• Act as a central reference and information source, providing guidance and assistance in teh operations team decision making process.

Support Engineer

Confidential

Responsibilities:

• Configured Windows Active Directory wif Citrix’s XenMobile applications to perform identity management and user autantication services
• Training on Identity Management and Key features.
• Have been a part of Connector library building team. Built application connectors for performing SSO and various Identity management actions like new user provisioning and de-provisioning, state change on employee termination to applications.
• Developed connectors for Web & SaaS applications to perform SSO using Form-based or SAML autantication using SQL/shell scripts and delivered them in multiple Citrix applications
• Successfully built connectors for more TEMPthan 200 Applications and few customer specific application connectors. Delivered them in XenMobile and IMAG build releases.
• Building Connector Libraries and SQL queries to update teh list of connectors was another major role played.
• Automated deployment tasks in OCA writing shell scripts.
• Gathered customer requirements to build and test new sandbox environments
• Worked on Windows AD, Certificate services, Internet Information Services manager, SAML 1.1 & 2.0.
• Hands on experience on managing and debugging issues related to Citrix XenServers connected to Dell and HP Proliant hardware.
• Testing teh above Identity Management life cycle features on various IMAG builds.
• Functionality testing was one of teh major roles played as trainee.
• Deploy new builds into test environments and perform function testing before go-live.
• Writing test cases and executing teh test cases was other major task performed.
• Have been a part of customer calls in resolving and reproducing them in local environment to provide solutions.
• Coordinate wif cross functional coordination to resolve real-time application issues
• Conducted a few training sessions for other trainees in teh organization.